Supply Chain Customer Service

Fernando H. Lemme

Flower Mound, TX *****

Ph. #: 214-***-****

Email: *****.**@*****.***

PROFILE

Ambitious and accomplished leader offers extensive Supply Chain and Logistics operations management experience. Proven track record of improving business profits by operative re-engineering resulting in substantial cost savings. Demonstrated team leadership focusing on customer satisfaction and service level improvement. Formulated business strategies and executed complex projects delivering innovative solutions with high impact on business results. Distinguished reputation cemented in successfully leading domestic and international operations for Fortune 500 companies. Industrial Engineer with a MBA degree. Fluent in English and Spanish, conversant in Portuguese.

CAREER PROGRESSION

NOKIA INC. 2004-current

Senior Logistics Capability Development Program Manager

Regional Logistics Capability Development Manager

Logistics Services Deployment Manager

Customer Collaboration Manager

Led Supply Chain Operations strategic change by implementing Programs and Projects across the Americas. Led Americas Logistics regional strategy development. Managed area resources with full responsibility over people and budget. Managed Customer relationship and requirements portfolio. Conceptualized, developed, improved, and implemented processes and system capabilities. Directed cross-functional teams to deliver end-to-end solutions to customers.

* Led Global Logistics Operations and reduced $4.2M in operating cost. Managed program to develop and deploy harmonized processes and organization structures for the global Customer Logistics operations, exceeding the scorecard goals by 130%.

* Established Distribution Channel Networks. Led outstanding deployment and start-up of carrier’s distributor operations across the region, exceeding goals by reaching 80% in volume channel demand coverage.

* Managed Demand & Supply Planning. Successfully executed the implementation of the CPFR Program (Collaborative Planning, Forecasting and Replenishment Program) across Latin America customers, exceeding goals by reaching 78% of volume demand visibility.

* Successfully deployed the SAP R/3 ECC 6.0 upgrade for the Americas region. Exceeded project scorecard goals by 114%, delivering the solution on schedule with no business disruptions.

* Efficiently directed and managed projects. Generated revenue creating solutions for multiple streams: demand and supply network, retail and carriers channel distribution network, legal and trade compliance, manufacture processes optimization, EDI and B2B systems capabilities.

GE 2003-2004

Supply Chain Operations Director

Led the supply chain operation for Mexico and Central America. Managed order fulfillment, warehousing, forecasting and inventory planning, transportation, import-export and customer service areas. Full accountability over team management and P&L.

* Saved $1.1M on operating expenses. Managed team execution cost out projects resulting in $1.1 million annual savings, by implementing an operative re-engineering.

* Reduced 12% on inventories. Led $3.1 million aged inventory reduction, dramatically increasing inventory turns by 48%, by leading a combined initiative to streamline the warehousing and purchasing areas management.

* Named “GE Operations MVP” (Most Valuable Person). Award granted for executing a cost out project for streamlining the warehousing operations, resulting in annual savings of $240,000.

KEYSTONE FOODS / MCDONALD’S SUPPLY CHAIN UNIT 2000-2002

General Manager - Supply Chain Business Unit

Led the Supply Chain Business Unit for Mexico and Central America region. Directed Operations, Finance, IT and Human Resources areas. Full accountability over the Business Unit strategy, profitability, organization and team management.

* Business unit turned-around saved $2.5M. Led acquisition of out-of-control McDonald’s Mexico Supply Chain business unit, establishing a new business strategy and an operative re-engineering, resulting in annual operational savings of $2.5 million, and business profits in a year.

* Improved Customer Service by 43%. Increased On Time Delivery from 67% to 96%.

* Improved Quality Standards by 80%. Audit ratings improved from 54% to 97% by implementing HACCP and TIF quality norms.

Supply Chain Operations Manager

Led the supply chain operation for Argentina sales unit. Managed order fulfillment, warehousing, forecasting and inventory planning, purchasing, transportation, quality assurance and customer service areas. Full accountability over team management and P&L.

* Reduced operating expenses by $760,000. Generated cost out projects focused on improving the operation productivity.

* Increased Inventory Turns by 34%. Reduced out of stock and total inventory by 12% by developing new processes to monitor and track operations inventory levels.

* Generated business profits. Restructured troubled McDonald’s Chile Supply Chain operation, by implementing processes re-engineering, resulting in annual savings of $350,000.

CHRYSLER GROUP 1996–1999

Supply Chain Manager - Parts & Accessories Division

Led the supply chain operation and supervised the outsourcing service provider for Argentina operations.

* Distribution Center Start up. Exceeded annual sales by $1.1M, by the outstanding operation start-up of the new national distribution center.

* Improved Customer Service on 67%. Implemented backorder fill program, which dramatically improved on time delivery from 58% to 97%.

EDUCATION

Master in Business Administration

Deusto University of Spain and El Salvador University

Bachelor of Science, Industrial Engineering

Buenos Aires University

Bachelor of Science, Electrical Technician

Brig. Gral. Don Cornelio Saavedra

CERTIFICATIONS

Six Sigma Green Belt Certified

GE - General Electric Corp.

LANGUAGES

Bilingual English-Spanish

Conversant in Portuguese

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