Customer Service Nurse

OLUWATOBI ADERIBIGBE

**** ***** ***. ***. * Berkeley, MO 63134

314-***-**** *******************@*****.***

OBJECTIVE:

To obtain a challenging position as a Helpdesk Tech to contribute my knowledge and skills to increase the efficiency and productivity of the company’s computer operations.

EDUCATION

Vatterott College, Berkeley, MO

Bachelor’s Degree: Computer Engineering and Network Technology Anticipated Graduation: 1/2013

Associates Degree: Computer Systems and Networks Technology Graduation Date: 7/2011

Diploma Program: Computer Technology Graduation Date: 12/2010

North County Technical School

Certified Nurse Assistant Graduate: 6/2002

TECHNICAL EXPERTISE

• Competent with Windows, Microsoft Word, Excel, PowerPoint, Outlook, Windows XP,

LAN topologies, TCP/IP, Routing Fundamentals, and Application Layer Protocols

• Skilled in creating presentations, charts, research papers, and server configurations

• Familiar with troubleshooting, sub-netting, cable termination, and SCSI devices

• Thorough understanding of GUIs, software installation, diagnostic tools, and hard drives

• Ability to upgrade, network, configure, and customize desktops

• Experience with laptops, internet, printers, scanners, and network communications

• Excellent customer service and communication skills

• DOS, Linux

COMPLETED COURSEWORK

• MS Office • 10 Key Data Entry

• Linux • Desktop Operating Systems

• Peripherals and Data Communications

• Novell Networking & Windows Networking • PC Troubleshooting and Configuration

• TCP/IP and Routing

EMPLOYMENT HISTORY

Worldwide Tech Services, St. Louis, MO 12/2011 – Present

Worldwide Technician I

• Troubleshoot unresolved client system issues

• Conduct hardware repair and provide diagnosis on desktop/laptop units

• Provide excellent customer service

• Update and close work orders via company database

• Contact clients to schedule service appointments

OLUWATOBI ADERIBIGBE

8618 Frost Ave. Apt. B Berkeley, MO 63134

314-***-**** *******************@*****.***

Classic Adult Daycare Center, St. Louis, MO 7/2011 – 1/2011

Certified Nurse Assistant/Secretary

• Assigned schedules to personnel and clients for staffing

• Displayed positive role modeling and acted as a mentor

• Trained new employees

• Performed accounting activities

Nurse Staffing Agency, St. Louis, MO 3/2003 – 3/2004

Certified Nurse Assistant

• Performed ADL/Activity of daily living

• Executed basic bedside nurse care

• Reported and charted daily on residents

• Maintained accurate and informative records

• Exhibited a professional manner at all times with residents, family members, visitors, co-workers and vendors

Bellefontaine Habilitation Center, St. Louis, MO 12/2003 – 3/2004

Certified Nurse Assistant

• Performed ADL/Activity of daily living

• Executed basic bedside nurse care

• Reported and charted daily on residents

• Maintained accurate and informative records

• Exhibited a professional manner at all times with residents, family members, visitors, co-workers and vendors

Citi Mortgage, Clayton, MO 8/2000 – 5/2002

Customer Financial Representative

• Answered phone calls

• Accepted and reviewed mortgage loan applications

• Conducted technical assistance to clients

• Performed clerical duties throughout daily shift

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