Sales Manager

Ken Jochim 775-***-**** (home)

**** ******** ***** 775-***-**** (cell)

Carson City, NV 89703 *********@*********.***

Special Skills and Qualifications

· Over 25 years knowledge and experience in Automotive Sales and Customer Service

· Ability to coordinate multiple priorities and handle multiple deadlines, crises, and changes in priorities and direction

· Ability to communicate and motivate employees

· Ability to bring departments together towards common goal

· Skilled in Word, Excel, and Adobe Photoshop

· Detail oriented, strategic, quick learner, positive attitude, team player

Professional Experience:

Michael Hohl Automotive 1984 – 2010

General Manager, Michael Hohl RV April 2009 – January 2010

· From April 2009 to January 2010, I was able to take a store with old, stagnant inventory (69 new units in stock and only 8 were current model year (2009)) and turn it around to a store with 46 new units in stock, of which 36 were current model year (2010)

· Transformed used inventory from 80% over-aged (200 days and older) to less than 10% over-aged

· Drastically improved employee morale in all departments (sales, service, parts) by encouraging open and honest communication

· Created a clear vision of direction I wanted to take the RV store

· Managed company website to maintain online RV inventory

· Ordered all new units

· Introduced new product lines to dealership

· Purchased used RV from individuals and auctions

· Responsible for all aspects of scheduling and planning RV shows

· Coordinated service work on new and used units

· Created a positive work environment that generated strong employee respect and loyalty

General Manager, Michael Hohl Chevrolet October 2008 – March 2009

· Insured smooth operation of all departments including new and used sales, service, and parts department

· Improved customer satisfaction scores

· Oversaw inventory of new and used vehicles

· Eliminated over-aged inventory to maximize profit in the used vehicle department

· Monitored all receivables

· Approved all payables

· Due to market conditions, Michael Hohl merged the Chevrolet store with the GM store at the end of March 2009

Controller, Michael Hohl Automotive 2000 – October 2008

· Responsible for generating monthly financial statements for seven dealerships

· Monitored daily operations of corporate accounting office which includes accounts receivables, accounts payables, payroll, and bank balances

· Manage a staff of ten employees in the accounting department

· Played a major roll in developing employee policies and procedure manual

· Developed a corporate progressive discipline policy

· Deliver annual staff evaluations to include goal setting and individual development plans

· Helped develop operational procedures for sales, service, and parts department

· Organize and lead management meetings for all corporate dealerships

· Instrumental in negotiating yearly renewals of garage insurance and health insurance policies

· Played an integral part in implementing new computer system for seven separate corporations; coordinated installation of and employee training for new system hardware and software

General Manager, Michael Hohl Motor Company 1984 – 2000

· Opened and staffed brand new dealership

· Responsible for hiring and terminating staff

· Managed a staff of 50 employees

· Arbitrated employee concerns and complaints

· Established training program for sales staff to include sales techniques, customer relations, and product knowledge

· Created a positive work environment that generated strong employee respect and loyalty

· Led weekly motivational sales meetings

· Established monthly sales goals and incentive plan to support overall dealership profitability goals

· Responsible for customer satisfaction and customer relations

· Developed advertising strategies and budgets

· Managed inventory to meet market demands and dealership stocking levels

· Coordinated community involvement activities

· Worked to expand employee benefit program

· Attended annual industry conventions to keep informed of industry trends

Awards

· General Motors Business Accounting Managers Performance Excellence Award for seven consecutive years

· GMC Truck Sales Master Professional Member Award for 12 consecutive years

Philanthropy

· Boys and Girls Club Mentor, Salvation Army Toys for Tots, Advocates to End Domestic Violence, Carson High School Career Day

Education

1984 – Present Ongoing educational seminars pertaining to management skills, accounting, employee relations, and retirement benefits

2002-2003 WNCC – Business Accounting 101 & 102

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