Customer Service Assistant

THOMAS L. VIGUE

*** **** ****** • Bristol, CT ***10 • 860-***-**** • ******.*****@*****.***

PROFESSIONAL SUMMARY

Career legal professional with a diverse background in disability advocacy, the insurance industry and office administration is seeking a part-time position to supplement post-retirement income. Demonstrated strong field experience and increased responsibility in the area of law. Recognized by management and co-workers alike as an essential team member whose dedication and diligence produce the best possible result.Superior communication and excellent client contact skills are supported by organizational skills and analytical problem solving that is second-to-none.

CORE SKILLS AND ACCOMPLISHMENTS

Trial experience before Supreme Courts, State Board of Labor Relations and Workers’ Compensation Commission

Insurance claims including investigation, liability/damage assessment, settlement negotiation

Navigation of application process for government programs such as Social Security benefits, subsidized housing, health coverage, veteran’s benefits and rehabilitation services

Efficient, informative and personable provision of customer service in widely used public sector location

Extensive knowledge of judicial system, legal cases and tasks of general practice of law

PROFESSIONAL EXPERIENCE

Easter Seals Capital Region and Eastern CT (SCSEP) General Administrative Assist East Hartford, CT

Performed routine administrative support functions

Veteran Affairs Medical Center Office Assistant Newington, CT

Assisted patients in the eye clinic

Middlesex Judicial District Assistant Clerk Middletown, CT

Assisted members of the public at the counter and over the telephone with foreclosure, eviction, collection,

child support, divorce and custody cases

Clerked courtroom hearings and trials, also performed other legal and clerical tasks as assigned

Disability Advocacy Counselor Consultant Bristol, CT

Assisted Veterans with disabilities obtain rehabilitation services, Social Security benefits, subsidized housing,

Medicare and Medicaid health coverage

National Association of Government Employees/

International Brotherhood of Police Officers Staff Attorney Rocky Hill, CT

Tried cases before the State Board of Mediation and Arbitration, State Board of Labor Relations,

Worker’s Compensation Commission, and Superior Courts

Law Office of Richard W. Wood Law Associate Southington, CT

Engaged in the general practice of law; emphasis on civil litigation

Represented clients in court or before government agencies

Aetna Life & Casualty/The Hartford Insurance Group Claims Representative Hartford, CT

Investigated accidents to determine fault, negotiated settlements with claimants or with their legal counsel

Assigned value to each claim based upon an assessment of liability and damages

EDUCATION

University of Connecticut/School of Law Juris Doctorate Degree Hartford, CT

University of Connecticut Bachelor of Arts Degree Storrs, CT

MILITARY CAREER

Massachusetts Air National Guard Communications Specialist Westfield, MA

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