Customer Service Manager

**** **. **** **. ***. **** Stockbridge, GA *****

678-***-**** ***************@*****.***

La’Quetta Andrews

objective

To secure a position with a well established organization with a stable environment that will lead to a lasting career.

Summary of Qualifications

I’m a dedicated Assistant Manger with 9 years of experience in operation environment. Consistently improvements to the bottom line and turnaround of underproduction operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, achieve record-high customer satisfaction rankings, security, quality and bank operations policies.

Employment

August 2006- October 2011 Bank of America College Park, Ga

Sr. Operation Specialist

Responsible for the day to day resolution of complex problems and execution of complex transactions for the business unit.

Identified and implemented process improvement opportunities.

Acted as a backup Team Manager and subject expert

Prioritized and distributed daily work to meet deadlines and goals.

Monitored work flow to ensure all transmission deadlines are met

Coached and trained associates on proper procedures to increase productivity in work group and provided guidance and direction to less experienced team members

General administrative experience

September 2003-August 2006

Operations Representative Extractor

Processed and scan checks according to customer specifications

Extracted mail utilizing the Opex machine

Operated automatic payment sorting/extraction equipment and sorted customer correspondence

November 2002- September 2003

Associate Operations Representative

Assembled check copies to remittance detail per customer instructions

Compared assembled work to Batch Reports & Deposit Summary Reports to ensure accuracy.

Education

1996- 2000 Cedar Grove High School Ellenwood, Ga

2010-current Georgia Perimeter College

SKILLS______________________________________________________________

Proficient in Microsoft Office including: Access, Excel, Word, Outlook, PowerPoint, and Typing skills of 45 wpm, Data Entry, Excellent Customer Service Skill

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