MARY JO GUNTERMANN

*** * ***** **.

Genoa, IL ***35

Phone: 815-***-****

E-mail: l6ruqt@r.postjobfree.com

PROFILE:

A responsive and versatile individual with diverse experience in the manufacturing industry. Areas of proficiency include costing, pricing, gross profit margins, marketing, sales/administrative duties, systems software, statistical reports, graphs and charts, analytical and math skills, bookkeeping, payroll, accounts payable/receivables, report writing, computer training, inventory analysis, production control, shipping paperwork, and exporting. Strong skills in organizing workflow, ideas, and materials. Effectively uses resources and analytical skills to resolve a variety of problems. An independent thinker known for solid judgment, efficiency and exceptional organizational skills.

CORE COMPETENCIES:

Office Administration

Account Receivables/Payables

Conscientious & Dependable

Coordinating Resources

Statistical & Analytical Skills

Team Member/Independent Contributor

EXPERIENCE:

KERRY INGREDIENTS – Beloit, Wisconsin

2008 – 2010

Customer Service Representative

Entered orders on a daily basis for over 200 accounts in California and Wisconsin.

Communicated with plant schedulers on a daily basis regarding production schedule.

Communicated with sales reps on a daily basis regarding accounts.

Communicated with customers via telephone and e-mail on a daily basis.

Assisted sales with customer visits to facility.

BEHR ALUMINUM – Rockford, Illinois

2004 – 2008

Office Manager and ISO Manufacturers Representative

Responsible for customer service including quotations and invoicing.

Prepared accounts payable, accounts receivable and receivable collections.

Performed order entry and billing as required.

Analyzed and reviewed accounting data and reports for accuracy.

Supervised Receptionist and office duties.

Managed the purchasing, receiving, customer service, and inventory functions.

Prepared daily shipping paperwork and maintained reports accordingly.

Average monthly sales 6 million dollars.

STAMAR PACKAGING – Loves Park, Illinois

2003 – 2004

Customer Service Representative

Reacted responsively to customer issues telephonically and in person as the situation required.

Investigated and resolved customer service issues.

Advocated for customers with the organization while never losing sight of business objectives.

Accurately record order and customer information resulting in complete records and timely cash collections.

Performed order entry and billing as required.

Coordinated Accounts Payable, detailing and verifying information accuracy.

Maintained product inventory.

PIERCE BOX & PAPER – Belvidere, Illinois

2002 – 2003

Customer Service Representative

Responded to customer inquiries; resolved billing or service complaints.

Conferred with customers via phone, e-mail or in person.

Investigated and resolved customer service issues.

Advocated for customers within the organization while never losing sight of business objectives.

Accurately recorded order and customer information resulting in complete records and timely cash

collections.

Maintained product inventory.

Performed order entry and billing as required.

HUNTER PACKAGING CORPORATION – South Elgin, Illinois

1999 – 2002

Office Administrator

DEVLIEG BULLARD SERVICES GROUP – Loves Park, Illinois

1991 – 1999

Cost and Price Analyst

ROYAL FOX COUNTRY CLUB

1991 - 1991

Executive Assistant

IDEAL INDUSTRIES, INC. – Sycamore, Illinois

1977 – 1990

International Marketing administrator

Assisted family accounting business for 30 years.

EDUCATION:

Kishwaukee College – Continuing Education

Malta, Illinois

PROFICIENIES:

MS Office (Word, Excel, Outlook, Power Point), 10 Key, Shorthand, Quicken, Quickbooks, Peachtree, JD Edwards Software, Dream Writer, World Writer, AS400, CAD, Client Access, Macola, Great Plains, Microsoft Works, Harry Rhodes, ACT, Typing (80wpm), MRP, IBM Mainframe, Fax, Copier, Lotus 123, CSS, Sales Force and Spanish.

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