Customer Service Account Executive

Sean Peterson

*** ****** *****

Boulder, CO *****

Home: 303-***-****

********@*****.***

OBJECTIVE: To obtain job growth and knowledge to further assist my employer.

EXPERIENCE:

ECR Customer Advocate (Office of the CEO and President)

Urban Lending Solutions-contracted with Bank of America

Broomfield, Colorado

11/2011-Present

Represent the President’s office to resolve the highest escalated level of concerns involving foreclosures, loan modifications, and mortgage related concerns.

Coordinate with lines of business nationwide to determine resolutions for any loan servicing issues.

Demonstrate superior customer service to our borrowers

Owner

Silver Lining Assistance for the Aging

Boulder, Colorado/Milwaukee, Wisconsin

02/2009-11/2011

Responsible for running the daily operations of the company.

Assist clients with non-medical home services to promote independence.

Schedule and coordinate referral services for ADA remodels, housekeeping, and social services.

Co-Teacher

Gan Ami Preschool & Daycare

Whitefish Bay, Wisconsin

1/2007 –6/2008

Worked as a member of a team for 18 to 24 month children to provide an appropriate educational program.

Assisted with the recording of children’s records and other activities.

Coordinated activities for groups of children throughout the day.

Supervised outside play for all age ranges at the center.

Provided a safe and comfortable environment for children and the families.

Nanny

Mr. Anthony Kuney

Madison, Wisconsin

5/2004 - 11/2006

Worked as a Nanny, providing full time care for one child starting at 3 months of age.

Responsible for all aspects of daily routines including feeding, dressing, and bathing for the child.

Responsible for basic housekeeping duties and providing meals.

Junior Underwriter

Post-Closing Collateral Review Clerk

Mortgage Insurance Clerk

Guaranty Bank

Milwaukee, Wisconsin

2/2002 - 4/2004

Verified stipulations and conditions for home equity loans.

Coordinated communication with our lender branches Nationwide.

Obtained missing documents including recorded mortgages/security deeds.

Account Executive

Milwaukee Menus

Milwaukee, Wisconsin

1/2000 - 2/2002

Participated in redesigning the company’s layout

Handled sales calls and customer service needs

Worked on accounts payable and receivable

EDUCATION:

9/1998 - 5/2001

Milwaukee Area Technical College

Wisconsin, Milwaukee

Associate Degree-Culinary Arts

Vice-President of the American Culinary Federation for MATC chapter

VOLUNTEER WORK:

Driver

Meals on Wheels

Boulder, Colorado

Companion and Brain Fitness Instructor

Golden West Retirement Community

Boulder, Colorado

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