20 Years in Retail
Resume:
Daniel E. Harnum
Taylor, Michigan 48180
**********@*****.***
OBJECTIVE: To find a company in which to use my extensive management and customer service background to grow as an executive and, in turn, to be evaluated on my performance.
QUALIFICATIONS
I have been in retail management for 20 years. In that time, I have consistently proven that my managerial and service skills are second to none. I have always reached sales goals without sacrificing superior customer service. I have the ability to mold individuals into a cohesive unit, train them, and motivate them to reach a common goal.
EMPLOYMENT
July 2007-June 2008 Regional Manager, Zero Technologies
• Acted as the liaison between Zero Technologies and 139 Home Depots, 521 Walgreen's and 668 Do It Best stores in 5 states.
• Oversaw and directed sales in Michigan, Minnesota, Wisconsin, North Dakota and South Dakota.
• Analyzed all business trends, ensured functional business plans were in place that grew the business.
• Trained all pertinent store staff. Ensured all plan-o-grams were completed and maintained.
• Ensured all reorders were being made in a timely fashion. Increased inventory, through reorders, in Home Depot from $15,000 in July ’07 to $100,000 in June ’08.
• Maintained accurate reporting of all sales information, maintaining a 1st class business relationship with all stores/companies.
• Ensured and maintained 100% customer satisfaction.
• Scheduled all Sam's Club and Costco road shows, communicating all marketing plans to store management.
• Pursued new business within the retail community. Activities included providing demonstrations, supervising 1 District Training Manager and up to 6 sales professionals.
• Oversaw and managed HR issues, including hiring, counseling and termination of associates.
April 2005-July 2007 District Manager, H&R Block
• Managed 42 offices and 652 employees in the Detroit metro area.
• District generates $19,000,000 of net revenue annually.
• Directed and managed hiring and training of employees, recruiting new associates.
• Set up income tax school for approximately 600 potential students.
• Prepared successful business plans and budgets.
• Implemented new technology introductions.
• Managed all aspects of P & L, seasonal offices set up and operation, real estate expansion including business models, lease agreements and dealing with contractors, cash reconciliations, team building.
October 2002-April 2005 Area General Manager, Priscilla’s
• Oversaw and directed multiple store locations.
• Trained all store personnel, including managers, on proper customer service techniques, maintaining exact inventory levels, enforcing all company policies, maintaining store/company cleanliness standards.
• Conducted store audits
• Taught order disciplines. Performed human resources functions including hiring and terminating store personnel as required.
• Taught loss prevention standards, merchandising, and keeping stores focused on maintaining, and exceeding, sales goals.
• AGM’s are responsible for all P&L statements for their respective stores.
• Responsible for all outside sales, such as special promotions, uniforms for wait staff and dancers, on site radio promotions, and special holiday events.
• Heavily involved in the opening of two new stores as well as the remodeling of two existing locations.
December 2000-October 2002 Store Manager, Sav-On Drugs
• Hired, trained, and scheduled all store employees.
• Oversee all ordering procedures; this included promotional and everyday merchandise.
• Interacted with individual vendors ordering outside products.
• Coordinated all in-store projects such as merchandising, plano-grams, price changes, and store specific training.
• Assisted with the implementation of a new pharmacy computer system.
• Accountable for enforcing all company policies and procedures such as, but not limited to, cash handling, book keeping, and loss prevention.
• Managed 4 stores in my tenure: Grosse Ile, Sterling Heights, and two Dearborn Heights locations.
June 1995-December 2000 Store Manager, Arbor Drugs/CVS Pharmacy
• Hired, trained, and scheduled all store employees.
• Worked with, and supervised, 4 store coordinators primarily accountable for ordering, merchandising, stocking their individual departments i.e. Cosmetics, Photo and Appliances, Health and Beauty Aids, and Liquor/Lottery.
• Integral part of the Arbor to CVS transitional team.
• Ran the #1 volume store (front store sales and prescriptions) in District 42-02 and was the recipient of the 1999 Paragon Award.
May 1989-June 1995 Store Manager, Footlocker/Kids’ Footlocker
• Hired, scheduled and administered 3 phases of training for management trainees.
• Implemented all company procedures including, but not limited to, inventory controls, customer service policies, and sale preparations.
• Recipient of Woolworth’s Inventory Achievement Award three years in a row.
Reference available upon request.
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