Sales Oracle

MUHAMMAD A. QUADRI

**** ******* ****, ***************, ** 60110

Cell: (248) 982 - 7132

E-mail: ************@*******.***

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PERSONAL PROFILE AND CAREER OBJECTIVE:

Information Technology professional with over 7 year of experience seeking challenging and rewarding opportunity within a diverse and dynamic organization where I can utilize my analytical and process improvement skills to provide exception value to the organization.

KEY STRENGHTS:

• Recognizing the relationship between data and how it relates to solving complex business issues.

• Excellent multi-tasking abilities without sacrificing quality work and project timeline.

• Effectively understand Clients’ technical architecture and emerging technologies to determine feasibility

• Understanding and documenting both functional and technical business requirements and develop business process flows.

• Ability to build strong collaborative relationships with Business Partners at all levels of the organization

• Focused self-starter with solid analytical problem-solving, planning, decision-making abilities.

• Strong, self-motivated and confident individual dedicated to achieving organization’s strategic objectives.

PROFESSIONAL QUALIFICATION & TRAININGS

• Microsoft Certified Professional (MSCE NT 4.0)

• Client Liaison Techniques (UK)

• Call Handling Procedures (UK)

• Oracle Siebel CRM On Demand Administration Essentials – ORACLE University

• CRM On Demand Implementation Best Practices Workshop – ORACLE University

• Selling CRM On Demand Implementation Services – ORACLE University

• Oracle CRM On Demand Consulting Best Practices for Access and Visibility – ORACLE University

• Oracle CRM On Demand Consulting Best Practices for Application Configuration – ORACLE University

• Oracle CRM On Demand Consulting Best Practices for Data Import – ORACLE University

SKILLS & SPECIALITIES:

Oracle CRM On Demand (Rel 15/16/17/18), Siebel CRM 8.1, CRM on Demand Service Module, CRM On Demand Sales Module, CRM On Demand Call Center, BoB (Book of Business), Oracle BI, Workflows, Data load, Siebel Tools, Analytics Reports, Dashboards, Administration, User Training, Support

WORK EXPERIENCE:

Principal Consultant - CRM

Cognizant Technology Solutions (USA) Feb 2011 – Present (www.cognizant.com)

Currently working as a Principal Consultant for Oracle CRM On Demand application on various projects. Responsible for providing support to the consultants and the development team in regards to the implementation.

• Following Blueprint for on demand deployment methodology using Rapid and Step by Step approach for CRM On Demand.

• Application design & prototyping

• Defining and implementing Book of Business for security and record accessibility

• Defining roles, privileges, access profiles for users

• Creating Custom Objects and modifying the default ones.

• Defining the sales process coach and implementing the sales process methodology

• Creating and modifying static and dynamic page layouts.

Senior Oracle CRM On Demand Architect

Hitachi Consulting (USA) Sep 2010 – Nov 2010 (www.hitachiconsulting.com)

Worked as a Senior Consultant for Oracle CRM On Demand, responsible for consolidation of existing two different CRM systems into one. Core responsibilities in included:

• Consolidated the existing CRM systems into one to-be system.

• Documenting the requirements and developing a matrix.

• Comparison analysis of existing system.

• Recommendation for the new proposed system.

• Data Import and export strategy for migration of systems.

• Need analysis for BoB

• Following company set procedures and guidelines for any change made to the system.

Oracle CRM Consultant / Admin (Oracle CRM On Demand / Siebel CRM)

Jaffer Business Systems (Jaffer Brothers Pvt Ltd) Dec 2008 – May 2010 (http://www.jaffer.com)

Oracle CRM Consultant with over 2 years combined experience of Oracle CRM on Demand & Siebel CRM configuration , implementation and administration. Expertise in deploying an On Demand solution release 15, 16 & 17. Well versed with On Demand custom reports, field customization, interface customization, On demand administration. Configuration knowledge of Siebel On premise Version 8.1.1, Business Intelligence Publisher, and Siebel Analytics.

Core responsibilities:

• Conduct Discovery sessions at client end in order to extract and understand their requirements.

• Create technical and financial proposals for the clients keeping their requirements in mind.

• Analyze the client’s requirement and understand business process flows.

• Model the refined business scenario into a System’s Requirement Specification (SRS) documentation.

• Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and training kit, manuals etc.

• Produce UML models to support project-related artifacts.

• Overseeing Configuration and customization of application which includes call center, field service and Sales modules.

• Technical documentation for all phases of Siebel eRoadmap Implementation Methodology.

• Create User Acceptance Test Plans, Standard Operating Procedures (SOPs) document, Process Workflows & reports in Real Time & Analytics

• Provide ongoing support to the end users. Issues relating to data administration, customization, etc.

• Delivered training to 100 end-users comprised of 4 different user-groups.

• Overseeing training of new resources inducted in CRM Configuration team

• Manage Project GO-LIVE activities that include training, change management, issue logs etc.

• Successfully implemented call center, field service and sales CRM solutions to fulfill and update client needs with complete and enhanced customer satisfaction.

• Configuration and administration experience of CRM On Demand release 15, 16, & 17

• Configuration of BoB, Service, Sales & Call Center

• Development of Ad-hoc reports and analytics for the management

• Importing and exporting data in and out of the CRM on demand system in MS Excel format

• Adhering to company policies and quality control procedures for performing daily tasks.

• Supporting remote sales team with their issues with regards to the usage of the On demand system.

• Day to day administration of CRM on Demand system

MIS / IT Analyst

Newlyn PLC, Northampton UK, Mar 2005 – Apr 2008 (http://www.newlynplc.com)

• Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.

• Interacting with the clients in order to identify their needs.

• Documenting the needs arisen by the clients and making sure they are take care of.

• Liaison between management and clients managing expectations of both parties

• Provide training to new team members and actively provide on-going support

• Implement and analysis data to create daily, weekly, monthly, and quarterly reports

• Writing filters and testing.

• Perform hardware and software maintenance duties

• Troubleshoot and correct hardware/ software computer and network problems

• Assist with the maintenance and operation of approx. 100 workstations

• Ensure all daily tasks including backups complete successfully

• Technical support of telephone system (Touch Star)

Operational Executive

Intelligent Processing Solution Ltd. (A Unisys Company) Northampton UK, Sep 2003 – Mar 2005

• Manage the workflow of Key and Balancing department to meet the daily processing deadlines and balancing the work for all banks involved in the clearing process.

(Barclays, Bank of Scotland, HSBC, CO-Op, Nationwide, Lloyds TSB etc.)

• Voucher preparation/Data preparation, Data Input, Voucher input, balancing and data Reconciliation to various banks and building society’s.

IT Assistant

Royal Mail, National Distribution Center, UK, Jan 2004 - July 2004 (Part Time)

• Assembling and configuring network components and associated services

• Installation and testing of necessary software and hardware

• Up gradation of network hardware and software components as required

• Perform network troubleshooting to isolate and diagnose common network problems.

• Setting up and maintaining basic network operations, including assembly of network hardware, and providing assistance to the network administrator

EDUCATIONAL QUALIFICATION:

• P G Diploma in Business Administration from Liverpool College London, UK (Jun’ 2006)

• BSc (Hons) Computing & Information System from London Guildhall University, UK (Oct’ 2001)

• Intermediate (Pre-Eng) from Higher Secondary School Board, Karachi (1997)

REFERENCE:

References will be provided on request.

Contact this candidate