Customer Service Engineer

Derek Li

***** ****** *******

Fremont, CA *****

********@*****.***

510-***-****

Objective:

Looking for a challenging and talented role of a IT in a company

Skills:

• Install complex software and hardware.

• LAN, WAN, VAN connections

• Maintain and repair the Network.

• MS servers: AD, DNS,WINS, DHCP, File server, FTP, VPN, RIS

• MS exchange 2007, Microsoft SharePoint 2007, office suite 2007, Ghostl, VMware,

• OS: Dos, Windows3.1, 95, 98, 2000, XP, Vista, Win 7, Red Hat Linux

Education:

• UC Davis, California

Bachelor of Art in Economic

• NorthWestern Technical college

Network admin technical courses

• Certified in MCSE, CAN, A+ and DCSE

Experience:

IT specialist

Asus Computer International in Fremont, California

2008 – present

• Installed software, patching, upgrading and maintenance of operating system

• Installed hardware, upgrade and maintenance of server components

• Installed complex hardware and software and upgrades to ensure workstation performed well.

• Assisted senior admin backup and disaster recovery

• Manage user account and group policy

• Manage exchange accounts, usage and performance

• Provide resolution of hardware, software, and system issue

• Provide end user training section

• Assist supervisor project: relocate 300 workstation, 25+servers into new office

Win7 on-site engineer

Microsoft On site project in Redmond, Washington

2009(6 months)

• Debug Asus system compatability with win7

• Repro bug for engineer

• Track, update and resolve weekly bugs

• Testing various system on win7 build

• Provide win7 training

Dell Field Technician

Bantech in Hayward, California

2007-2008

• Schedule appointment

• Travel different location for hardware replacement

• Troubleshoot base on Dell and window issue

• Ensure customer receive excellent customer service

Desktop Technician

PC network center in Davis, California

2002-2006

• Setup brand new office of 50 desktop

• Support hardware and software installation and performance

• Replace image to clients machines

• Setup Ghost server

• Install various accessories: MS office, antivirus and updates

Interest:

Electronic, golf, running, biking, basketball, movies and music.

Contact this candidate