all administrative duties/ community support for the mentally challeng

TIA GORHAM-SHIELDS

***** ********* *****, *** * • Greenville, NC, 27834 • ********************@*****.*** • 252-***-****

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SUMMARY OF QUALIFICATIONS

• Outstanding Customer service abilities

• Assistance and Supportive counseling to individuals.

• Experienced in Microsoft Word, Mailing List/Merge, Excel, Access, and PowerPoint

• Proven ability to multitask various office functions

• Self-Motivated with a strong work ethnic

• Excellent computer proficiency

• Outstanding group dynamic skills

• Proven word processing abilities

• Experience in organized marketing

• CPR/First Aid/NCIA & B/Insulin Training/Seizure Training

TECHNICAL SKILLS

• Front Page (Web site design)

• Shipping Programs

• Office Systems: Personal Computers

• Facsimile Machine

• Multifunctional Copiers

PROFESSIONAL EXPERIENCE

NURSES PLUS, Inc. 12/ 2008-PRESENT

Community Support Worker/Residential Mayesville, NC

BETTER CONNECTION 5/ 2008-2/ 2009

Community Support Worker/Residential Greenville, NC

REMNANT HEALTH CARE 8/2007-5/2008

Community Support Worker/Aide Washington, NC

DREAM PROVIDER 2/2007—7/2007

Community Support Worker/Group Home Support Washington, NC

KELLY SERVICES, Inc. 8/2006-12/2006

Customer Service Representative Greenville, NC

• Customer Service for inbound call center

• Processed payments

FLANDERS FILTERS/MANPOWER 6/2004-11/2005

Human Resource Clerk Washington, NC

• Completes personnel forms and maintains all personnel records to comply with employment laws.

• Processes all insurance enrollments and changes by completing and filing appropriate forms.

• Responsible for new employee orientation.

• Responsible for completing all forms (unemployment, child support, FMLA and OSHA paperwork)

NACCO/MANPOWER 11/2005-5/2005

Planning/Scheduler Greenville, NC

• Revised parts location in AS400.

• Researched parts usage.

• Verification of parts through EDM Fusion Pro.

• Maintenance and implementation of SDI hardware items.

QWIC, INC. 2002-2003

Database Coordinator/Administrative Assistant Palmyra, NJ

• Developed spreadsheets and databases.

• Assisted with marketing and business development functions.

• Assistant to President, Senior President and Director of Operations.

• Daily Operations of the Office

• Prepare Documents/Correspondence

• Researched (Utilizing the Internet).

TRENTON PYSCHOLOGICAL 2000-2002

Administrative Assistant Trenton, NJ

• Customer Service Relations; Receptionist; Scheduling and Greeting patients.

• Maintained Confidential patient files, and potential Trenton Police Academy Candidates.

• Maintained Calendar; Distributed mail; Typed daily correspondence.

• Maintained schedule for all Special Education Students for Charter School.

COLLEGE OF NEW JERSEY 1999-2000

Clerk Typist Trenton, NJ

• Data Entry of Accounts Payable.

• Typed daily correspondence and reports.

MERCY HEALTH PLAN OF NJ 1998-1999

Executive Assistant Trenton, NJ

• Prepared agendas for in-house meetings and recorded minutes.

• Functioned as liaison to outside vendors, clinical staff, and branch offices.

EDUCATION AND TRAINING

• Office Administration 1998, Cittone Institute

• Diploma in Office Systems 1995, Academy of Computer Graphics

• Pitt Community College Human Services/Alcohol & Substance Abuse, presently attending.

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