Customer Service Administrative Assistant

DENISE FUENTES

**** *** ******

Los Angeles, CA *0043

Mobile: 323-***-****

*******.******@*****.***

CAREER FOCUS

Dedicated, quality focused professional offering strong qualifications in office administration that requires strong organizational, leadership, and interpersonal skills. Detail-oriented with practical knowledge of business operations, administrative support, office procedures, and problem solving.

EDUCATION

ITT Technical Institute, Torrance, CA, June 2008

Bachelor of Science, Business Administration, 3.5, G.P.A

Related coursework: Human Resource Management, Business Management, Business Ethics, Business Law, Marketing,

Customer Service, Consumer Behavior, Social Psychology and Sales.

SUMMARY OF QUALIFICATIONS

Deliver outstanding results, leading to increase levels of responsibility, and recognition. Combine sound time and resource-management skills to implement strategic administrative and operational initiatives to enhance:

Productivity, quality, client service, and overall bottom line performance

Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds

Ability to manage multiple tasks without compromise of quality or productivity

Organizational skills achieving results that surpass company goals and objectives

Bilingual – Spanish speaking, reading, and writing

Accounts Payable & Accounts Receivable

Statements Billings

Type 60 WPM

WORK EXPERIENCE

Office Manager

Heltzer Development Company, LLC, Los Angeles, CA September 2010 – Present

Having the ability to organize and coordinate the office operations and procedures in order to ensure organizational effectiveness and deficiency.

Manage all general accounting functions, track banking transactions, make deposits, manage petty cash, track all financial records, and reporting

Oversee payroll, including time card approval, calculation of weekly hours, and maintain personnel files

Research account transactions, demonstrating a committed ability to recognize, and resolve discrepancies

Follow through on timely and accurate month-end closings and financial reporting activities

Work closely with in-house CPA

Order and schedule materials from vendors and reassure items get ship on time at the job site

Create any needed data in the form of letters, memorandums, proposals, or reports

Oversee daily and weekly maintenance of office machines. Assure follow through on maintenance agreements or contracts

Administrative Assistant

Southern California Renal Disease Council, Inc., Hollywood, CA June 2006 – June 2010

Having dedication and an open minded to learn new abilities and excel to be an effective employee is rewarding.

Primary person for handling all meeting planning and preparation activities

Assisted in phone reception for executive and administrative departments/ telephone speed dial maintenance

Maintained fax speed dial files, ensured that new, changed/or deleted numbers are entered

Tracked postage usage and replenish postage in meter as needed

Prepared and coordinated mail, faxes, and express packages

Provided support including the composition/ preparation of correspondences, presentations, and reports

Attended project meetings, prepared meeting minutes and action items

Participated on cross-functional teams

Managed office supplies inventory, ordering, and stocking consistent with established usage patterns and special project needs

Used PowerPoint and InDesign applications for preparing presentations, brochures, flyers, and newsletters

Assisted in coordinating Board of Directors, Medical Review Board and other Committee meetings, mailings, elections, and other large organizational projects

Maintained SCRDC, Inc. master forms log, internal telephone directory, Board of Directors, Medical Review Board and Patient Advisory Committee roster files, circulating updates to staff in a timely manner

Performed other activities as assigned by immediate supervisor

Data Coordinator

Within 5 months of hire promoted to provide administrative level support to executive director and office managers. Work effectively with teams to accomplish deadlines and projects.

Maintained constant contact with Kidney Dialysis Units in Southern California

Process and file Medical Evidence and Death Notification forms

Provided daily updates of patient information and locations to HMO’s and Transplant Centers

Prepared and generates reports using databases to produce yearly patient surveys

Assisted staff and/or faculty members in analyzing data for the purposes of planning and conducting research

Office Assistant

US Recovery Services, Inc., Huntington Park, CA March 2005 – May 2006

Managed phone lines and assisted debtors by being helpful and personable.

Handled incoming calls and greeted visitors in professional, friendly manner

Reported drivers payroll to the corporate office weekly

Maintained contact with clients on each account and follow up with any updates

Entered data on daily basis for drivers to recover out in the field

Process condition reports of a recover vehicle and interact with auto actions, dealerships, and/or insurance for delivery

Collected storage fees for all personal and vehicle

Operated office machines such as: typewriter, computer, printer, scanner, fax and copy machines

COMPUTER SKILLS

Microsoft Office

-Excel

-Outlook

-PowerPoint

-Word

QuickBooks Pro Edition 2009

Adobe InDesign CS3

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