Customer Service Human Resources

Tamara S Mackey

*** ****** ******

Akron, OH ****2

Cell: 330-***-****

Email: ********@*****.*******.***

QUALIFICATIONS:

• Proactive team member that seeks solutions

• Independent problem-solver

• Ability to prioritize and remain focused on the essence of an issue

• Excellent external and internal customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

02/2010-02/2012 State of Ohio-Dept of Jobs & Family Services Youngstown, OH

Customer Service Representative

• Provide phone support customer service

• Adjudicate claims according to Ohio and Federal UC law

• Assist Unemployment Compensation clients with new and existing claims

• Research claims, take fact-finding, direct customers

• Follow claims issues to resolution

04/99-05/09 FirstEnergy Corp Akron, OH

Advanced Distribution Associate

• Vendor account reconciliation, fuel card and P-Card verification/reconciliation

• Extensive customer service background

• Process SAP entry for payroll, order entry, payables, receivables

• Accruals, journal entries, order supplies, arrange/plan events

• Human Resources skills-CDL medical verification, schedule time-off, verify union contract application.

06/97-04/99 United States Postal Service Akron, OH

Remote Encoding Operator

• Data entry of mail pieces

• Maintain required KSPH

• Maintain required keystroke, coding and accuracy requirements

10/86- 06/97 Goldsmith & Eggleton Inc Wadsworth, OH

Accounts Payable

• Managed office documentation

• Data entry of all accounts payable/accounts receivable documents

• Journal and Account reconciliation, vendor reconciliations, journal entries

• Performed faxing , photocopying and filing duties

• Wire transfers

• Purchase/sale of foreign currencies

EDUCATION:

o 11/2010-current University of Phoenix currently 90 credit hours/Bachelors in HRM

o 12/2008 University of Phoenix Associates Business Management-11/2010

o 09/06-12/08 University of Akron classes in Business Management

o 09/83-06/84 Hammel Business College Accounting Diploma

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