Manager Customer Service

ERIC JOHNSON

Charlotte, NC ***** • 704-***-**** • ********@*****.***

Risk Management / Quality Assurance / Emergency Management Specialist / Subject Matter Expert for the care and maintenance of emergency services gear. Highly motivated manager of people and facilities looking to join a skilled team dedicated to Safety Management.

SUMMARY OF QUALIFICATIONS

• Over 9 years experience providing emergency gear cleaning and maintenance services to fire departments across the United States

• NFPA Personal Protective Equipment Specialist and NFPA 1851 Facilitator / Trainer / Repair QA

• Opened new office, hired and trained staff and built customer base from 0 to 850 fire departments

9 Years experience evaluating and handling safety complaint fabrics i.e. Nomex PBI, Kevlar etc.

• Trained over 500 firefighters across the Southeast United States on NFPA 1851 requirements

• Managed annual budget over $90,000

• US Navy veteran, highly trained in emergency management, firefighting, safety inspections and personnel management

PROFESSIONAL EXPERIENCE

MUNICIPAL EMERGENCY SERVICES CLEANING AND CARE CENTER, Charlotte, NC May 2008–August 2011

Operations Manager

• Opened new office, hired and trained staff, recruited clients, developed business and manged budget

• Built customer base from 0 to 850 fire departments in a 2.5 year span

• Taught NFPA 1851 classes to over 500 firefighters across the southeast United States

• Created 3rd party, certified, cleaning and care facility with full cleaning and repair responsibility for all brands of turnout gear

• Trained new staff on NFPA 1851 and trained seamstresses to repair firefighter bunker gear

• Trained auxillary staff on cleaning and inspection procedures

• Authored Cleaning and Care Standard Operating Procedures, including hazardous material handling guidelines

• Responsible for NFPA 1851 facility certification and annual re-certification requirements

• Responsible for all billing and office bookkeeping, highly proficient with ms products, word, power point , excel

NORTHERN VIRGINIA COMMUNITY COLLEGE 2007 – 2008

* Student

INTERNATIONAL FITNESS ASSOCIATION, Fairfax, VA & Charlotte, NC 2005 – 2010

Independent Certified Personal Trainer

• Ran independent business responsible for educating individuals on proper nutrition, workout efficiency and overall health

• Earned significant repeat and referral business while maintaining high current customer satisfaction

SOLUTIONS SAFETY SERVICES, Fairfax, Virginia Aug 2003 – Nov 2007

General Manager

• Managed staff of 11 team members responsible for repairing and maintaining fire gear for 3 large metro DC area fire departments

• Conducted monthly inventories on all warehouse materials, including P & L responsibility

• Maintained and respnsible for over $400,000 of inventory for the Fire and Rescue Department

• 24-hour on call logistical support for 38 fire stations in Fairfax County, VA.

• Head Quartermaster for Fire and Rescue Gear Center

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

GOLD’S GYM, Fairfax, Virginia May 2003 – Aug 2003

Assistant General Manager

• Responsible for overseeing client recruitment and sales, managing staff and daily operations of gym

• Interviewed and hired trainers and front desk staff

UNITED STATES NAVY, PACIFIC THEATER Dec 1994 – May 2003

Firefighter / Damage Controlman

• Crisis Management Specialist: Responsible for shipboard firefighting, flooding, and emergency response

• Proven Team Leader: Hose team captain, scene leader, naval ship fire marshal, rapid response (flying squad) team leader

• Peer Leader: Served as a Certified drug and alcohol counselor for shipmates in need of personal assistance

• Recognized Service: Awarded 4 Navy Achievement Medals, 6 Sea service Medals, 3 Navy Unit Commendations, 3 Meritorious Unit Commendations, 2 Letters of Commendation, Navy Good Conduct Medal, and Expert Pistol Medal

EDUCATION & CERTIFICATIONS

COLUMBIA SOUTHERN UNIVERSITY

Associate of Applied Science, Fire Science 2010 – 2011

In my Senior year, Pursuing BS in Occupational Health and safety at Columbia Southern University

OSHA 30 GENERAL INDUSTRY CERTIFICATE 2011

OSHA HAZWOPER 40 HOUR CERTIFICATE 2011

OSHA 10 GENERAL INDUSTRY CERTIFICATE 2012

NATIONAL FIRE PROTECTION ASSOCIATION 2008 - 2011

NFPA 1851 Facilitator Training Leader

NFPA 1851 Personal Protective Equipment Safety Specialist

NATIONAL ASSOCIATION OF DRUG AND ALCOHOL INTERVENTIONISTS (NADAI) 2006-2009

Certified Drug and Alcohol Counselor

INTERNATIONAL FITNESS ASSOCIATION (IFA) 2005-2010

Certified Personal Trainer

UNITED STATES NAVY 2000

Navy Drug and Alcohol Counselor

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