Service Manager

Stephen Burk

*** * ***** ****** · Hurst, TX ***53 · Cellphone 817-***-**** · *******@***.***

Summary of Qualifications

Over 12 years of professional experience serving the public. Have the ability to carry out programs and projects under established policies and command the respect of staff. Problem solving, leadership, and communication skills are some of the qualities developed from my experience as an administrator, a supervisor, a teacher, and a customer relations representative. Skills include:

Management

Sales

Quality ControlTeam Building

Budget Forecasting

Technical SupportRegulatory/Safety Compliance

Training

Staff Recruitment & Placement

Relevent accomplishments

Customer Service

Raised profitability through building client base as well as cost controls on supplies, outside service companies and vendors

Built repeat business and customer loyalty by:

o Ensuring highest quality of service and repair status

o Educating and problem-solving with customers on technical issues and parts/vehicle operations

o Perseverance in solving and avoiding customer problems by anticipating their needs and exceeding their expectations

o Effectively meeting with and communicating with people of varying levels of education and background

o Instituted a program that allowed for more efficient, streamlined service

Team Building

Promoted an above-average level of expertise among technical staff

o Maintained a high standard of up-to-date training for all current and new staff

o Identified and corrected deficiencies in procedures and products

o Created and directed an “in-house” training and review program to develop effective and efficient procedures, implement new skills and remedy any existing issues

· Cultivated an extraordinary level of technician loyalty

· Fostered teamwork that motivated employees to achieve their highest potential

Management

Responsible for creation and maintenance of job descriptions as well as postings, recruiting, screening, testing, interviewing and conducting background/credit checks for all open positions

Reviewed, completed and maintained all appropriate paperwork with new and terminating employees in accordance with organizational policies and state/federal laws

Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws

· Preparation of monthly payroll and Accounts Payable

· Effectively supervised the security of extremely sensitive military documents and equipment

· Proven ability to use sound judgment and make difficult decisions in stressful situations

…continued…

Stephen Burk

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Employment History

Service Manager · Heavy Duty Shop Peterbilt, Irving, TX

Shop Manager · Medium Duty Shop, Dallas, TX

Supervisor EMT-B Medic · United States Air Force, Colorado Springs, CO

Store Manager · Sears, Plano, TX

Body Shop Technician · Peterbilt, Dallas, TX

Education & Specialized Training

BSBA – Human Resource Management · Columbia Southern University, AL

(Still enrolled – completion date 05/10)

Seminars and Workshops include

Effective Time Management · Top Notch Sales & Service · Teambuilding for Success · Keys to Successfully Coaching Staff · Conflict Resolution · Diversity Training · Harassment Prevention Training

References Available Upon Request

Contact this candidate