Hospitality Management Resume

CAREER GOALS

To engage in a challenging management position that fully utilizes my 15 years in the Hospitality Industry in marketing, sales and customer service which will add value to your operations.

PROFESSIONAL PROFILE

Management professional attuned to the ever-changing needs of business. Extremely service oriented with a unique combination of intuitive and analytical skills. Astute in identifying market place needs, creating innovative programs, and effectively interacting with other associates.

WORK HISTORY

CONVENTION AND MEETING RECRUITMENT SPECIALIST, 12/06-11/07

City of Centralia WA

Summary of Responsibilities

*Respond to seminar, conference and meeting related inquiries

*Represent the city at conferences

*Prepare and carry out the City of Centralia’s mkt plan

*Solicit, coordinate & promote business training seminars

*Collect & organize market, sales & demographic data

*Solicit and coordinate group tours

*Assist Economic Develop. Director as needed

*Plan and staff tradeshows and exhibitions

*Create city’s marketing collateral

*Prepare, produce, distribute press releases

Under the general direction of the Economic Development Director, this position develops, plans and administers marketing strategies and incentives for the purpose of recruiting conventions and meetings to the City of Centralia’s historic downtown. I am responsible for providing professional-level assistance with group tours, business training seminars, meetings and conferences, excursions and other promotional opportunities that draw visitors to Centralia. I am responsible for compiling a current comprehensive inventory of local hospitality providers and their services and for suggesting ways to increase their share of tourists into the area. In addition to marketing and recruiting I work effectively and professionally as the liaison between the client and hospitality providers to develop a competitive, compatible and unique package that will meet the clients needs.

SALES TASK FORCE, SODEXHO USA 6/06- 7/06

Rehire by company to assist in sales efforts at various conferencing centers throughout the USA

GENERAL MANAGER for Sodexho USA, 9/04-8/05

Pickwick Gardens Conference Center, Burbank, CA

Summary of Responsibilities

*Direct daily operations

*Monitor cost controls

*Manage budget for current & future expenditures

*Develop & implement strategies

*Forecasting & budgeting

*Plan activities according to maximize revenues

*Adheres to company procedures

*Monitors the performance of financial and operational plans

*Excellent communication, problem solving

*Hire, counsel, motivate & direct employees

*Meticulous attention to detail

*Opening facility experience

As the General Manager at Pickwick Gardens Conference Center I was ultimately responsible for 100 full and part time employees (which include union labor) and directly supervised a core group of managers which were each responsible for their departments. In my 9 months at the property we effectively brought our labor costs down 20% and our food costs were within our budgeted guidelines for 2005. My responsibilities included promoting, managing, and coordinating the daily operations of the facility which included 25,000 sq. ft. of meeting space, 2 snack bars and lounge. I managed a 2.5 million dollar budget and took the property from a start up position to one which would not only meet, but exceed its first year’s budget but also promises to be a leader in the Conference Division of the company. Furthermore, my responsibilities included guiding our sales department to increase revenues, improving employee and facility efficiency, and increasing awareness in the local community. As General Manager I was responsible for achieving the company's mission and goals while ensuring quality customer service standards and focus. This position provided leadership to all associates in their respective departments as well as inspiring all associates to achieve the company's financial and customer service goals and objectives. Responsibilities include guest service, financial analysis, sales & marketing, public relations, human resources, accounting, payroll, maintaining accurate information in company databases and files, writing and reviewing reports and monitoring of staff to ensure the adherence of pre-established policies and procedures. I am proficient in operations, have excellent written and oral communication skills, adaptable to a changing work environment and I can turn creativity into action, plus, I have a passion for the Hospitality Industry.

DIRECTOR OF MARKETING, 11/01-8/04

Bayside Building & Development LLC, Olympia, WA

Summary of Responsibilities

*Budget administration

*Direct Mail

*Manage multiple objectives simultaneously

*Production of all media and collateral

*Develop long term goals

*Trade Shows

*Analyze market trends

*Public Relations

*Event coordination and scheduling

BB&D is a growing construction firm with approximately 3M per year in sales. As Marketing Director my responsibilities include the control and administration of how and where the marketing budget will be spent to increase awareness of the company throughout the local community. The company is also going through an expansion process whereas my responsibilities have been increased to reach neighboring communities and target larger cities throughout the state. This is partially done through trade shows and company involvement with community events. Through these efforts to partner with this community and because of increased sales we have been successful in creating yet another facet of the company by the implementation of a Donations Committee to help selected charitable causes.

DIRECTOR OF MARKETING, 4/00-10/01

Little Creek Casino, Shelton, WA

Summary of Responsibilities

*Budget administration

*Staff supervision/training

*Event planning

*Media planning

*Press releases/newsletter

*Promotions/Branding

*Contract negotiations

*Vendor relations

*Product rollout

*Community relations

*Purchasing

*Collateral/displays

My position at Little Creek Casino was a multi-faceted post. I held a seat as part of the Executive Committee whose responsibilities included the everyday operations of the casino and helped determine the direction and future of the facility. My position encompassed not only the above, but numerous inter-related activities associated with the successful administration of my department. The Director of Marketing reported directly to the General Manager and was responsible for a marketing budget which exceeded 1.5m per year. I was responsible for creating effective marketing collateral, planning and overseeing advertising campaigns and promotions, coordinating advertising schedules, all forms of media placement, direct mail advertising, planning marketing strategies and objectives, developing and recommending a pricing strategy which will result in the greatest share of the market over the long run. I interacted with the community on a daily basis not only through its patrons, but also on a business level through community activities.

Additional responsibilities included: management of the Marketing Assistant, Guest Service and Retail Departments, supervision of 18+ associates, scheduling, training, counseling and disciplinary actions. On a regular basis I wrote rules and regulations for casino promotional games which were approved by TGA and I created detailed procedures manual regarding coupon usage and management for all casino departments. As a result of the Marketing Departments promotions, the casino experienced some of its highest guest attendance and the Retail Department increased its revenue by approximately 50%, bringing the annual gross revenue to over $265,000.00 per year.

DIRECTOR OF SALES AND MARKETING, 1/99-10/99

Cavanaughs Hospitality Corporation

Summary of Responsibilities

*Manage hotel yield/occupancy

*Maximize all department revenues

*Create & implement sales promotions

*Solicit new business

*Negotiate contracts

*Evaluate/approve group billings

*Generate new leads

*Control room availability and rates

*Forecast room night usage

*Direct & motivate sales staff

*Develop training program

*Develop marketing plan

This position was responsible for achieving personal monthly sales goals, assisting the sales staff with their monthly objectives, conduced weekly staff meetings and guided the sales staff in a direction aimed at maintaining high corporate standards. Through dedication, hard work and maintaining emphasis on customer satisfaction, we were successful in achieving increased company earnings by developing new and repeat business. I re-established a community presence, conducted presentations to potential clients and reservation centers, attended local, state and regional trade shows, as well as being a representative for the corporation in the form of membership with various industry organizations.

SALES ACCOUNT EXECUTIVE, 1/94 - 11/98

Sheraton Tacoma Hotel, Tacoma, WA.

Summary of Responsibilities

*Solicit new business accounts

*Conduct pre & post convention meetings *Coordinate & manager conferences

*Serviced current accounts

*Monitor contracts & group slippage

*Write proposals and respond to RFP’s

*Negotiate profitable contracts

*Plan and attend trade shows

*Review & reconcile group billing

*Conduct tours

*Maintain positive communication

*Involved with City/State organizations

In this position, I was committed to the hotel to negotiate profitable sales contracts that would effect the bottom line. It was my goal to provide clients and guests with service that went beyond their expectations enhancing their experience and that of their guests. This included a wide array of responsibilities, beginning with guestroom arrangements, transportation, resource allocation, detailed scheduling and preparation of the client’s event. I worked closely with my clients to ensure that every aspect of their conference/event was addressed and achieved. My sales efforts were concentrated in the corporate and leisure travel markets. I was successful in recruiting and maintaining large corporate accounts. Proficient in Delphi, Excel, MS Word, Windows XP and Quick Books Pro.

CATERING SALES MANAGER, 4/93-12/93

Sheraton Tacoma Hotel, Tacoma WA

Summary of Responsibilities

*Solicit new business accounts

*Conduct pre & post convention meetings

*Coordinate & manager conferences

*Serviced current accounts

*Monitor contracts & group slippage

*Write proposals and respond to RFP’s

*Negotiate profitable contracts

*Plan and attend trade shows

*Review & reconcile group billing

*Conduct tours

*Maintain positive communication

*Involved with City/State organizations

In this position, I was committed to the hotel to negotiate profitable sales contracts that would effect the bottom line. It was my goal to provide clients and guests with service that went beyond their expectations enhancing their experience and that of their guests. This included a wide array of responsibilities, beginning with guestroom arrangements, transportation, resource allocation, detailed scheduling and preparation of the client’s event. I worked closely with my clients to ensure that every aspect of their conference/event was addressed and achieved. My sales efforts were concentrated in the corporate and leisure travel markets. I was successful in recruiting and maintaining large corporate accounts. Proficient in Delphi, Excel, MS Word, Windows XP and Quick Books Pro.

BANQUET SALES COORDINATOR/CONVENTION SERVICES MANAGER, 6/91-10/92

Palm Springs Hilton Hotel, Palm Springs, CA

Summary of Responsibilities

*Oversee & organize group events

*Consult w/chef regarding menus

*Represented hotel at local events

*Customer service and detail oriented

*Provide guest tours

*Cold calling to potential clients

*Provide onsite supervision to events

*Produced hotel direct mail collateral

*Developed & maintained strong departmental communications

*Reviewed and approved guest billing

*Design and approve room set up

My primary responsibilities in this position were to solicit business and to plan, refine and coordinate all details of the assigned meetings and conventions to the hotel. On a daily basis, I met with clients and staff, organized and executed the appropriate paperwork to all departments concerning events and their food and beverage needs. I provided and dealt with outside vendor services concerning entertainment, deliveries, equipment and decorating. I was also responsible for the production of a facility guide. This project included solicitations from vendors and advertisers. I then coordinated the photography of meeting space and guestrooms, which was then used as a promotional piece mailed to all prospective clients.

EDUCATION

University of Southern California, Los Angeles, CA 1980-1981

El Camino College, Torrance, CA Associate of Arts Degree 1975-1977

PROFESSIONAL TRAINING

Completion of ITT Sales Negotiation, 1994

Sheraton Guest Service Satisfaction programs, 1995, 1997

Completion of ITT Hub Training l & II 1995, 1997

Graphic design & direct mail workshops

MEMBERSHIPS & AFFILIATIONS

Portland Oregon Visitor Association 2006-2007

Meeting Professional International WA and OR Chapters 2006-2008

WA Economic Development Association 2007-2008

Port of Olympia, Planning & Advisory Committee Member 2002-2005

Thurston County Fair Board Member 2000-2005

Thurston County Fair Foundation 2004-present

Mason County Chamber of Commerce 2000-2001

Olympia/Thurston County Chamber of Commerce 1998-2004

Tourism Task Force-Pierce County 1997-1998

Executive Women’s International 1997-1998

Meeting Planners International (M.P.I.) 1995-1999

Kiwanis Club 1992-1997

LICENSES & CERTIFICATES

Washington State Realtors License (inactive).

AWARDS RECEIVED

Sheraton Tacoma Hotel, Manager of the Quarter, October 1997

REFERENCES

Upon request

Contact this candidate