customer service/support

Nicholle M. Young

Phone: 281-***-****

**** ******* ** *** ****

The Woodlands, TX 77380

****************@*****.***

OBJECTIVE:

To attain a Customer Service position that can utilize my organizational skill set.

QUALIFICATIONS:

Experience working in Microsoft Office 2003 & 2007 suites

Known for attention to detail, multi-tasking, approachability and calm demeanor

Excellent organizational and logical problem solving skills

High level of written and oral communication skills

Demonstrated ability to meet deadlines, manage time, and set priorities

EDUCATION:

2003 High School Diploma, The Woodlands High School

2005-2007 North Harris Community College

Degree in Progress: 3 Semesters Completed

EMPLOYMENT:

07/07- 11/10 Customer Services Business Office Associate, Carmax

Responsible for sorting, filing, and developing organizational workflows for document management

Responsible for updating, proofing for typographical errors, and correcting documents

Guide customers through paperwork details at selling and purchase signing

Procure payments and update records

Verify information supplied by the customer against the information supplied by the Lien holder/Financial institution

Routing calls to proper channels and providing information to customers

Store Champion 3 times

Reduced number of vehicles without titles by half in one month

Coached and continued education of team members

Assisted in the development of new Appraisal Purchase Process

Stepped in as Manager on Duty when called upon

EMPLOYMENT:

04/06- 07/07 Children’s Teacher, Parents Choice

Responsible for creating curriculum

Self reliant work schedule

Responsible for children’s social interaction and educational development

Responsible for maintaining a clean work environment

EMPLOYMENT:

06/05- 04/06 Returns Desk Cashier, Home Depot

Cashier of the Month for February

Responsible for assisting customers with purchases and returns

Returning inventory to proper store location

Educate customers regarding return policy procedures

Responsible for organizing and maintaining a clean work area

Inventory/Log store use items

TECHNICAL SKILLS:

Operating Systems familiar with: Microsoft XP, Vista, Windows 7, and MAC OSX Leopard.

Microsoft Office 2008 knowledge (Outlook, Excel, Word) with a desire to become proficient in Visio, Projects, and Power Point

BUSINESS REFERENCES:

Craig Villarreal – Sales Associate - Carmax 281-***-****

Raul Franco Jr. - Assistant Business Office Manager - Carmax 713-***-****

Grace Barbie - Front End Supervisor - Home Depot 281-***-****

PERSONAL REFERENCES:

John M. Krieger – Information Services Support Analyst for Alvarez and Marsal Holdings - 281-***-****

Chris Martens – Survey Technical Manager for Allpoint Surveying - 832-***-****

Lisa M. Hill – Accounts Payable - 713-***-****

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