Customer Service Sales
Resume:
Jessica Hayes
*******@*****.***
Objective:
To achieve degree of occupational experience needed to expand my work ethics, and further explore a wide variety of career options for my future. I do maintain a high energy level, a can-do attitude and a track record of success in meeting customer needs in high-pressure situations also making sure putting customer service first.
PROFESSIONAL EXPERIENCE:
Resource staffing customer service (Trans core company) 11/2011/03/2012 Exercised strong interpersonal communication skills with customers and department personnel, accepted assignments with an open, cooperative, positive and team-oriented attitude utilized multiple call center support applications to efficiently assist customers and agents. I handled a high influx of inbound calls within a dynamic call center environment.
ACS call center: (Houston TX) 11/2007-04/2010
Customer Service Representative, Inbound Call Center:
Deliver world class customer service and build customer satisfaction and loyalty. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customer and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on new products and rate plans. Handle escalated calls in a timely manner
H2O Kicks (Retail Store) 05/2007-09/2007 Worked as Retail Salesperson Responsible for keeping the records of promotions, sales and policies related to interactions and payment, Also maintained record of sales. Give response to phone calls regarding to store and products. Done calculation of purchases, sales values, credit and cash payment. Responsible for security of the shop and handled the situations such as theft and security risks.
Medical Assistant Internship (Houston TX) 08/2005-05/2006
(The Office of Dr. Ubessie OBGYN)
Work in the front and back office of an fast pace OBGYN office
Perform duty’s like, taking vital signs, assistant the doctor on medical procedural
work on patients files and verify the insurance, and scheduling appointments
(Skills) medical terminology, ICD-9 Codes. CPR certificate
Alief Taylor High School 2001-2005
receives a diploma University of phoenix 2011/ present
Associate degree (administration medical records)
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