Customer Service Representative

Marifi Lorelei L. Gutierrez

Nationality : Filipino

Mobile: +971**-*******

Email: ***************@*****.***

Visa Status : Employment Visa

P.O Box 325

DUBAI U.A.E.

Objectives:

Seeking a challenging and responsible position in dynamic organization with stimulating environment that can utilize my education and experience. Looking for an opportunity where I can attest my abilities and skills

Qualifications: Knowledge of window’s 95/98/2000, Sap Systems, MS Office, (Word, Excel,) good in computer and communication skills, Highly experienced in Accounts, Administration, and Secretarial job.

Current Post

Customer Service Representative

Betterlife LLC (Distributor of Siemens Appliances)

Ras Al Khor, Dubai U.A.E.

November 27,2008 to the present

DUTIES AND REPONSIBILITIES:

• Answering phone inquiries and complain of the customer

• Preparing Service request needed by the customer

• Follow up Service complain of the customer to the technician

• Preparing Invoices and Service Call Complaint

• Filling Documents for references

• Receiving Incoming and Outgoing Email

Document Controller/Customer Representative

Infofort LLC

Al Quoz , Dubai U.A.E.

November 22, 2007 to October 25,2008

DUTIES AND RESPONSIBILITIES:

• Registering of internal and external documents.

• Maintenance of controlled documents register.

• Managed the document internal and external.

• Ensuring that drawing transmittal are acknowledged in case there is dispute on whether

the drawing were transmitted.

• Archiving data for historical purposes.

• Excellent communication and interpersonal skills

• Answering phone inquiries

• Receiving and Transmiting Fax

• Receiving Incoming and Outgoing Mail

• Making quotations and all the correspondence with the clients

• Preparations & Dispatch of Invoices

• Make Monthly Inventory Reports

• Handling Petty Cash

• In charge of documentation

• Preparing retrieval files and drawing plans.

• Searching intra files and encode data entry

Receptionist/Secretary

Sherwin Williams Saudi Arabia Ltd.

Jebel Ali Freezone Dubai UAE

July 18,2007 - November 10, 2007

DUTIES AND RESPONSIBILITIES:

• Answering Phone calls coming from clients inquiring and request

Paints sample

• Preparing LPO,INVOICES of paints

• Preparing quotations and correspondence letters from subcontractors

and main contractor.

• Sending company location map and gate pass.

• Preparing submittal and company profile

Previous Experiences

Secretary/ Document Controller

Astro-Chem Construction and Trading Inc.

November 5, 1998 - March 5, 2001

DUTIES AND RESPONSIBILITIES:

• Preparing minutes on the meeting and business letter.

• Reminds appointment of the officer and taking notes on what transpire in meeting.

• Preparing financial statements and monitoring of daily cash flow

• preparing payroll of company employees

• receiving and managing telephone calls

• Maintaining files record

• Maintenance of the Document Register and reporting of document status consistent

With project or Divisional requirements.

• Prepares construction specification cost and materials estimates

• Ensure that all Documentation is controlled in respect company procedures

• Handles the distribution of deliverable according to document distributions.

• Make sure that site documents are recorded and updated

Education

COLLEGE: PMI

DEGREE: BSCA – Custom Administration

Under Graduate: 1987

SECONDARY: FAR EASTERN UNIVERSITY

March 1986

Personal reference shall be given upon request:

I hereby certify that all information and data I have given above are true and correct.

Marifi Lorelei L. Gutierrez

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