Quality Assurance

GEOFFREY R. SOMMERVILLE

PO Box ***

Council Bluffs, Iowa 51502-0975 Mobile 402-***-****

l2tl90@r.postjobfree.com

An accomplished visionary leader of Quality Assurance, Lean – 6 Sigma initiatives, training / mentoring, improving & standardizing QA system across multiple international locations, increasing communications, supplier performance development & improvement - while reducing wastes, costs and increasing net profit.

ACCOMPLISHMENTS

• Directed 250+ Lean – 6 Sigma employee teams & team members, management, engineering & technical, at 13 global facility locations in cost reduction and waste elimination.

• Developed and implemented 8 corporate wide complete ISO 9001, TL 9000 & TS 16949 quality management systems with minimal audit discrepancies.

• Provided training and mentoring to 800+ employees in problem solving, QA systems, lean-sigma improvements, and interdepartmental communications.

• Value Stream Mapped & Streamlined top 20 key or critical supplier's delivery & quality processes - resulting in an 11% reduction of in-house inventory levels without impacting customer service or delivery times.

• Implemented supplier selection & improvement, qualification, survey, audit & rating initiatives.

• Led a team of managers in reducing $50MM costs of poor quality in 12 months.

• Experienced developing and implementing product qualification and reliability testing.

• Developed employee performance teams at each local facility focused on improving customer satisfaction of key products by purging defects from their processes utilizing Root Cause Analysis, this resulted in a defect reduction from 14% to less than 1%.

• Established and directed Internal Audit Teams, coordinated 3rd party audits ISO 9001, TL9000 & TS-16949 certification standards and facilitated customer audits never failing to obtain accreditation, certification or recertification.

• Increased productivity across all QA departments by increasing training efforts continuous improvement & failure analysis.

• Develop disaster business continuity strategies and disaster plans.

• Increased net profits $35K - met bi-monthly with key customers to identify customer driven continuous improvement needs and opportunities and to launch successful projects that addressed those needs.

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PROFESSIONAL EXPERIENCE

2007 - Present DIRECTOR OF QUALITY / OPERATIONS DIRECTOR - Sommerville Resources Inc.

Council Bluffs, Iowa - a builder and remodeler of retail stores across the USA. Direct & manage quality systems and operations for construction building & remodeling of retail stores.

• Established construction Quality Assurance Standards.

• Minimal discrepancies in finished products.

• Managed & directed multiple projects simultaneously.

2004 – 2007 DIRECTOR OF QUALITY Telmar Network Technology Council Bluffs, Iowa - a $300MM telecommunications hardware and software design & development, provider across the globe. Responsible for directing, administering, sustaining the quality management system in accordance with the Quest Forum's TL 9000 Quality Management System Standard at five domestic locations and 3 international facilities. Developed and guided the 4 internal auditing teams in the performance of the internal audits. Coordinated the 3rd party customer and registration audits for all certified facilities. Responsible for the system documentation which included the policy, procedure and work processes for the entire organization.

Selected Accomplishments

• Developed and implemented the quality improvement plans in accordance with the mission and strategic goals of the organization.

• Managed and implemented key success indicator 'Scorecard' - policies and procedures for the identification, collection, and analysis of performance measurement data.

• Directed the leadership, staff and business managers in the annual quality business plan, and followed-up on the respective responsibilities in carrying out the quality improvement plan.

• Lead, facilitated, and advised internal quality teams.

• Summarized and trend charted the performance data, identifies opportunities for improvement, and presents findings to the Senior Executive Committee members.

• Analyzes customer survey data to identify opportunities for improvement and presents findings to appropriate departments.

• Actively participated on, or facilitates committees such as: Environmental Compliance, Material Quality Improvement, Utilization Management and Risk Management.

2002 – 2003 MANAGER CONTINUOUS IMPROVEMENT Griffin Wheel Company Keokuk, Iowa - a $2.5 B provider of railroads wheels. Defined, developed, implemented, and led the transformation to a Lean Business System. Created and coordinated the transformation plan for the redesign of work processes, guided & directed the successful roll out to the entire organization. Taught, coached and mentored management and front line personnel in the Lean Business System Principles based on the Toyota Production System, (TPS). TPS Principles included: Value Stream Mapping, 5's, Visual Factory, Quick Changeover, Waste Elimination, Layout, Video Analysis, Standard Operations, Total Productive Maintenance and Standardization.

Selected Accomplishments

- Conducted 3 day Introduction to Lean Learning Sessions with entire facility Management and Union Shop Production staff of 250+ individuals.

- Successfully created an employee participation agreement with the union committee.

- Completed Lean Learning Session with over 500+ employees at 4 other facilities including 1 location outside of the US.

- Presented 1st streamlined process to senior leadership 90 days after completing training - resulted in $50k savings.

- Other value mapped improvement projects resulted in net profit savings of over $35 MM.

1996 – 2002 President G.S.Q.C. Quality Consultants, Inc. Council Bluffs, Iowa - a quality consultant & business process specialist firm. Successfully directed and guided an independent resourceful quality, business and environmental management systems consulting firm that specializes in solving problems and resolving issues for a diverse group of small to mid sized organizations, to help them to become more efficient and profitable.

Selected Accomplishments

- Interventions achieved profitable returns in the range of $10 to $15 for each dollar spent in cost avoidances, cost savings, increase sales and effective team building activities.

- Successfully designed quality systems by team building and communication of system benefits and goals in many organizations and industries involved in manufacturing and transactional services using quality standards such as the ISO 9001, Quest forum's TL 9000 & the auto industries QS 9000 & TS-16949 Certification standards.

- Conducted training in quality methods to provide participants with the necessary skills to identify, improve and address work process issues.

- Developed and presented Lean - Sigma training and mentoring programs.

- Exploited strengths and focused areas needing improvement actively reduced costs.

1998 – 1999 Asst Vice President Quality Systems [CONTRACTED POSITION] Harmon Industries, Inc. Blue Springs, Missouri – a $350 MM Manufacturer, design & developer of Electronic Train Signaling Equipment - Hardware & Software. Responsible for the leadership and management of the ISO 9001 Quality System and strategic direction of the corporate and international quality activities including design and manufacturing product quality, commercial quality and continuous improvement in a precision based electronics corporation. Collaborated with the Senior Leadership created and established the corporate quality vision & mission for the entire corporation.

Selected Accomplishments

- Established and guided the training, selection and use of ‘6 Sigma Black Belts’ for quality improvement initiatives.

- Oversaw quality testing & debugging of complex train signaling safety control software applications.

- Developed the quality mission, goals and objectives that were linked to the key business objectives and corporate quality levels.

- Focused the corporate quality goals and objectives based on customer feedback, needs and expectations.

- Established Balanced Scorecard and measures for customer satisfaction expectations, common quality metrics and standards within the corporation for quality projects.

1988 -1996 Director Quality Union Pacific Railroad Omaha, Nebraska - a rail logistics transportation company Officer responsible for the management of Quality Assurance programs within the Supply Department for Union Pacific Railroad.

Selected Accomplishments

- Coordinated teams to obtain and use bench marking information and data.

- Identified, assessed, evaluated, and certified quality systems of over 243 key or critical suppliers who’s supplied products amounted to over $3.5 billion.

- Achieved record supplier improvements in quality through on site audits, assessments and measuring systems - savings of over $4 MM.

- Directed the Supplier Quality Assurance program including certification of internal warehouses and suppliers, external suppliers and developing strategic alliances.

- Established supplier rating system to measure performance and insure quality products.

- Conducted successful training programs in Statistical Process Control, Design of Experiments, Auditing and Quality Improvement Teams.

- Led the Supply Team effort during the Malcolm Baldrige Quality Award examination.

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EDUCATION & CREDENTIALS

BACHELOR OF SCIENCE BUSINESS ADMINISTRATION JUNE 1996 - (GPA 3.6)

Bellevue University Bellevue, Nebraska

Certifications:

Champion Black Belt Six Sigma – American Society for Quality

Senior Member - American Society for Quality

Certified Quality Auditor - American Society for Quality

Accredited Auditor - Association of American Railroads

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SKILLS

. Knowledgeable and practiced with quality program and process improvement tools, i.e. Lean Manufacturing, Process Mapping, Value Stream Mapping, TQM, Malcolm Baldrige, Shainin & Six Sigma black belt.

. Certified Quality Auditor & ISO Lead Auditor American Society for Quality.

. Skillful and comfortable personal computer, Mini-Tab, IGraf, MS Office, Access, Excel, Power Point, Word, Visio, Project, Word Perfect, Lotus, client server, Email and Internet. Oracle Quality Module.

- TL 9000 Quality System Auditor

. ISO Third Party Registrar Advisory Council Member.

. Works well at all levels from board room to shop floor enjoys diversity.

. Committed to quality, customer satisfaction, and continuous improvement of processes.

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