Customer Service Assistant
Resume:
RABIA MALIK
**** ***** *** ***** ******* Park, IL 60133
*********@*****.***
Qualification Profile
Skilled and personable Office Assistant with 5 years' experience providing consistent, approachable customer service and full range of general office support.
Administration: provide exceptional administrative support to peers. Success streamlining office processes to increase efficiency and improve service. Track financial data and accurately process customer payments. Outstanding communication skills: continuously project a highly polished professional image.
Customer Service: Serve as initial point of contact for customers, vendors and partners. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail and telephone.
Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint Outlook) and QuickBooks accounting software, Capable of managing complex multilane telephone systems and typing 65 words per minute with superior accuracy.
Key Strengths: Excel at developing strong relationships with staff, and clients; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.
Professional Experience
Access Dental Center 2008 to Present
Office Assistant
Serve as first point of contact, fielding and routing telephone calls, greeting patients, and responding to their inquiries. Provide company in person as well as via e-mail and telephone. Perform wide-ranging office functions such as updating and managing schedules, composing correspondence and maintaining proprietary database.
Assisted in implementing new multilane, malfunction Lucent Telephone and voicemail systems.
Commended for initiating new procedures that improved office efficiency.
Began as temporary Receptionist; promoted to permanent position within one month for outstanding ability to quickly adapt to evolving customer and business needs.
Lake Street Dental 2006 to 2008
Front Desk
Interfaced with patients to assess immediate needs and schedule appointments. Collected financial and insurance data to ensure full and proper payment. Accurately organized and maintained filling system for managing patient information. Prepared confidential files for physicians and dental assistants.
Repeatedly recognized for calmly and efficiently executing multiple, competing tasks within dynamic, service-focused environment.
Professional Certification
Dental Assistant Certificate, Illinois School Of Health Careers
Coronal polishing Certificate, Illinois Dental Institute
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