Manager Training

Jack W. Noe

*** **** **** *** *** | Antioch, TN *7013

T: 615-***-**** | E: ********@*****.***

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MARKETING PROFESSIONAL & EDUCATIONAL LEADER

Dynamic and results-focused marketing professional with a verifiable record of achievement in creating and improving competencies in organizational productivity through the development and implementation of strategies that foster operating synergies as well as facilitate a lasting positive change. Recognized for the ability to lead in the professional development of diverse individuals and support a team oriented approach. Promote a winning attitude and foster accountability to consistently exceed performance goals and expectations. Design and conduct coaching programs, teambuilding workshops, and focused business training to improve leadership capacities and business results. Oversee business efforts to expand the organization in selected markets.

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Marketing Program Development Productivity and Performance Gains Staff training and Development Branding Integrated Marketing Instructional Design

Adult Education Instructional Design HR Management Business Analyst Recruiting Project Management

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HIGHLIGHTS OF RELEVANT EXPERIENCE

Learning Center Vanderbilt University Medical Center, Nashville, TN 07/97 – 05/11

Organizational Development Consultant

Worked collaboratively with Human Resources/Training team members (Directors, Department Managers, and Section Managers) to deliver world class training and organizational development initiatives. Comfortable leading diverse group matrixes concentrating on initiatives such as quality improvement, employee satisfaction, work equity concerns, discharge process improvement, tracking process drivers, and establishing counter measures as required.

Focused the last 10 years of experience on developing, designing, and delivering comprehensive training and organization development programs aimed primarily at service support personnel at for an organization of 30,000 people.

Designed and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations, diversity issues, employment law, recruiting, and organizational development; program functioned as cornerstone for union avoidance, employee retention, and increased employee morale.

Initiated human-resources reporting system to update field managers, senior managers, and board of directors on progress of human-resources goals in areas such as recruitment, turnover, employee retention, recruitment cost, benefit cost, and cost-savings efforts.

Responsible for Human Resource management and development, organizational development, compliance tracking, training and campus-wide initiatives for a staff in upwards of 26,000 people, 1200 departments as well as four states and three countries.

Directed, developed and implemented recruiting program, including Internet recruiting and developing pre-employment/post-offer background searches that helped to assure fit between candidates and jobs.

Established communication programs to update employees, management, and field offices on company’s new programs and changes.

Manage organizational change, systems theory as it applies to organizational training and consulting.

Provided consulting needs for over a hundred different departments pertaining to the healthcare and scholastic venue. Addresses overall business strategy, corporate culture, and global alignment of employee programs. Provides designs, delivery, and performance improvement solutions to purchasers, providers, and administrators of employee programs.

Developed training formats in relation to career development, diversity, competency development, management training, and operations training. Used storyboarding skills to precisely communicate instructional strategies to graphic designers and content development team members, using MS Word, templates, and the track changes feature as well as E-mail, instant messaging, and teleconferencing.

Designed and developed instructional strategies that meet the needs of adult learners in a university and hospital environment and assessment schemas that measure the student's mastery of course material and evaluate the student’s ability to perform job related tasks.

Applied instructional design theory to E-learning methodology to include learner interactivity, questioning techniques, and course assessments.

Served as resource between departments for sharing curriculum initiatives in the integration of technology and process of changing traditional courses to hybrid and online courses between departments.

Provided business strategy consulting, business development services, and implemented professional services and consulting service practices.

Developed and implemented project management methodology, tools, toolkits, training, and coaching to provide consistent project management company-wide.

Translated business requirements into functional specifications used by cross-functional teams to develop business models and plans for new products and programs.

Successfully implement, maintain and support enterprise wide dashboard projects and programs.

Work closely with medical center stakeholders to identify and maximize opportunities to utilize web-based technologies to improve business processes and support critical business strategies.

Create market plans and decide budgets to achieve business goals through stakeholder, finance and sales department objectives and strategies.

Implemented and helped create an online orientation tracking system that allowed registrations to go paperless as well as tracking all employee compliance.

Developed and delivered support, documentation, and technical training to an audience with varying levels of technical understanding and computer literacy.

Pegasus Productions, Franklin, Tennessee 05/95 – 08/97

Assistant Manager & Creative Design Consultant

Spearheaded the development and implementation of creative marketing and sales plans, resulting in a partnership with thirty different clients and 5000+ customers.

Developed innovative product marketing tactics, revitalize campaigns and manage marketing product promotional materials.

Managed in-house creative design team and vendor resources.

Responsible for planning, design, logistics and attendance of media events and industry trade shows.

Chi-Chi’s Mexican Restaurant, Franklin, Tennessee 04/88 – 05/95

Human Resource Manager & Front of House Manager

Coordinated the smooth operation of the Front of House.

Ensured the safety of patrons, volunteers, and staff through the proper implementation and enforcement of emergency procedures.

Coordinated the staff of 40 to 50 people through hiring, training, evaluation, and delegation of duties as necessary.

Prepared Front of House manager’s reports nightly including house counts and deposits.

Ensured adequate advertising through display unit, brochures, and posters in lobby for events.

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Education

Lakeland College, Sheboygan, WI

Master of Business Administration & Project Management

Lakeland College, Sheboygan, WI

Bachelor of Arts Marketing, Economics, and Finance

Middle Tennessee State University, Murfreesboro, TN

Bachelor of Arts English, Literature, and Magazine Writing/Publishing

Nashville Technical Institute, Nashville, TN

Associate in Media Production

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