Patient Care Director

MASOMEH DHALIWAL, RN, MSN

***** ***** ******** ****; CENTREVILLE, VA 20120 ********@***.*** 703-***-****

SUMMARY OF QUALIFICATIONS

Goal-directed, results-oriented professional with strong leadership skills derived from thirty years of experience in teaching hospital settings. Proven efficacy in getting diverse groups to work together, crisis resolution, and troubleshooting. Self-motivated with high initiative seen in management of a variety of complex patient populations and settings such as: thoracic, urology, renal and transplant. Recognized for direct care delivery in a patient-centered, preference-sensitive manner. Areas of strength include:

- Comprehensive medical/nursing knowledge - Communication/Negotiation/Clinical Team Building

- Mentoring & Nursing Education - Quality Assessment & Assurance

- Policy/Program Development - Patient Advocacy

- Cultural Competence - Bilingualism (Farsi)

NURSING EXPERIENCE

VIRGINIA HOSPITAL CENTER; Arlington, Virginia

Patient Care Director, Medical-Surgical Unit September 2004 - October 2011 Managed care on nursing unit with patient population ranging from young adult to geriatric Directly supervised over 45 clinical and non-clinical staff Balanced operating budget Elected Chair of hospital-wide Fall Prevention Program (1 year term Elected Chair of hospital-wide Leadership Committee (1 year term Led implementation of Soarian Electronic Medical Records (appointed Leader of Teaching Team)

Interim Patient Care Director, Inpatient Rehabilitation Unit February 2010 - August 2010 Approached by hospital administration to direct two units and serve as Interim Patient Care Director due to cited exceptional leadership skill Restructured mesosytem-level care delivery; hired and trained several staff, improved patient satisfaction from 38% to 90%, hired and trained new Patient Care Director Concomitantly served as Patient Care Director of primary Medical-Surgical unit; maintained patient satisfaction in primary unit above 90%

Honors received

Clinical Excellence Award: May 2005, May 2009

Honored for outstanding clinical practice and expertise, exceptional leadership on the unit, and unwavering professionalism and dedication to advancing the practice of nursing

INOVA TRANSPLANT CENTER; Fairfax, Virginia

Lead Transplant Coordinator April 2001 to September 2004 Facilitated and oversaw entire transplant evaluation process for living & cadaveric donor transplantation Provided coordination between pharmacological, medical, psychiatric evaluation and treatment processes Delivered direct patient care through pre- and post-operative evaluation/education and pharmaco-education

Honors received

Recognition for instrumental role in facilitating first ever “paired exchange” transplant within the United States; interviewed by People Magazine and cited in CBS Nightly News

INOVA Fairfax Hospital, Falls Church, VA 1992 to 2001

Clinician III/Staff Nurse/Charge Nurse in the Surgical Transplant Unit Managed care of surgical patients (e.g. thoracic and post-kidney and liver transplant) Developed patient care plans: provided comprehensive assessment and evaluation including nursing diagnoses and intervention; instructed patient and family on discharge care

INOVA Jefferson Hospital, Alexandria, VA 1982 to 1992

Staff Nurse/Charge Nurse in the Medical-Surgical Unit Performed basic assessment and documentation Ensured efficiency of treatments through monitoring lab values and vital signs Documented all elements of nursing assessment, treatment, medications, discharge instructions, and follow-up care Provided patient/family education on topics including basic nutrition, care needs and pain management

TEACHING EXPERIENCE

Adjunct Instructor

George Mason University - Fairfax, Virginia June 2000

Nursing 425: Medical-Surgical Clinical Rotation – INOVA Fairfax Hospital

Adjunct Instructor

Northern Virginia Community College - Annandale, Virginia

Nursing 927: Online course for RN Back-to-Practice September 2006

Nursing 325: Medical-Surgical Clinical Rotation – INOVA Fair Oaks Hospital September 2008

EDUCATION

Master of Science in Nursing Administration

George Mason University - Fairfax, Virginia May 2000

Bachelor of Science in Nursing May 1994

George Mason University - Fairfax, Virginia

Associate in Applied Science of Nursing June 1982 Northern Virginia Community College - Annandale, Virginia

LICENSES & CERTIFICATION

Licensed Registered Nurse in Commonwealth of Virginia since 1982 Certification in Telemetry and EKG from INOVA Jefferson Hospital 1991 Certification in Venipuncture from INOVA Fairfax Hospital 1994 Continuing Medical Education on variety of medical-surgical topics, preventative care, public health, etc.

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