Experienced Account Executive
Resume:
JEANETTE DEANE WOOD
Elkridge, MD 21075
**********@***.***
OBJECTIVE:
Dynamic, computer literate professional, pursuing an opportunity to contribute communication and problem solving skills to a team effort in a challenging and fast-paced environment
EDUCATION:
Johns Hopkins University, Columbia Maryland
Presently pursuing a Masters Degree in Marketing
Expected graduation date, December 2009
University of Phoenix, Columbia, Maryland
Bachelor of Science Degree Business Management August 26, 2005
Graduated with a GPA 3.54 in an accelerated program for working adults
RELATED EXPERIENCE:
Marketing: Worked on a student team that researched and analyzed a service in order to provide data for management. Devised concepts to enhance management and increase production.
Research and Evaluation II: Chosen as team leader for a project studying and monitoring investment opportunities to determine which ensured the best return.
Global Business Strategies: Worked with a team strategizing entry into global market that included the political, economic, and financial sectors.
PROFESSIONAL EXPERIENCE:
eInstruction, Inc. Columbia, MD 2008-2009
Product Advisor K-12 & Higher Education Marketing Division
• Qualifying and distributing all incoming leads via web, phone, tradeshows, direct mail, magazines and newsletters for eInstruction
• Ensures that quality standards, brand promise, and the company's vision and mission are reflected in all aspects of the customer’s experience
• Enter leads into CRM system with actionable items for sales team and track lead follow through activities to insure that customer leads are acted upon in a timely manner
• Update new contacts and companies utilizing various input sources that include but are not limited to team members, web sites, trade shows, etc.
• Models leadership and professionalism in the marketing development process
• Strong Microsoft Office, Outlook, Excel, Power Point, Access, Microsoft CRM 4.0 Database, SAS and SPSS applications
• Strong presentation and excellent written and oral communication skills
Schoolwires, Inc. State College, PA 2007- 2008
Client Success Manager K-12 Education Division
• Maintaining customer service and productivity for Schoolwires and its clients
• Creating and executing new marketing ideas to increase sales for Schoolwires
• Conducting online training sessions of new software products & web portals
• Comfortable with cold calling prospective clients
• Ability to travel to work "on-site" at any event required
• Maintains strong work ethics while remotely working at home without any supervision
DSR Computer Technology Specialist, Elkridge, MD 2005-2007
Account Executive K-12/ Higher Education Division
• Developing new relations and business with clients in all sectors
of the computer industry
• Maintaining customer service and productivity for DSR and its clients
• Hosting and conducting trade shows to aid with the development and sales of prospective clients for DSR
• Excellent facilitation, planning and meeting management skills
• Demonstrated success influencing others and establishing credibility with senior leaders
• Strong working knowledge of Microsoft Office applications
• Strong presentation and excellent oral and written communication skills
• Strong experience in marketing and/or proposal writing/RFP preparation for company
Howard County Auditor’s Office, Ellicott City, MD 2003- 2005
Administrative Support Tech II
• Overseeing various payments and purchase claims
• Updating reports to the Council Web Page
• Financial Notebooks
• Payroll/Time Balance Report
Howard County Department of Finance, Ellicott City, MD 2001-2003
Administrative Support Tech III
• Managed vendors with letters M thru Z in accounts payables and receivables
• Ensured adequate distribution of Section 8 payments to recipients
• Collaborated with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients
• Performed data entry into the financial system of new vendors
Howard County Department of Finance, Ellicott City, MD 2000-2001
Administrative Support Tech II
• Provided quality customer service in Water & Sewer Division
• Maintained and completed numerous projects in the Water & Sewer Division
• Performed data entry into the financial system for new customers
• Maintained customer service to all customers via phone, and onsite
Dan Howard Maternity Store, Greenbelt, MD 1992-1993
Retail Store Manager
• Successfully met weekly sales quotas
• Provided quality customer service to customers
• Implemented store procedures, policies to new employees
• Hired, trained and supervised six employees
• Managed store inventory and budget
• Implemented store layouts and tastefully displayed merchandise
• Provided positive and creative selling strategies to employees
Susie’s Casuals, Columbia, MD 1990-1992
Assistant Store Manager
• Consistently exceeded weekly sales quotas
• Provided quality customer service to customers
• Co-managed store inventory and budget
• Strategically worked with manager in the hiring and training of new employees
• Implemented store layouts and tastefully displayed merchandise
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