Sales Technical Support
Resume:
Charles Patterson
Henderson, Nevada, 89011
Home Phone: 702-***-****
Cell Phone - 661-***-****
Email: ******@*******.***
SUMMARY
A successful people manager and technical professional with over thirty-
three years of progressive experience among industry leaders which include:
nine years of experience in Software Engineering and Testing, five years
experience in Technical Sales Support, implementation, and troubleshooting
of systems solutions. Exceptional organization, communication, and problem
solving abilities. Strong interpersonal skills. Experienced trainer and
presenter. Conscientious, resourceful, and flexible. A unique blend of both
technical proficiency and people skills.
EXPERIENCE:
11/2001 - 01/2010 (Retired) Xerox Special Information Systems
Monrovia, Ca.
Job Title: Systems Applications Software Engineer
Duties: Researching, designing and writing new software programs.
Performing regression testing procedures on new and existing programs and
fault finding. Developing existing programs by analyzing and identifying
areas for modification in a Unix/Sun/Solaris environment. Investigating
new technologies. Working with C, C++, Java, Visual Basic. Maintaining
systems by monitoring and correcting software defects. Working closely
with other staff such as project managers, graphic artists, systems
analyst, sales and marketing professionals. Consulting clients/colleagues
concerning the maintenance and performance of software systems and asking
questions to obtain information, clarify details and implement information.
Constantly updating technical knowledge and skills by attending in-house
and/or external courses, reading manuals and accessing new applications.
Problem-solving and thinking laterally as part of a team, or individually
to meet the needs of the project.
3/1997 - 11/2001 Xerox Corp. West Hills, Ca.
Job Title: Systems Analyst
Duties: Providing pre-sale and post-sale technical support to the sales
organization, my responsibilities included assisting in application
identification, performing workflow analysis and applications development.
Design and test systems configurations and validate proposed solutions
based on customer requirements. Train customers on implementation of their
key applications; provide on-going applications development and volume
growth activities. Identify end-user applications. Two-time Par Club winner
for consistently overachieving plan: 125% in 1997, 135% in 1998.
2/1989 - 3/1997 Xerox Corp. El
Segundo, Ca.
Job Title: Senior Technical Specialist
Duties: Working in the Technical Support Call Center, my duties included
providing telephone support to customers, analysts and other field service
personnel to resolve complex printer operating systems problems as a member
of the second level Technical Support Team. Achieved critical gains in
problem resolution efficiency by working with Engineering Team to quickly
identify printer software bugs, develop patches and verify fixes.
EDUCATION:
11/2003 SUN Microsystems
Certification
Sun Certified Java Programmer & Developer
5/2001 College of the Canyons,
Santa Clarita, California
Computer Science 235 C/C++ Programming
11/2000 Cal State Polytechnic University
Pomona, Ca.
Certificate
JAVA Programming Fundamentals
8/1994 Novell Courses
Los Angeles, California
Certification
Novell Certified Netware Administrator
Attended Fayetteville State University
Fayetteville, N.C.
SKILLS: Skill Name
Basic Project Management
Microsoft Office
LANs/WANs
TCP/IP
SQL
SDLC
Windows
Unix/Sun/Solaris
Linux
Macintosh
Managing Product Delivery
Xerox Printing Systems
Docusp
AS/400
Novell Netware
JAVA
J2EE
JavaScript
XML
HTML
C/C++
RPGIII
Python
SlickEdit IDE
Visaj
Visual Basic
ADDITIONAL INFORMATION: Prepare/present the technical portions of customer
proposals and provide customized product demonstrations. Develop and
support customer implementation plans and schedules. Participation in
account strategy sessions, customer seminars and user meetings.
Contact this candidate