Customer Service Medical Assistant

Tiffany Washington

**** ***** **. *** *** Columbus, GA 31904 706-***-**** **************@*****.***

Talladega College graduate offering a strong academic with internship experience.

Consistently recognized for troubleshooting skills and resolving challenging issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

EDUCATION

Talladega College– Talladega, AL Degree obtained 5/07

Bachelor of Arts in Biology

Student Secretary

Talladega College –Talladega, AL

2003 to 2007

Performed secretarial duties for the vice president. Earned commendations for teamwork, flexibility and work excellence in providing academic support to students and faculty.

EXPERIENCE

Medical Assistant

Women Care, P.C.

2007 to 2011

Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Scheduled appointments, checking in/checking out patients, in putting patient histories, scanning and filling, posting co-payments, assisting the doctor and nurse with procedures, set up sterile fields, prepared specimens for transport and microscope slides for viewing, verifying patient benefits, centrifuging specimens, preparing lab requisitions, pre certifications of diagnostic procedure and medications.

Internship with the Ronald E, McNair Program– Talladega, AL

2005 to 2007

During the internship I performed experiments with Sub cloning, gel purification, isolating plasmid DNA and analyzing DNA sequence with the BLAST program.

Abstracts

DNA Sequence Analysis of 323 Insulin receptor abstract published in Talladega College Journal. A Comparative Sequence Analysis of 323 Insulin with Protein Sequence oral presentations at the McNair Conference at the University of New York at Buffalo and the University of Maryland at Baltimore.

References on Request

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