Human Resources Manager
Resume:
Susan M Maffei
White Hall, MD 21161-9627
Phone: 443-***-****
************@*****.***
Objective
To obtain a management or leadership position within the employee benefits area of a Human Resources Department.
Abilities
My many years of experience in the employee benefits field has prepared me in the following ways:
Possession of strong management skills with the ability to manage only myself and upward to many numbers of employees.
Possession of detailed knowledge of benefit plans to include medical, dental, 401(k), retirement, STD, LTD, life, etc.
Possession of strong communication skills, both written and verbal, to consistently allow the ability to achieve success while increasing quality of service, increasing revenues, developing cost effective benefit programs and maintaining high levels of employee/client/group
satisfaction and retention.
Computer skills to include Word, Excel and Power point.
Public Speaking skills utilized when presenting to either executive management, middle management or employees of a company as well as outside brokers, vendors, etc.
Ability to align all necessary relationships to provide a cost-effective, successful benefit program.
Ability to design cost-effective benefit programs.
Employment History
Director, Plan Services, Medical and Health Services Managers
08/1999 - 08/2006 CoreSource, Inc. Baltimore, MD
Managed compliance, language development and distribution of Client Plan Documents, Summary Plan Descriptions and Plan Amendments for all new Third Party Administrator business as well as renewal business for self-funded medical/dental plans. Interacted with marketing and account management teams as well as group representatives (Human Resource professionals), ERISA attorneys and group attorneys. Managed a group of seven professionals as well as administrative support staff.
Sr. Employee Benefits Specialist, Human Resources Managers
05/1998 - 09/1999 The Mather Companies Hunt Valley, MD
Implemented new medical/dental self-funded clients, handled all on-going client services and retention efforts for all covered self-funded benefits clients. Interacted with company benefit managers, company presidents, CEO's and CFO's, vendors TPA's, brokers and in-house staff to effectively and efficiently manage the self-funded process. Maintained 100% retention.
Director, Client Services, Medical and Health Services Managers
06/1989 - 05/1998 Group Benefits Services Hunt Valley, MD
Director, Client Services:
Supervised staff of seven professionals and administrators with responsibility for the successful implementation, continuing customer services and annual retention of 75 major self-funded client groups (200& employees) and 4,000& fully insured small groups (50 and under employees). Consistently maintained over 97% retention.
Director, Major Accounts
Supervised staff of 60& employees with responsibilities to include client services, enrollment and billing services and claims services for all major self-funded accounts. Consistently monitored and achieved acceptable claim turnaround and accuracy standards, high levels of client satisfaction with an average 96% retention rate and accurate and timely enrollment and billing administration.
Director, Major Account Customer Services
Developed department, which had not formerly existed. Developed documents and staff for all aspects of major account implementation, customer service and renewals. Achieved retention results of 100%.
Director, Human Resources
Developed Human Resources Department as company grew and the need for a dedicated HR generalist materialized. Duties included benefits administration, employment, compensation/staffing, job description development, workers' compensation and compensation management.
Manager, Employee Benefits, Human Resources Managers
08/1976 - 06/1989 Genstar Stone Products Company Hunt Valley, MD
Managed and administered all company offered employee benefit plans for 2000 active employees and retirees to include medical plans, dental plans, STD, LTD, 401(k) plan Qualified Contribution and Qualified Benefit retirement plans, employee assistance program and life plans. Acted as Assistant Secretary for Company 401(k) and retirement plans and was instrumental in the decision process and choice of Asset Manager and Trust Manager. Aggressively pursued and implemented managed care programs to decrease health costs with introduction of "Administrative Services Only" contracts and HMO's. Successfully implemented strategy to enroll employees in 401(k) program achieving over 92% participation. Successfully maintained non-union environment despite consistent threat of union takeovers. Cross-trained in company's management compensation program, developing position descriptions and job salary ranges.
Education History
Issuing Institution Qualification Course of Study
Towson University Bachelor's Degree Business Administration-Human Resources
References Available on Request
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