Customer Service Human Resources
Resume:
Shannon Dee Battson
Avon, IN 46123
Phone 317-***-****
Email: ************@*****.***
OBJECTIVE
I am seeking full time employment with an established firm where my strong administrative background, professional and communication skills can be fully utilized to the benefit of my employer.
EDUCATION
I received my diploma with a business computer major from Brownsburg High School in 1991. I then attended Indiana Vocational Technical College for Business Computer Technology for four semesters.
PROFESSIONAL SKILLS
* Microsoft Excel * Microsoft Word * Microsoft Outlook
* Phone Etiquette * Prioritizing & Multitasking * Payroll
* Human Resources * Problem solving * Keeping Records
* Running Reports * Customer Service * Training of staff
* Made 2 Manage * AS400 * Sales Logic
* ADP * Human Resources * Shoretel Phones
* Titan * SalesForce * Staffing/Recruiting
* Navision5 * Sit down fork lift
EMPLOYMENT HISTORY
April 2012 to Present Fresh Warehouse Indianapolis, IN
Inventory Control Lead
As the Inventory Control lead for Fresh Warehouse, I am responsible for correcting and maintaining an accurate inventory both physically and logically. I am also responsible for entering all transactions, daily and weekly cycle counting, maintaining metrics, root cause analysis and operating a fork lift when needed. I work one on one with the customer as well as the warehouse manager.
October 2011 to March 2012 Vital Solutions/MS Companies Plainfield, IN
Operations Coordinator/Corporate Recruiter
In October of 2011 I was hired by MS Companies as a recruiter. In January 2012 MS Companies opened a new business called Vital Solutions. Vital was housed in the new Vincennese Logistical Educational Training facility. As a recruiter, my duties included but were not limited to reviewing online applications and then contacting the applicant and having an interview over the phone. Staffing positions for MS Companies was my secondary job duty. Once the applicant passed my interview then I began the next process to get them to work. Maintaining a high level of quality applicants in the hired pool was the sole responsibility of this position. We used the program called SalesForce as our main data log. Quality phone skills were key to this position.
Shannon Battson Resume Continued
Page 2
July 2011 to September 2011 Electronic Recyclers Intl. Plainfield, IN
Human Resource Supervisor Exact Staff
This position consist of keeping time in the ADP system for all employees including the temporary staff. Verify all time punches and correct any errors. Orientate all new hires from the staffing agency. Keep track of a daily metric for wages and hours. Counsel and communicate with all employees reguarding their attendance or attitudes or work ethics. Handle most all write ups and warnings with the plant management. Work one on one with two staffing agencies to fill positions needed. Maintain accurate records on all staff members including training logs and I-9’s, etc. This position had no prior records kept, so coming aboard I set up records for all employees, updated all files, and organized the office to run smoothly. This also included answering the phones for the plant and general office duties such as filing, faxing, scanning and keeping office supplies stocked.
Jan. 2011 to June 2011 Harlan Bakeries Avon, IN
May 2010 to Dec 31, 2010 Elwood Staffing Plainfield, IN
Customer Service Representative
This position consist of entering receipts and po’s to produce sales orders in a timely and accurate manner. I run reports and general office duties such as filing and faxing. This position is due to end at any given day as the work load does not require a person.
- Process inventory transactions with a high accuracy rate of 98.8% as well as timely manner
- Process receivers and PO’s to produce receipts and sales orders.
- Work with Made 2 Manage and AS400 systems.
- Handling email correspondence in a professional and courteous manner to internal and external customers, which most po’s come in thru email.
- Working with the brokers to our distribution centers.
- Filing and faxing.
April 2007 to March 2010 Pratt Corporation Indianapolis, IN
October 2005 to April 2007 Elwood Staffing for Pratt Corporation
Senior Inventory Control Specialist
- Process inventory transactions with a high accuracy rate of 98.6% as well as timely manner.
- Run various reports with a clear understanding of the processes involved for continuous improvement for daily cycle counts, kaizan events or management.
- Reconcile several different locations within the warehouse (Logical vs. Physical).
- Problem solve and search for missing items or transactions, completing a 5 y analysis on each one.
- Process all transactions for substrate material, originally covered by purchasing
- Process all transactions for digital and packing warehouse.
- Assist the Supply chain in obtaining a goal of saving the company $1 million within 6 months time frame and a savings of 3% for the year.
I also have over 3 years experience as an Office Manager for a staffing agency Benefit Resources Inc. in Brownsburg Indiana in 1995-1998.
REFERENCES
Rob Haverly – 317-***-****
Donna Haworth – 317-***-****
Valerie Snider – 317-***-****
Tiffany Johnson – 317-***-****
Contact this candidate