Customer Service Technician
Resume:
Richard Carpentier
*** **** **** ******- ********* #5
Brooklyn, NY 11203
1-718-***-****, 1-347-***-****
*******************@*****.***
Summary:
CompTIA A+ Certified professional with training and experience in computer installation, upgrade, configuration and troubleshooting. CompTIA Network+ Certified with networking skills and experience in network installation, upgrade, configuration, and troubleshooting. Also CompTIA Security+ Certified with some computer security and maintenance experience. Extensive hands on experience with Windows Operating Systems. IT experience with good customer service skills with the ability to explain technical concepts to those with difficult personality. On time, reliable, organized and teachable individual.
Accomplishments:
Computers, Networking, Teamwork
Experience:
Modis 521 Fifth Avenue Manhattan, NY
IT Technician\Material Handler (temporary full time job) 04/09/2012-05/14/2012
Installation – Install and configure new HP printers on certain floors. Set them up on the network according to the design map plan and the TCP\IP Information for each new printer that need to be installing. Troubleshoot printers’ issues. Provide Ross support to users on mapping the new printers on their computers, help them with any questions they have, and provide them training about new printers.
Disposal – Remove printers, scanners and faxes on assigned floors according to the disposal pick up lists that have the map ID numbers, building codes and floors numbers tags all in one, and bring them down to the empty room to slack up all of the printers. Take out paper and ink printer cartridges on all of the printers. Do inventory on all of the printers, scanners and faxes by checking off the disposal lists base on map ID numbers, building codes and floors numbers tags all in one on each printer. Do count on all items to get an exact accurate number for everything for shipping.
Juilliard School 60 Lincoln Center- Manhattan, NY
IT Technician Intern 07/14/2010-10/14/2010
Utilize the Cable/LAN Tester to perform Testing on the Ethernet network cables, and use the Toner/Probe to do tracing on the Ethernet network jack ports on to the wall in each room by identifying them in the room closets that have routers or switches to find the accurate location of the Ethernet cable or jacks and label the Ethernet network jack ports base on the location of the room closets on each room. Connect the computers to the domain. Pack up certain amount of the computers, keyboards/mouse, Monitors, computers’ hardware parts, printers and it accessories and bring them to the storage room. Setup the computers that are intend for clients as well as make sure that they are working. Add, Remove or Replace PC Desktop and Laptop hardware parts, install Windows, hardware drivers and programs. Back up the clients’ documents/files that are needed. Do troubleshooting on PC Computers and Laptops to resolve software and hardware issues. Perform maintenance on computers and examine for virus\spyware. Tag and track a variety of hardware and computers for inventory purposes and record in a spreadsheet. Also setup the projectors for clients, and show them how to use it for presentations. Moreover can insert, take out, or exchange the hardware parts on Macintosh or Apple Computers Desktop and Laptops. Install the MAC OS X operating system, and also install the programs that are based on what the Macintosh or Apple Computers supports. Situate the Macintosh or Apple computers on the network to see each other. Do several configurations, improvement and troubleshooting on Macintosh or Apple computers. Make use of the KACE Administrative Console Software to check the inventory information on every computer based on through a variety of criteria and verify their agent version.
SmartSource 388 Greenwich St- Manhattan, NY
IT Technician Position (temporary assignment) 04/27/2010-05/24/2010
Label PC Computers. Organize the PC Computers and LCD Monitors in order by the PC Computers and LCD Monitor names, types, and model numbers. Cover up the LCD Monitors’ screen with the air bubble gift wrappers and tape it on the back of the LCD Monitors. Carry PC Computers and printers to the pallets and stack them. Create big boxes on the pallets for the LCD Monitors and put them on the big boxes. Also do the packing of the boxes of keyboards/mouse, Computer Accessories, and Computer and Printer Hardware Parts to the pallets and stack them. Use big gift plastic wrappers to wrap up stack of PC Computers, Boxes of LCD Monitors, keyboards/mouse, Computer Accessories, and Computer and Printer Hardware Parts on the pallets to get them ready to be shipped by truck to the computer company.
Unidata and Communications Inc 270 Park Ave South- Manhattan, NY
IT Technician Position (short-term assignment) 11/04/2008-12/01/2008
IMD Project – Configured monitors with computers according to IMD Survey. Lift, carry and move monitors, computers, and computer accessories when doing setup.
Restack Project – Performed Disk Wipe on computers and organized the equipment according to direction after performing disk wipe. Removed/Replaced staff information sticker off on equipment according to directions, etc…
HARDWARE
IBM and compatible PC assembly
Motherboards and CPU Processors
Power Supply
Memory Modules Displays
Printers, Copiers and FAX
PCI, AGP, IDE, SATA and SCSI
SOFTWARE
Microsoft Office 2000, XP, 2003 and 2007
MSDOS, Windows 9X, 2000, XP, Vista and 7
Adobe Photoshop
CD/DVD Copy Software
Disk Imaging
MAC OS X
NETWORKING
RJ-45 and RJ-11 cables
Wired and Wireless
Hubs, Modems and Routers
TCP/IP, Ping, and Gateway
LAN/WAN, and NIC
Coax and Fiber Optic cables
Bluetooth
Other:
Technology
Install, configure and troubleshoot PC Desktops and Laptops. Experience with Windows networking including installation, upgrades and troubleshooting. Backup files and folders on internal hard drives, external hard drives, CDs, DVDs, Floppy Disks, flash drives and hard drives on the network. Setup computers on the network to see each other in workgroups and join the computers to the domains to connect to servers. Troubleshoot network problems. Add/remove protocols, services, adapters and clients in network settings on each computer. Also, make network cables that are CAT 5(RJ-45). Share folders or files on the network for people or clients to get access to them, and also share the external and internal devices. Ability to setup DSL and Dialup internet on computers by using wired Ethernet cables, telephone cables, and setup the firewall. Also can setup and configure wireless network on PC Desktop and Laptop computers and wireless security. Examine and perform maintenance on computers. Install, configure and update antivirus and spyware programs to protect from viruses and spywares. Implement setup on User Accounts for users and its permission by groups or individuals based on files, folders or devices, and create a password for each user. Provide onsite support to customers on company software and hardware.
Education:
Network+ Certification (2009), Security+ Certification (2010)
Brooklyn Job Corps Academy 585 Dekalb Avenue- Brooklyn, NY
A+ certification 05/29/2008-11/11/2008
Brooklyn Studio High School 8310 21st avenue- Brooklyn, NY
HS Diploma 09/2002-06/2006
License:
Driver License
References:
Availbale or furnished upon request.
Here is my second resume at the bottom.
Richard Carpentier
311 East 54th Street- Apartment #5
Brooklyn, NY 11203
1-718-***-****, 1-347-***-****
*******************@*****.***
Job Title:
Warehouse, Customer Service, Stock Associate, Cashier and Flyer Distribution
Experience:
Empire Merchants 16 Bridgewater Street- Brooklyn, NY
Warehouse Position 07/07/2009-02/10/2010
• Carry boxes of alcohol and wine by hand truck or hand that is 5lbs to 90lbs or more to the pallets based on order by numbers and letters. Also cross out bar codes.
• Clean the floors and throw out debris and trash and broken boxes at the garage.
• Replace alcohol and wine that is not broken on the wet boxes or boxes that have the breakage bottles on them on the new split boxes.
• Travel to client businesses with the truck driver based and help to carry boxes of alcohol and wine to the clients.
• Check the delivery cases of alcohol and wine on the delivery papers to make sure they are in order based on stops, and also provide some customer service to clients about the delivery of cases of alcohol and wine.
Experience:
Democratic Club 321 W 44 Street- Manhattan, NY
Customer Service Position, Poll Advocate 09/13/2009-09/15/2009
• Go from door to door to customers’ apartments or houses to spoke to the customers about candidate that the Democratic Club is supporting.
• Write down the information on the papers that have the customers’ name on it for every visit according to the papers with their address on it.
• Give the flyers on the streets about the candidate that the Democratic Club supports while talking to the customers professionally about the flyers by the polling site.
• Call the route runner when running out of flyers to ask him or her for more flyers to give out to the customers.
Experience:
Manpower 189 Montague Street- Brooklyn, NY
Flyer Distribution Position 11/04/2009-11/09/2009
• Give out the free government-supported cell phone flyers by walking short and long distances based on the Brooklyn zip code map assigned.
• Put the free government-supported cell phone flyers on customers’ door knobs throughout Brooklyn with the group of employees that is split into teams.
• Read the map base on the zip code and plan out as the team leader on the map which streets on the zip to do.
• Also give the free government-supported cell phone flyers to the customers nearby the houses or apartments.
Experience:
KH&H Liquors @Costco 3250 Vernon Blvd- Queens, NY
Stock Associate/Cashier 07/10/2010-05/13/2012
• Take out the cases of alcohol and wine on the top shelf by using the ladder or on the pallets that is needed to be display for sales on the shelf and on the pallets. Open some of them by cutting out the front only in the way that the customers can look at the bottles of alcohol and wine drinks on sale, and cut some of them almost in half for the bottles of alcohol and wine drinks to put on top of the other open cases of alcohol and wine that are exactly the same so it can stay stabilize straight in place. Received the delivery cases of alcohol and wine that is order by the manager. Use the big plastic gift wrappers to gift wraps some of the cases of alcohol and wine on the pallets for storage on the very top shelf of the store.
• Fix the bottles of alcohol and wine drinks that are in stock on the shelf and on open boxes neatly in place for beautiful display for the customers to see it with no problems and also fix close cases of alcohol and wine that are in stock for sale on the top shelf.
• Talk to the customers that need help to look for certain brands of the alcohol and wine drinks by its types and its colors that he or she wants, and check the price of certain or any kinds of the alcohol and wine drinks on CAM32 software if the customers ask for it. Help the customers by getting the close case or cases of alcohol or wine that he or she wants, and give it to him or her by hand or on the cart that he or she uses from Costco. Also help some customers that need the extra help with the cases of alcohol and wine that he or she brought by carrying it by hand truck or by cart to his or her car.
• Use the software that is call CAM32 to look at the inventory of the bottles of alcohol and wine drinks to see how much bottles does each kind of alcohol and wine drinks that are in stock and on the pallets all together. Do inventory physically on the cases of alcohol and wine and the bottles of alcohol and wine drinks on the shelf by counting them one by one.
• Clean the store up with the bloom and mop. In addition, do some heavy cleaning to take off wax on the floor. Put the broken down bottles and case or cases of alcohol or wine that brake in the breakage section. Throw out trash at the garbage can and throw out the plastics and broken boxes into the compactor/baler machine and operate the compactor/baler machine to press the plastic and the broken boxes down.
• Use Point of Sale device and software call CAM32 to ring up customers’ purchases and let them pay by cash or credit card. Use the credit card terminal device to handles customers’ purchases that are being paid by their credit card. Also give change back to customers that pay for their purchases by cash. Print out the credit card and cash transactions’ reports and count the money.
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