Customer Service Administrative Assistant
Resume:
Denetta L. Thompson
**** *** ***** *****, *** # *11
Little Rock, AR 72227
***************@*****.***
SUMMARY OF QUALIFICATIONS:
• Skilled at learning new concepts quickly while working well under pressure
• Ability to maintain organized records
• Ability to work quickly, accurately and independently in a fast paced environment
• Skilled working with:
- Windows 2007 and higher; Windows NT
- Microsoft Office Suites
WORK EXPERIENCE:
10/11-Current Hawker Beechcraft Aviation Little Rock, AR
Planner/Scheduler (Strom Aviation)
• Completely and accurately enter information from source documents into SAP
computer system and follow general procedures.
• Provide clerical support such as filing, photocopying and other support functions
when requested
• Obtain and organize all information required for the aircrafts to perform the work
• Verifies all material, information, tools and labor are available prior to scheduling
• Open repair orders and enter service orders
• Look up and supply support documentation for Service Bulletins
• Assemble work packages and deliver to the floor
08/11-09/11 DFA/Employee Benefits Division Little Rock, AR
Member Services Representative/Data Entry Clerk (Turnage Employment)
• Customer Service to members
• Computer updates (employee insurance)
• Process client files
• Generate correspondence
• Enter enrollment forms, declination forms, address changes
10/10-02/11 UAMS Hospital Little Rock, AR
Administrative Assistant III (Temporary Assignment)
• Billing and follow-up of claims to Medicare
• Entered claims information into the processing systems
• Researched and followed-up of unpaid claims by using medical records
11/05-08/10 Pinnacle Business Solutions, Inc North Little Rock, AR
Financial Recovery/ Medicare Provider Support Representative
• Processed and completed the following in accordance with Centers for Medicare Services guidelines: Internal overpayments (interoffice, Skilled Nursing Facility/Home Health Association, deceased beneficiary, system errors, and as a result of audits).
• Assisted coding and routing to third party providers
• Work aged account receivables, analyzes, determine appropriate action
• Verified benefits and claims payments information.
• Executed the full claim adjustment, started collection activities and ensure interest is assessed accurately.
• Answered multi-line telephone, routed calls, and took accurate messages
• Researched claims and corrected billing issues that dealt with the benefit and premium inconsistencies.
03/00-11/05 AR Blue Cross Blue Shield Little Rock, AR
Insurance Verification Specialist
• Processed claims, sorted claims and viewed claims
• Entered and/or updated inquiry information into statewide business database
• Calculated claim amounts that are submitted for payment
• Sorted mail, faxed, and photocopied documents for service coordinators
EDUCATION
A.A. Information Processing
Chattachooee Technical College
Marietta, GA
Graduated High School
Ole Main High School
North Little Rock, AR
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