Customer Service Accounts Payable
Resume:
CAROLINE FRENCH
Arlington, Tennessee 38002
**********@*****.***
PROFILE SUMMARY
OFFICE MANAGER - EXECUTIVE ASSISTANT
~ Administrative Excellence in Fast-Paced, Demanding Environments ~
Dynamic and self-directed professional with extensive experience in organizational administration and office support. Discrete, proactive and resourceful with strong planning, project management, and interpersonal skills. Resourceful problem solver with a talent for identifying needs and presenting effective solutions. Dedicated to providing quality of service and delivering excellence in performance.
AREAS OF EXPERTISE
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- Training
- Public Speaking
- Facilitation
- Spreadsheet/Database Creation
- Financial Reporting
- Team Leadership
- Staff Management
- Training Program Creation
- Process Improvement
- Operational Streamlining
- Accounts Payable/Receivable
- Medical Transcription
- Database Management
- Payroll
KEY SUPPORTING SKILLS
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* TIME MANAGEMENT:
Demonstrate superior organizational skills able to manage multiple projects concurrently, with strong attention to detail and problem solving. Proven ability to thrive in fast paced, demanding work environments. Meticulous follow through with communication and deadlines.
* COMMUNICATION:
Employ proactive problem solving skills to generate “win-win” scenarios. Skilled communicator with the ability to simplify complex issues, cultivate key relationships, and build cohesion across all levels. Expert trainer and facilitator.
* LEADERSHIP:
Proficient at setting, expecting and achieving high standards of quality and building structured, productive teams.
PROFESSIONAL EXPERIENCE
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HOME HEALTHCARE SOLUTIONS - MEMPHIS, TN
(2008-2011)
EXECUTIVE ASSISTANT
Invaluable assistant to the Director of Nursing (DON) for this healthcare facility with 200+ employees, serving the needs of the mentally and physically disabled. Performed all office management functions such as payroll, staffing, recruiting, reception, scheduling and customer service. Accountable for creating efficiencies and improving productivity and performance. Wrote and dispersed all monthly state agency reports. Cross-trained to serve multiple roles across the company. Drafted executives’ emails and letters, compiled incident reports, followed up on incident investigations and ensured that all state requirements were met in a timely fashion. Initiated decision making during the executive absence.
* Trained more than 200 nurses on a variety of state required classes.
* Saved thousands in payroll by streamlining all training programs, cutting training time from 8 hours to 4.5 hours without affecting the quality or quantity of training content.
* Increased revenue $40K annually by successfully revising the payroll process and ensuring proper deductions were being taken from paychecks. This standard process was previously not being enforced.
* Saved $20K in state penalty fees by improving the nurses' training programs.
* Increased state training audit scores from 67% to 98% compliance in less than 1 year.
* Spearheaded a new filing system consolidating all patient information into an electronic user-friendly format. Received accolades during state audit for vastly improving the previously tedious process.
* Created new policies and procedures for an ill-trained customer service department improving customer reaction and decreasing employee complaints.
KINGS' DAUGHTERS AND SONS HOME - BARTLETT, TN
(2007-2008)
STAFFING COORDINATOR
Provided staffing needs for this nursing/rehabilitation facility with 200+ employees and more than $10M in annual revenue. Oversaw all scheduling for more than 100 Certified Nursing Assistants (CNA's). Hired and trained all nursing staff, and ensured that all new hire information was processed appropriately. Cross-trained to serve multiple administrative roles within the facility.
* Recognized for a high level of productivity and workmanship and always exceeding expectations.
* Designated ‘go-to’ person for handling confidential matters and leading sensitive projects.
* Proven ability to manage multiple projects/tasks and meet challenging deadlines.
* Coordinated complex calendaring for CNA's. Planned meetings/events and maintained administrative organization in ever changing work environments.
* Handled confidential materials, screened office and telephone calls and responded to complaints and requests for information.
* Structured office environment by establishing and communicating policies and procedures, assembling and consolidating key data, and organizing corporate files.
* Served as effective gatekeeper, advisor and liaison adept at handling sensitive information with complete discretion.
* Proven strong interpersonal skills, able to consistently present a positive and professional demeanor to all levels of staff, managers, and executive level personnel.
SHARP MANUFACTURING - Memphis, TN
(2003-2006)
ACCOUNTS PAYABLE CLERK III
Organized thousands of invoices for this manufacturing company with 500+ employees. Reconciled vendor account statements and researched variances. Collaborated with project managers on customer invoices and billing issues. Resolved inventory issues in collaboration with vendors. Balanced bank statements, monthly vendor statements and prepared international payments for bank transfers. Spearheaded bank consolidations.
* Entered and paid $100K worth of invoices weekly.
* Ran more than 250 weekly checks.
ESI COMPANIES, INC. - Memphis, TN
(1998-2002)
ACCOUNTS PAYABLE CLERK
Supported the accounting operations for this security system installation company with 200+ employees. Verified the accuracy of reports, processed all invoices for payment, controlled petty cash, issued purchase order numbers and coded all invoices for payment. Maintained all invoice filing and distributed all incoming mail and faxes.
* Regularly handled 100+ vendors, answering all statement inquiries.
* Processed more than 100 weekly checks.
PROFESSIONAL TRAINING & CERTIFICATION
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Train the Trainer - Professional Training Course
Arlington Development Center
Certified DIDDS Trainer, Arlington Development Center
Technical Proficiencies include: Microsoft Office Suite, SAP, Stafferlink
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