Project Manager Management

Malinda L. Barry

**** ********** ***, ********, ** 30066

770-***-**** (home) or 770-***-**** (mobile)

************@*******.***

Synopsis:

- 10+ years of IT Project Management experience with web, client/server, and custom dev projects

- PMP Certification

- Managed conversion and migration, enhancement, and from-scratch projects from requirements through close out phase

- Responsible for project plans, scope, design, budgets & costs, reporting, deliverables while meeting quality, schedule, business, and cost objectives

- Proficient managing projects utilizing SDLC, Clarity, PMBOK, Changepoint, Primavera, waterfall and SEI-CMMI methodologies

- Successfully led Internet and Intranet technologies, specifically portal and content management solutions as well as integration system and data migrations

- Managed in-house and off-shore teams of 50+

- Experienced in content management and development including JAVA, .Net, XML, Oracle

- Adept with MS Project, MS Office, MS PowerPoint

- Project liaison between IT partners, client organizations, functional groups within the region, vendors and IT leadership providing communication and status regarding the progress of the project

- Release Management Process Owner

- Excellent experience in the areas of web application development, database and systems design

- MBA

SENIOR PROJECT MANAGER

Poised to contribute unique blend of project management, business analysis and exemplary customer support skills, along with commitment to excellence, to your firm’s value by ensuring that projects support strategic mission and objectives within scope, budget, and schedule. Provide strong background in solutions implementation and customer service, with a unique drive for excellence and success. Contribute to your firm in a Project Management capacity with an on-going objective to create and efficient and enjoyable team environment. Expand business and support capabilities via new product development and continuous improvement. Motivated achiever with over 15 years of significant experience in project management and business analysis, focused on Web-based and client/server-based applications, custom development projects. I am proficient managing projects utilizing SDLC, Clarity, PMBOK, Changepoint, Primavera, waterfall and SEI-CMMI methodologies.

PROFESSIONAL PROFILE

• Results-driven project-management professional with MBA-level education, project management certification and proven track record in increasing productivity, quality and customer satisfaction.

• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.

• Decisive, energetic, focused team leader/player who leads high performance teams through implementing change and improvements.

• Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating for the last nine years, and has garnered numerous awards.

• Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, business staff, and technical/engineering teams; adept at delivering presentations and demos.

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER, COGNIZANT TECHNOLOGY SOLUTIONS, INC, 2009-Present at AT&T 2009 - Present

• Assess, plan for, and manage project risks, issues, jeopardy, escalations and problem resolutions for telecommunications Project Management Organization Support Tower related projects.

• Manage project scope, project budgeting and cost reporting, and ensure completion of projects while meeting quality, schedule and cost objectives using the organization's standard processes. Utilized Clarity, MS Project and Primavera 6.0.

• Project liaison between IT partners, client organizations, functional groups within the region, vendors and IT leadership providing communication and status regarding the progress of the project

• Assist in supplier management of existing vendors

• Direct Associate Project Managers to provide support with project communications and tracking project progress

• Release manager responsible for coordinating design, building and configuring of releases. Ensure release acceptance and rollout planning. Coordinate distribution and installation of releases. Ensure the system will meet quality expectations, application integrity and reduces production operational issues at the outset of production. Ensured adequate testing has been performed prior to submitting a release package to Change Management for approval to go to production.

SENIOR PROJECT MANAGER, VERIZON WIRELESS /GTE, 2000-2009

• Utilized full-life cycle development methodologies to manage software integration projects that achieved results in half the allocated time and under budget. Led teams of 50+ through full-phase development of POS, enterprise middleware, online web, work flow management, corporate profile, and contract management systems from planning to on-site implementation and support; administered budgets up to $500M.

• Managed SDLC of web-based projects including migration of billing systems, development of new billing system, and development of point of sale systems from requirements to close out phase. Excellent experience in the areas of web application development, database and systems design.

• Excellent experience of Internet and Intranet technologies, specifically portal and content management solutions as well as integration system and data migrations. Experienced in content management and development utilizing HTML, COBOL, JAVA, *.net, XML.

• Manage IT and web development teams in tactically managing and coordinating the development of the e-Commerce and ERP solutions based on clear milestones.

• Interfaced with business and technical teams to gather business requirements and develop specifications.

• Established training procedures and best practices for data/reports mapping, data cleanup, functional gap analysis, testing, and project communication for internal and client-side operations.

• Oversaw project/change planning and execution for post-acquisition transition of GTE into Verizon Wireless such as system integration, end-user training, and development of new work flow management system.

• Responsible for trend investigation, long-range forecasting/planning, program acquisition, marketing, and consumer relations; developed project proposals and work-plans, and conducted feasibility studies and cost/benefit analyses.

• Managed pilot study of workflow management system for customer service client and compiled results for statistical analysis.

• Managed conversion and migration projects for billing systems, networks and point of sale systems utilizing Oracle, MS Access, SQL.

• Developed and implemented marketing tactics and best practices, led training for 50+ employees, and overhauled inefficient processes.

• Produced up to $3M for Verizon Wireless by spearheading ongoing enhancement for GM/OnStar.

• Solution Builder enriching the bottom-line by developing strategies and systems to minimize losses boosts efficiency, drive revenue growth, and land new opportunities in stride with corporate direction and dynamic conditions.

• Averted $12.5M in sales losses per year by heading design, development, and launch of contract management system and profile database to track large corporate accounts and renewals for higher client retention.

• Sparked $10M revenue growth through creation of POS software, expanding capabilities with new remote sales management and small-/mid-size customer support features after M&A activity.

• Centralized eight applications to reduce billing standards in 15 months vs. 3-5 year standard; converted 7 regional headquarters, 50+ locations, and 2.8 million customers, achieving Chairman’s Gold-Level Team Award and recognition as corporate benchmark.

• Developed the business cases with emphasis on NPV, IRR and ROI.

• Work with Change Manager authorizes and documents all changes in the IT Infrastructure and its components (Configuration Items), in order to maintain a minimum amount of interruptive effects upon the running operation. As PM planned and communicated the sequence of the individual stages in order to recognize any overlaps as early as possible. In the case of further-reaching changes involved the Change Advisory Board CAB).

• Responsible for monthly release implementation of changes to the IT Infrastructure, so that these are carried out effectively, safely, and verifiably. As the scheduled release manager planned, monitored the implementation of respective rollouts or roll-ins with Change management.

• Facilitated as a liaison between varying business units to guarantee smooth and timely delivery of software products or updates. Responsible as the Gatekeeper to production systems/applications and responsible for their implementations.

• Identified, created and/or implement processes or products to efficiently manage the release of code. Helped troubleshoot problems with an application (although not typically at a code level). Coordinated disparate source trees, projects, teams and components.

PROJECT MANAGER/CONSULTANT, DATA DIMENSIONS, INC., 1998-2000

• Directed 10-person team in efforts spanning Ireland, India, and the U.S. to identify and correct Y2K non-conformance issues for major clients, CNN, Nfront, and CSX; formulated test scripts for regression testing.

• Spearheaded cross-functional, multi-level team focused on improving company-wide internal communication, resulting in executive leadership implementing team’s recommendations.

• Determined business objectives/quality standards; created SQL vendor letter tracking database for communication projects.

• Assessed standards and change control environments and provided project analysis for web-based programs and tools.

• Represented business and IT units as single point of contact of interests regarding the release being requested. Assembled submission package for a release and ensured the requirements for a release have been provided and documented. Responded to issues regarding coordination of scheduled and non-scheduled releases as necessary along with verification the success of release implementation.

PROJECT MANAGER/SOFTWARE SUPPORT ANALYST, AUTOMATED DATA PROCESSING (ADP), 1996-1998

• Headed application software and payroll/time-keeping system development, negotiating contracts between vendors and customers for hardware/software purchases and upgrades.

• Oversaw product processes, including testing and configuration, prior to customer release and provided post-implementation troubleshooting solutions.

• Managed call center / desktop support team of 20 for 24x7 support applications/time-keeping systems for hospitals and hospitality management locations.

• Ensure executive support of the Release Management process, coordinate the various functions and work activities at all levels of the process, provide the authority or ability to promote releases, as required, and manage the process end-to-end so as to ensure optimal overall performance.

• Communicate the organization vision and the process’s strategic goals to business units and IT organizations. Identify and assimilate similar and/or overlapping activities/initiatives within IT.

• Co-ordinate inter-process releases with other process owners. Provide process ownership through design, implementation and continuous improvement activities in the process life cycle.

• Work with all functions within the IT community to ensure processes are executed as designed and measured accurately and completely. Publicize activities and build commitment and consensus around Release Management activities

• Facilitate resolution of interface problems with other process owners and communicate with and manage the expectations of customers.

GENERAL MANAGER, APPLIED COMPUTER SERVICES, INC., 1995-1996

• Led sales, service, and internal/external customer support for network management and consulting services for base of 12 companies, controlling $20M in P&L accountability and managing team of ~50 personnel.

• Implemented programs for virus detection/removal, data recovery, hard drive expansion, and software setup.

• Established marketing strategies; wrote business plans, defined solutions in coordination with clients, projected costs, quoted pricing, and assembled/oversaw staff; developed databases for purchase orders, schedules, inventory, and cataloging,

PROJECT MANAGER, BONAR ENGINEERING INC., 1994-1995

• Engaged to roll out new software and maintain hardware, driving delivery in stride with company standards.

• Created safety and compliance standards to supplement OSHA guidelines and inform clients of corrective action solutions in case of singular accidents or disaster recovery needs; designed document-tracking database for CAD team.

EDUCATION AND TRAINING

MBA, Kennedy Western

BS-Business Administration Technology, Columbia College of Missouri

AS-Computer Science, Commonwealth College

Certified Web Designer (2000) Program, Oglethorpe University

Certified Project Manager - GTE (2000) • Member of PMI (Project Management Institute)

Certified Microsoft Office (Word, Excel, PowerPoint, Access) – GTE (2000)

Harvard Business Online Training (2006 – 2008)

Microsoft Training, Visio, MS Project, IE - GTE (2000-2006)

Project Management for Software Development, Learning Tree (2006)

Identifying & Confirming User Requirements, Learning Tree (2004)

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