Customer Service Human Resources

Elizabeth Troutman

**** * ******* ** *********, WI 53219 414-***-**** ***********@*****.***

OBJECTIVE

Highly motivated individual seeking entry-level human resources position; that will enable the use of creativity and the freedom to work with people within the company.

SKILLS & ABILITIES

• Excellent customer service skills

• Strong organizational skills

• Exceptional leadership skills

• Proficient in the use of MS Word 2007

• Skilled in the use of Excel 2007

• Talented in the use of PowerPoint 2007

• Practiced in the use of Access 2007

• Great problem-solving skills

• Capable of multitasking in a fast paced environment

• Ability to manage confidential information

• Recent graduate and ready to learn

• Strong work ethic

• Takes initiative

• Flexible and adapts well

EDUCATION

Keller Graduate School of Management January 2011-February 2012

Masters of Human Resource Management with a concentration in International Business. Graduated Suma cum Laud

DeVry University January 2009- December 2010

Bachelors of Science in Technical Management with a Human Resources specialty. Dean’s List 2009. Graduated Magma cum Laude

Northeastern University, Chicago, Illinois January 2006- December 2007

Early acceptance to college with plans to obtain a Bachelors in Human Resource.

RELATIVE EXPERIENCE

DeVry University/ Keller, Milwaukee, Wisconsin

Student Consultant January 2009- December 2011

For final project, created a SWOT for Edible Arrangements in a Fundamentals for Human Resources course, was able to send this to the company for review. Provided real experience in helping a company with direction through an HR prospective.

For final project, produced a training program for Edible Arrangements in a Training and Development course, was again able to send this to the company for review. Provided real experience in the creation of a training program and why each step is important for transfer of learning to take place.

For final project, designed a marketing plan for Edible Arrangements in a Marketing course, was able to send this to the company for review as well. Provided real experience in what it takes to help a company form a better marketing plan, while learning about the lifecycle of a company.

Edible Arrangements, Bloomingdale, Illinois

Customer Service Representative March 2007- November 2007

Responsible for answering phones, taking orders, and dipping chocolate. Duties also included performing opening and closing of day, processing paperwork, answering customer and employee questions, and creating different logs for people to follow. Also responsible for training employees. Was awarded top sales.

Legacy Partners, Inc., Arlington Heights, Illinois September 2005- March 2006

Office Assistant

Responsible for assisting with the daily operations of the office including creating documents in MS Word, managing Excel spreadsheets, filing, faxing, answering phones and organizing storage departments. Discussed with major representative centers to solve problems with individual policies and retrieved confidential data on specific clients. Maintained electronic files which tracked which customers owned what stocks and when they were purchased. In addition visited companies and distributed company information to generate new business.

The Chamberlain Group, Elmhurst, Illinois Summer 2005

Office Assistant

Short-term, highly confidential project entering all product models over a five-year duration from Excel into a new database system. Assignment required strong attention to detail and ability to manage large quantities of data.

KB Toys., Bloomingdale, Illinois August 2004- February 2005

Sales Associate

Responsible for assisting customers locating products, selling toys and suggesting complimentary items. Duties also included completing transactions and counting down the drawer at the end of the day.

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