Project Manager Customer Service

JUDY TARGOSZ-SCHECHTER, PMP

**** ********** *****, **** *****, FL 33467

561-***-****, ***********@*********.***

PROFESSIONAL SUMMARY

Technical Project Manager with over 20 years experience in the telecom and cable industry, with work experience throughout the Unites States and international locations. I am qualified in managing large-scale development and implementation projects, writing business requirements, and managing project resources at remote locations; subject Matter Expert in data migrations, mediation, billing, invoicing, and online systems, and am able to build strong relationships with clients and across multiple organization levels.

SKILLS/STRENGTHS

Project Management Building Team Morale Systems Engineering

Issue Management Training Proposal Development

Change Control Communications Billing Systems

Risk Management Effective Presentation Process Re-engineering

Budget Planning & Management Release Management Resource Procurement

Word, Excel, PowerPoint Microsoft Project Lotus Notes Design

EXPERIENCE HIGHLIGHTS

CONVERGYS, Cincinnati Ohio, 1991 – Feb 2012

Project Manager II

Responsible for managing large-scale development and data migration projects

Highlights:

§ Assisted sales team in new business capture; providing input on methodology, artifacts, and statement of work. We provided multi-million dollar contracts to Allied Wireless Communication Corporations and Virgin Media.

§ Managed numerous billing migrations:

o Telecom Egypt – Spent 1.5 years in Cairo Egypt as the overall Project Manager. The project included custom development, a front-end interface to a 3rd part vendor (NCR), and a migration of 12 million subscribers from a legacy system to IRB. Was also responsible for project plan, schedule, status reporting, issue management, change control, budget, vendor management, and resource procurement

o Virgin Media – Spent approximately 2 years in England as the Data Migration Project Manager. I managed the migration developers and testers, and was responsible for the conversion of 11 million subscribers from 3 billing systems to ICOMS.

o Acted as the Test Project Manager for the Cingular Conversion; responsible for conversion test schedule, coordinating receipt of usage file, managing issues, ensuring all development changes are tested, and reviewing test status with the client. The project included migrations for 32 markets.

o Cricket – acted as the Cutover Manager, responsible for the minute-by-minute plan on the cutover night, resource procurement and post go live support.

o SunCom Conversion, Telecorp, and several for AT&T Wireless – managed all aspects of conversions.

o Frontier Communication - Provided project management consulting services data migration, leading the Data Warehouse conversion activities

§ Managed various project types: online systems, rating, billing, invoicing, migrations, integration of multiple systems via APIs, data warehouse, commissions, and price plan / promo standardization.

§ Developed creative ways to solve problems; the client was concerned about the length of time to enter ‘catch –up’ data entry post go live; suggested using CVG call center resources to assist in the data entry activity. The migration team was at full capacity with back-to-back migrations, with no migration resources to help; I suggested using the ICE Team (CVG Corporate Help Desk) to assist in data correction scripts.

§ Performed dual functions as System Engineer and Overall Project Manager for the Short Message Service project; one of the largest projects in Macro/Cell.

§ Facilitated a committee which defined the Change Control procedures

§ Managed the ‘End to End Test’ strategy project, which defined gates/stages, and entry/exit criteria for development projects.

§ Acted as an Onsite System Engineer for McCaw Cellular, West Palm Beach Florida

U.S. CELLULAR, Chicago IL, 1990 - 1991

Customer Service Administrator

Highlights:

§ Provided software support and trained corporate / regional employees.

§ Performed audits to validate regional offices complied with corporate policies.

U.S. COMPUTER SERVICES, Sacramento, CA, 1987 - 1990

CableData Division, Chicago Region, Wooddale, IL

Interface Tech Support

Highlights:

§ Responsible for interfacing various computer systems to regional / remote mainframes

§ Performed trouble shooting of hardware, software and phone system problems

§ Assisted Sales Department in assessing and defining client requirements and assisted in product demonstrations.

§ Other duties included writing and updating technical documentation, training clients and fellow employees, and managing projects.

EDUCATION & CERTIFICATIONS

Western Illinois University: Bachelor of Business in Marketing with emphasis in Computer Science

George Washington University: Masters Certificate in Project Management

PMP Certification: Acquired certification in March 2004

Florida Atlantic University: Advanced Work Breakdown Structure, Advanced Schedule Management, and Advanced Earned Value (2010)

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