Customer Service/Manager/Call Center
Resume:
LASUNYA D. SANDERS **** West Benton
Lincoln, NE. 68522
OBJECTIVES
Enthusiastic, hardworking, team player, and self-motivated individual with excellent interpersonal skills seeking to be apart of your company, where my successful background and education will help your company excel in customer services and productivity.
QUALIFICATION SUMMARY
Photoshop 8.0
PageMaker
Web Design HTML and DreamWeaver
MS PowerPoint
Adobe Illustrator Advanced Level
Managerial Skills & Business Sales
QuarkXpress, Corel Draw 9
Senior Customer Service Rep
Employee Training
Excellent Communication skills
„XLeadership Abilities
„XMulti-task
EDUCATIONAL BACKGROUND Real Estate Scholarship (2005), Nebraska Realtors Association Doane College, Lincoln, Nebraska (1998-2001) B.A. in Graphic Design. Southeast Community College, Lincoln, Nebraska (1996-1998) Transfer Program. Internship Experience (2001) Doane College, Lincoln, NE. Volunteer Experience (2002-present) American RedCross Emergency First Aid Team
WORK ACCOMPLISHMENTS WORK ACCOMPLISHMENTS
Lincoln City Source, Lincoln, NE December 2006-Present
Auto Sales and Consignment Shop. *Perform book keeping *Sales Records *Customer Service *Order Parts and Maintence Request *Daily Auto Auctions Records
VSA(Video Service of America), Lincoln, NE October 2006 -December 2006
VSA prepares Business (Quotes) for small to large business for blank media and AV equipment needs.*Perform Proposals to give customer variety of solutions. *Prepare business quotes to market a competitive need for blank media and AV equipment. *Goal is to build gold accounts to future opening of a branch office. *Set Business Accounts *Consult with clients to see were their AV needs or concerns may *Business to Business Sales *Public Speaking and Small to Large Group Speeches *Verbal and Written Communications *Bill Review *Cold Calling *Account Management
Lincoln Wireless (Communication Consultant), Lincoln, NE July 2006 -October 2006 Lincoln Wireless prepares Business Analysis for small to large business for wireless communications. *Perform Proposals to give customer variety of solutions *Set Meetings *Prepare Business Analysis to perform and overview of company¡¦s needs *Set Business Accounts *Consult with clients to see were their wireless needs or concerns may *Business to Business Sales *Public Speaking and Small to Large Group Speeches *Verbal and Written Communications *Bill Review *Account Management
Tag TMI (Technical Application Group), Lincoln, NE. 2003-Jan. 2006
Tag is third party administrator for Life and Annuity insurance companies. Perform incoming and out going calls *Creating Letters *Assist with escalated calls and solving problems Process Loans /surrenders and withdrawals *Help train new employees, with facilitating 10 Leadership workshops *Knowledge of term, universal and whole life insurance *Employee of the Month
Lincoln Public Schools, Para educator, Lincoln, NE. 2001-2002
Provide and enhanced learning skills for children with learning disabilities to gifted achievements. This position started as a mentor. *Enhance creativity and motivation *Work with each child as an individual and prepare a learning path *Assist in activities and monitor behaviors *Enhance self-esteem issues as well as cultural related problems
Nebraska State Penitentiary, Caseworker, Lincoln, NE 1997-2001
Provide and maintain security and supervision throughout the institution, this position started as a correctional officer. *Assist in crisis related issues and conflict resolution. *Coordinate daily activities, training, evaluating, and managing performance and development of inmates and staff. *Responsible for operational and service excellence. *Negotiation tactics and Bomb threats training. *Certified in the Nebraska NLET, and NCIC Telecommunication Systems. *Ability to work in a fast paced, team oriented environment and work independently, handling several stress related issues
REFERENCES AVAILABLE UPON REQUEST
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