Tech Writer/Editor

W. H. (Bill) England

********@*********.***, ***********@*******.***

dba: 10219 Sand Sage Dr. NW, Albuquerque, NM 87114

home: **** ******** **** *****, *** Cruces, NM 88012

cell 505-***-****, w 505-***-**** Ext. 235

Resume: Senior Technical Analyst, Writer/Editor

CLEARANCES: DOE “Q”; Sigma Levels; previous DOD top-secret

EDUCATION & CERTIFICATIONS

BA, Major: Communication/Journalism

MA, Major: Communication

Certified business proposal/RFP developer

Society for Technical Communication (STC)

American Society for Training & Development (ASTD)

American Society of Safety Engineers (ASSE)

AWARDS AND QUALIFICATIONS

Passed major DNFSB assessments, received special commendations from DOE

Green Zia Award, nuclear facility environmental team

Two years, led the Pantex training division to the American Society for Training & Development Best in World training award

BWXT Pantex Plant and Los Alamos National Laboratory, Training Qualification: Classroom, OJT, Train-the-Trainer

Los Alamos National Laboratory, Technical Writing Team and Advisory Committee

CAREER SYNOPSIS

A 16-year record of nuclear operations and technical project experience as a senior consultant usually with management or project / program leader responsibilities at 3 DOE nuclear labs. This work has included high-security vault work, nuclear operations, emergency operations, nuclear waste management and environmental remediation, and nuclear facilities hazard category 2 and 3, accelerator, explosives, and chemical-biological. The work has ranged from readiness assessments, to compliance in training and documentation, to modern learning systems, to large software implementations.

NUCLEAR EXPERIENCE

Nuclear facility operations weapons manufacturing, plutonium processing, accelerator, explosives R&D, explosives testing, chemical-metallurgical, high-hazard biological, nuclear waste management, P&IDs.

Nuclear facility maintenance all vital safety systems, maintenance qualification, instrumentation & control, preventive, fire prevention, work control, calibration, sensors.

Nuclear materials/waste operations & transport, storage, packing & shipping, environmental remediation.

Nuclear facility readiness reviews, assessments, audits, management assessments, formality/conduct of operations.

Dec. 2011 to date

Sr. Technical Consultant / Principal Analyst, Sonalysts, Inc. / Los Alamos National Laboratory / Sandia National Laboratories

Sonalysts is a world leader in DOE / DoD technical analysis, including facility configuration and procedures, technical training systems, Instructional Design Process (IDP) / Instructional Systems Design (ISD) / Systematic Approach to Training (SAT), e-learning, Learning Management Systems (LMS) development, animated training, video gaming, interactive multimedia instruction, multi-platform virtual reality simulation, intelligent training and tutoring systems, closed-loop adaptive training, on-job just-in-time training and feedback. Other key areas include performance improvement, organizational development, and operations analysis.

Oct. 2008 to Oct. 2011 (3 yrs.)

Sr. Technical Analyst / Project and Program Lead, Edgewater Technical Asso. / Los Alamos National Laboratory, Central Training Division

Special team completing successful implementation of DOE SAT/ISD qualification standards, writing training analysis and development, integrating SAT / ISD process, conduct of operations, operations procedures, safety basis, safety procedures for all 7 nuclear facilities and Engineering Division.

Sept. 2006 to Oct. 2008 (2 yrs.)

Technical Analyst/ Team Lead, B&W Pantex Plant, Technical Training Dept. / Environment, Safety & Health Division; also Engineering Division weapons software training and documentation project (high-security)

Project manager for department of 68 offering more than 4,000 training classes and plans for 3,400 employees: Special consultant to department head on qualification standards and development including strategic planning and implementation, SME for rework of both classroom and OJT training, SME for rework of Train-the-Trainer program, integration with e-learning system and Plateau LMS for tracking assessment, and requalification, E-learning lab, interactive multimedia instruction, multi-platform virtual reality simulation, intelligent training and tutoring systems.

Team lead, site-wide implementation of High Reliability Organization (HRO) a corrective action finding for an advanced hazard analysis/response paradigm, in cooperation with Brit nuclear officials, designed to create organization-wide awareness and behavior response to error and accidents, including full Causal Factors Analysis program, Corrective Action Program, Lessons Learned, Human Performance Improvement Program, Voluntary Safety Program, and safety procedures.

Mar. 2006 to Aug. 2006 (6-month special assignment)

Technical Analyst/ Team Lead Software Quality Assurance Documentation / Training, Weapons and Software Documentation & Training, TechReps Inc. / Sandia National Laboratories

Project manager for special teams on just-in-time contract to Weapons Engineering Division, several major software implementations.

Dec. 1996 to Mar. 2006 (9+ years)

Technical Information / Communication Team Lead, Los Alamos National Laboratory, 3 contracts--Weirich Associates, Shaw Engineering, Los Alamos Safety & Environmental Associates

Team leader or member on Formality/Conduct of Operations corrective actions / remediations and startup / readiness reviews at 5 nuclear facilities, team lead on nuclear operations procedures, training programs, safety training, qualification standards, Quality Assurance including NQA-1 implementation, software quality assurance and multiple software /documentation / records management systems implementations, Project management including scheduling, budgeting, staffing, and tracking, project-coordination system, including production-inventory systems.

1983 to 1993 (10 years)

Manager/Owner/ Sales Director, National Performance Development Institute training company

Organizational development / training consulting, management-development training and assessment, training course development, organizational problem-solving, customer relations. Scheduling, conducting, evaluating, and tracking classes, skill-building in areas such as organizational communication, strategic planning, interpersonal skills, personal and project organization, organization and time management. Business ownership.

Professor & Curriculum Director (concurrent 10 years), full-time at 4 universities, with continuing adjunct-professor work since

Chosen as concentration director for academic specialty area, curriculum management, creating, scheduling, conducting, evaluating, and tracking classes, skill-building, and curriculum requirements, passing accreditation and quality audits. University classroom teaching and advising.

Manager/Owner/ Sales Director for successful marketing/communication company, Creative Solutions Marketing Advertising and strategic planning for businesses, products, services, political campaigns, banking, manufacturing, publishers, service groups.

Earlier Career Positions

Editor-in-Chief, Award-winning community newspaper.

Creative Director, University communications, marketing firms, publishing companies, advertising agencies, including Radio Shack National Advertising.

Manager, Director of University Public Information/Communications Office, staff of 10.

Manager, Creative, and Business Development, for large technical marketing firm Marketing campaigns for medical training programs, medical devices, other technical products, startup of regional mini-jet airline, technical manuals for military aircraft maintenance and training, computer graphics labs, environmental impact statement programs.

CAPABILITIES AND EXPERIENCE SUMMARY BY TOPIC AREA

1. Technical Writing/Editing, Documentation

Extensive technical writing/editing project involvement and project management, including:

Technical projects lead:, weapons and technology documentation, writing,

Exceptional technical writing, editing, and presentation skills honed in challenging production environments.

Analysis, writing, and documentation for safety/authorization basis, documented safety analyses, technical safety requirements, surveillances, readiness implementation for nuclear facilities and programs, , nuclear facility assessments, audits, reviews, and configuration management.

Certified business proposal/RFP developer, fundraising, direct-response fundraising, capital projects coordination.

Presentations, graphics and design, flowcharting, conceptual diagrams.

E-Learning projects SME and team lead: Design and production of online, computer-based, Learning Management Systems (LMS), courses, evaluations, databases.

Web site development, design, and management: original web sites for IM-5, LANSCE, WFM/FMU-6, web-based database for LANSCE, WFM/FMU-6, online documentation and procedures.

Advanced experience in program and project management of Instructional Design Process (IDP) / Instructional Systems Design (ISD)--strategic planning, complete ADDIE analysis - design - development - implementation - evaluation of training curriculum plans, qualification standards, compliance programs, course upgrades.

Successful compilation of Qualification Standards for several DOE facilities: Pantex Engineering Division, Pantex Weapons Technology Division, LANL Engineering Division, LANL Maintenance Division, and all-positions programs for 7 LANL facilities.

Successful completion of LANL Qualification Standard/SAT compliance project for all nuclear facilities: Effort spanned 7 nuclear facilities and all job categories, for a total of more than 1,400 qual standards and training plans customized to each facility’s requirements.

Team Lead, Engineering Division Vital Safety Systems qualification and training programs, 7 nuclear facilities. Translation of SDDs into learning materials for self-study and classroom. Excellent skills at working with engineers to translate information into viable training.

In-depth experience in job and task analysis, training material development, classroom/platform and on-the-job (OJT) training instruction, including serving as SME/coordinator for both Train-the-Trainer and OJT programs.

Development and instruction of specific classes: SAT process, train-the-trainer, training theory, safety, emergency response, technical writing, and maintenance qualification and certification.

Development of specialized training plans and programs, including materials and manuals, for Conduct of Operations, Quality Implementation, Human Performance Improvement, High Reliability Organization, Voluntary Safety Systems, Peer Coaching and Teaming, Management and Supervisor Development, and Organizational Dynamics.

2. Quality Assurance / Implementation

Multiple experiences as team lead and team member on nuclear facility programs up to Cat II:

Quality Assurance NQA-1 and ISO 9000 program design and implementation, documentation, document control, procedures, quality metrics, quality board, program evaluation.

Team lead, site-wide implementation of High Reliability Organization (HRO) advanced hazard analysis/response paradigm, in cooperation with Brit nuclear officials, designed to create organization-wide awareness and behavior response to error and accidents, including full Causal Factors Analysis program, Corrective Action Program, Lessons Learned, Human Performance Improvement (HPI) Program, Voluntary Protection Program (VPP), safety procedures, safety analysis, planning, and training, including materials and manuals, Lean and Six Sigma implementations.

Software quality assurance (SQA) project management, including weapons- and related-technology and databases, software training, person-data systems, procedure development systems, quality metrics.

Codes and compliance enforcement, including DOE 470.4, 422.1, 426.2.

3. Software Quality Assurance (SQA)

SQA project management including software documentation, technical writing, weapons- and related-technology and databases, software training, person-data systems, procedure development systems, quality metrics:

Technical projects lead: SQA for appx. 6 software implementations, weapons and technology documentation, writing, editing, procedure development, design, web, publications.

Implemented of a proprietary Enterprise Resource Planning system. Tied this program to all areas of Sandia HR, Security, Badge Office, IT, etc. with training and documentation programs.

Project management for documentation packages, training, and testing projects for PeopleSoft-customized software systems for site-wide business functions and weapons-design projects:

Enterprise Person Project Team Center Implementation Project Corrective Action Tracking System

Enterprise Resource Project Integrated Work Project

Software documentation packages: User Model, Architecture, Design, Concept of Ops, Business Case, User Handbooks & Guides / Help Desk / Web Help, SILC formatting, Rational tools

Project management for comprehensive documentation implementations for Weapons Programs: WEPPCs, TBRTs, BBs, CDs, Bomb Book source document databases, Integrated Stockpile Evaluation

Software implementation teams, Documentum document control/records management database and Mega work control database for Waste Facilities Management, TA-55 plutonium facility.

4. Safety Basis, Safety Assessment, Hazard Analysis

Readiness Assessments/Audits, both as participant and coordinator, regulatory agency liaisons, strategic planning and implementation. Consultant with engineers and other specialists on 4 major Formality of Operations total-facility reorganizations, including 9 DSA/TSR teams, 6 Readiness Assessment teams, for every category of nuclear facility.

Readiness Review Project Plans, Operational Readiness Review Plans, Audit Meetings and Critiques, NMED environmental assessments, DOE and DNFSB assessments, Management Self-Assessments, both as team participant and lead, strategic planning and implementation, including regulatory agency liaison work.

Project management, strategic planning and coordination for safety and hazards programs, extensive systems/hazards analysis, writing, documentation, and assessments for safety/authorization basis.

Documented Safety Analyses (9 total), Technical Safety Requirements, Surveillances, Facility and Operations Safety Plans, Hazard Control Plans, Emergency Action Plans, Risk Management Assessments, Maintenance Implementation Plans, Engineering Assessments, Corrective Action Tracking Systems.

Configuration Management coordination and Plans, Facility Design Descriptions, As-Builts upgrade programs.

Conduct of Operations and Conduct of Maintenance documentation, procedures, and training.

Documentation/procedures/workshops for resource management initiatives: multiple EISs, environmental remediation, grassland restoration, forest restoration, erosion control, risk management and safety analysis

Facility Operations and Maintenance Facility planning, operations and safety documentation, development and coordination of facility maintenance documents, including Integrated Work Planning software implementation, Activity Authorization, Work Control, USQs, Facility Evaluation and Management Assessments, Freeze Protection, Fire Protection, Storm Water, Confined Space, Access Control, Facility Operations Review Maintenance Procedures.

5. Records Management / Document Control

Management and organization of records, document, and database systems:

Document Control process owner and subject-matter expert; document control/records management/database/software implementation teams--Waste Facilities Management, TA-55 plutonium facility, TA-18 criticality facility.

Database development, design, policy formation, and management: scanning/storage systems, Documentum, Mega, Vision, Oracle, Passport, web-based access, web-based learning/training, user accessibility, forms databases.

Division-wide integrated document and records database and management program: new engineering drawings and records center, data sources, and database--Facilities Division Engineering/Information Management Project.

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