Bilingual Human Resources Assistant

CRISTINA VARGAS

*** ***** ***** ******

Lakewood, CO 80226

**************@**********.***

720-***-****

Bi-Lingual Communications Specialist

________________________________________________________________________

A self-motivated, high energy, and results oriented individual seeking to contribute to your organization's success through the use of excellent Customer Service, Bi-Lingual Spanish, and Computer skills. Recognized for outstanding customer service skills and administrative skills while enhancing organizational growth.

SKILLS

Customer Service, Professionalism, Excellent Typing and Data Entry skills, Fluent Spanish speaking skills, Recruitment skills, Interviewing skills, Microsoft Office, Language Translation, Language Interpretation, Business Ownership, Advertising, Project Management, Interpersonal skills, Highly Motivated, Organized, Detail-oriented, Research capacity, Scheduling, Problem Solving, Time Management, Creativity, Leadership Expertise, Investigative Capacity, Multitasking.

PROFESSIONAL EXPERIENCE

Independent Business Owner Ameriplan USA 2004-2007

Discount fee-for-services program

· Marketing health care program through company literature to local businesses.

· Generating leads through client referrals.

· Developing own Spanish language advertising materials.

· Placing informational booths in key market areas in Spanish speaking communities.

· Communicating via telephone with customers and prospects in professional manner.

· Applying suggestive selling techniques to drive membership process forward.

ACHIEVEMENTS: Provided access to affordable medical care. Extended client list through word of mouth advertising and built trusting relationships with clients.

Bi-Lingual Customer Care Representative Moneygram International

Lakewood, CO 2003-2006

Company is world-wide leader in financial money transfers

· Interacting with a wide variety of personalities while delivering exceptional customer service.

· Facilitating money transfers between independent agents and customers.

· Initiating investigations into fraudulent transactions.

· Working diligently with internal departments to resolve complaints, and discrepancies in fast-paced call center environment.

ACHIEVEMENTS: Processed $75,000+ in transactions on a daily basis. Commended for excellence in customer service. Applied aggressive preventative methods in regards to fraudulent transactions.

EDUCATION

Business Administration

Red Rocks Community College Golden, CO

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