Customer Service Account Executive

Katia Quiñones Ramos

**** ******* ****** **. ***. #107

Orlando, FL 32822

C. 787-***-****

Email: l5f5hx@r.postjobfree.com

Objective: To obtain a position within the company that will allow me to utilize my education and work experience for the benefit of the company as well as for personal growth and professional advancement.

Skills:

• Full analytical and decisions skills

• Skillful in online/web advertising and with social media

• Greatly creative, innovative and motivated

• Fully Bilingual; oral and writing skills (Spanish / English)

• Highly organized, disciplined and responsible

• Work effectively in a fast-paced entrepreneurial and changing environment

• Quick learner; detail oriented

• Capacity to perform basic media math calculations

• Ability to work well under pressure and deadlines

• Ability to prioritize many different projects simultaneously

• Photographer (photojournalism)

• Ability to develop engaging presentations

Computer Skills: Mac, CMS Platform, PC, Microsoft Word, Excel, PowerPoint, Outlook, Adserve, Photoshop CS5 (Basic), Illustrator CS5, InDesign CS5, Google Analytics, Campaign Monitor and Internet

Work Experience:

May 2010 – Aug 2011 Publicidad Tere Suárez • Hato Rey, PR

Position: Account Executive / Digital Media Coordinator

Duties – Account Executive / Digital Coordinator:

• Over 5 years of industry experience in advertising

• Excellent relationship between the agency and the client

• Lead client’s feedback to improve creative group ideas

• Ensure the client's needs and goals are being met on every project

• Manage the assigned budget

• Provide orientation to general public regarding several services of the San Juan’s Municipality webpage: www.sanjuan.pr

• Maintain online web database

• Coordinate and archive photo shootings of all clients of the agency

• In charged of taking photos of the Press Conferences Government Agency heads and others departments

• Data entry of all the projects and activities to the webpage

• Create the web banners for the web page

• Manage and maintain social media (MySpace, Facebook, Twitter, YouTube. Blogger, WordPress, Flickr, Delicious, Google+)

• Manage and interpret online discussions responding in a timely manner to users needs and requests

• Prepare reports to update internal staff on usage statistics

• Continuously monitor online public relations and ensure the success of client programs

Katia Quiñones Ramos – Resume Page 2

Achievements: Contributed to the creation web portals to transform previously archaic intranet into a dynamic website improving communication flow of all activities and renew image of the government. (www.sanjuan.pr )

Oct 2009 - May2010 Duties – Account Executive Assistant / Customer Service:

• Performed client interaction and support for Account Services & PR Representatives

• Provided orientation to general public regarding several services of the San Juan Municipality webpage: www.proyectosanjuan.com

• Assists in special projects.

• Created pressentations of the analysis of marketing reports, updating client data

• Customer Service

May 2007 - Oct 2009 Duties - Jr. Assistant Media Buyer/Planner

• Communicated with client and account executives in order to understand client’s needs and expectations.

• Researched target audience (TV, Radio, Internet, Outdoor Media, Print)

• Presented best plans that correspond the budget of clients.

• Built strong relationships with local media, creative teams, researchers and others members of the advertising team.

• Assisted Media Planners in designing advertising ads, placement, and assembly.

• Assisted Media Buyers with purchase of media space.

• Worked closely with the sales team to understand customer needs.

Jan 2006 - May 2007 McCann-Erickson

Position: Clerk (Internship)

Duties:

• Maintained press & magazines clipping files for Coca-Cola, L’Oreal and General Motors.

• Received and screened telephone calls and correspondence determining appropriate routing.

• Typed documents and help maintain files.

• General office work

Education: 2011 | University of the Sacred Heart • Santurce, Puerto Rico | B.A. in Advertising

References: Available upon request.

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