Sales Manager

Po box ***

Piscataway NJ *****-**** Phone 609-***-****

E-mail ***********@*****.***

Efrain G Algarin

Summary BUSINESS PROFILE

Accomplished, flexible, and motivated management professional with extensive experience in national call center operations, process implementation and well organized. Experienced in managing a diverse group of people and Exceptional public speaker.

ACCOMPLISHMENTS

Received presidents club points in 9 consecutive months in 2010 for surpassing the department average in saved customers as well as winning customers back from other television providers.

Obtained commission average of $6,500 for six consecutive months in 2010for surpassing department avg sales. Attained sales quotas averaging no lower than 120% of monthly totals. Received Certificates of Recognition from Director of Sales. Attended cablevisions presidents’ club dinner and awards ceremony in 2011.

Work experience Sept 9th 2010- present NUMBERS HEALTH FITNESS

Sales/ Front Desk Manager.

Responsible for the performance and development of the Account Executives.

Assisted in the development and implementation of marketing plans.

Conducted one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, provided insight for the improvement of Account Executive’s sales and activity performance.

Provided timely feedback to senior management regarding performance.

Maintained accurate records of all pricings, sales, and activity reports submitted by Account Executives.

Assisted Account Executives in preparation of proposals and presentations.

Controlled expenses to meet budget guidelines.

Recruited, tested, and hired Account Executives based on criteria

agreed upon by senior management

JUNE 7TH 2010- PRESENT CABLEVISION

Account Manager Out Bound Retention Department

Instrumental in the development of the department.

Created guidelines for others to follow.

Made calls thru a dialer system to potential disco customers

Developed the proper script for the assignment at hand.

Played a major role in training other sales rep for this position.

Convinced many customers to keep services who were potential disco.

Took lead position in absence of the supervisor.

Helped develop the compensation plan.

Worked the Noble Dialer System

Ran reports and updated the daily numbers.

Detrimental in building and running a virtual rep

Processed payments as well as issued credits thru the Ida system

JUNE 30th 2008 CABLEVISION

Account Manager Retention Department

Handled complex service orders and turned hostile customers into satisfied

customers.

Successfully handled above the department average amount of calls

Self motivator self starter

As a lead took over calls and successfully closed the sale.

Handled corporate complaints and resolved them.

Assisted supervisor with meeting agenda

Detrimental in the development of new reps on the floor

SEPTEMBER 01-APRIL 08 MIDDLESEX COUNTY DEPT YOUTH SERVICES

Correctional officer/ Supervisor

Instrumental in choosing the proper procedures

Wrote, designed and produced reports of infractions

Supervised 76 employees, scheduled work hours, and resolved conflicts.

Served as administration in the absence of one.

Arranged daily schedules as well as work assignments for other officers.

Managed a diverse field of employees

Settled disputes with employees as well as with the inmates.

APRIL 06 TO PRESENT EFRAIN G ALGARIN TRANSLATING SERVICES

CEO. TRANSLATOR/INTERPRETER

Followed the ethical codes that protected the confidentiality of information

Wrote, designed and produced documents for clients.

Translated information from Spanish to English

Translated phone conversations as well as letters from Spanish to English

Proofread, edited, and revised translated material.

Detrimental in the translating of psychological therapeutic sessions between client and psychologist.

Education 2006-2007 DEVRY UNIVERSITY NORTH BRUNSWICK, NJ

COMPUTER INFORMATION SYSTEMS

1998-2002 MIDDLESEX COUNTY COLLEGE EDISON, NJ

CRIMINAL JUSTICE

SEAGIRT POLICE ACADEMY

BASIC TRAINING FOR JUVENILE DETENTION OFFICER

Languages BI-LINGUAL SPANISH/ENGLISH

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