Inside Sales/Customer Service Specialist

JANICE RANSDELL

*** **** **** **** ******

Roselle, IL 60172

630-***-**** ransdell.janice@gmail.com_

SUMMARY

Inside Sales/Customer Service Specialist professional with extensive experience with both hands-on and customer account management for a leading global distributor of packaging. Strengths include negotiating pricing with domestic and global suppliers, procuring and analyzing data from various suppliers, proficient in purchasing commodities in a timely manner to meet customers’ needs and goals, successfully generated gross profit which help to improve overall profits for company, proven abilities in building strong customer relationships by meeting tight shipping deadlines and resolved complaints in a timely manner.

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PROFESSIONAL EXPERIENCE

CONTINENTAL PACKAGING SOLUTIONS/BERLIN PACKAGING, Chicago IL

Customer Service Specialist (2005-2010)

• Provided quotes in a timely manner

• Negotiated pricing with global and domestic suppliers that resulted in gross profits

• Responded to emergency and non-emergency issues and took corrective action with appropriate sense of urgency to make sure customer was getting the best possible service

• Managed customer account base of 5

• Supported and trained outside sales team

• Maintained suppliers’ capabilities and contacts

• Arranged shipments with freight companies

• Coordinated request for samples, technical drawings and spec sheets

• Sourced all commodities for various projects

• Trained new customer service specialists

• Provided updated delivery information

• Placed, monitored and executed orders on a daily basis with suppliers with ISO standards

• Consistently met tight shipment deadlines per customers’ requirements by prioritizing according to necessity, urgency and special request

• Established solid working relations with various manufacturing and freight companies

Achievements

• Generated $30 thousand in gross profit through sales territories and cost reduction with manufacturing companies

• Won numerous new customer projects by sourcing hard to find commodities

• Received thank you letter and a wonderful cosmetic gift from the Director-Development of Garnier-Maybelline for helping achieve her goal that had a tight deadline

JANICE RANSDELL 630-***-**** PAGE 2

Team Manager (2004 – 2005)

• Managed vendor coordinating team of 3 persons

• Prepared and conducted performance reviews

• Supported and promoted the “Team” concept

• Served on various committees to improve communications between departments and assisted in implementing new procedures

Achievements

• Implemented new procedures for formatting purchase orders and how to process debit memos

• Implemented a supplier library

Senior Vendor Coordinator (1990 – 2003)

• Coordinated, placed and expedited orders with manufacturing companies in a timely manner

• Resolved discrepancies with manufacturer regarding deliveries, pricing and specifications

• Handled credit adjustments, replacement of commodities and cancellations

• Managed customers’ accounts which included order entry, acknowledgment of ship date, quotes to customers and order follow-up

• Requested technical drawings, samples, all technical and non- technical information for customer and sales team

• Updated existing pricing from supplier and existing quotes to customer

Achievements

• Served on “Team Action Committee” (TAC) and as a result implemented computer procedure manual for the team department

• Designed and implemented a blanket order template to replace the manual paper system which improved productivity and morale

EDUCATION

Reese School of Business, LaPorte IN

PROFESSIONAL DEVELOPMENT

Attended all in-house training sessions conducted by numerous suppliers, Employee/Customer relations including trade shows

TECHNICAL SKILLS

Word, Excel, Lotus Notes, AS400, Outlook

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