Customer Service Assistant
Resume:
Tiffani Kiper
*************@*****.***
EDUCATION
University of Phoenix: Houston, Texas
Business Management / Bachelors of Science
January 2010 – May -2012 -Expected Graduation
Remington College: Houston, Texas
Business Administration / Associates Degree; 2006
TECHNICAL SKILLS
• Microsoft Office, Excel, Word, PowerPoint,
• Navision, Deltek Vision, SAP.
• Outlook, Visio, SharePoint
• Photoshop, Adobe
PROFESSIONAL SKILLS
• Excellent Communication Skills.
• High energy and Analytical thinker.
• Ten Key by touch Type 50-55 wpm, AP/AR.
• Ownership and Confidence.
• Works well under pressure
• Detailed Oriented and Organized.
• Self -Starter and Multi-Tasking Skills.
• Outgoing and Pleasant Personality.
• Respect and Confidentiality.
• Strong Ethics and Values and Professional.
• Time Management and a Fast Learner.
• Needs little to no supervision.
EMPLOYMENT HISTORY
Statoil – Houston, Texas October- November (6 week Contract)
Administrative Assistant (Field Development Department)
• Supporting Senior Level Management
• Set up and coordinate meetings and conferences for the department.
• Compile, transcribe, and distribute minutes of weekly meetings.
• To support staff in assigned project based work.
• Maintain office calendar to coordinate work flow and meetings.
• Performed general clerical duties to included bookkeeping, copying, e-mailing and filing.
• Filed and retrieved organizational documents, records and reports.
• Using SAP on a regular basis for accounting purposes and procurement and tracking inventory.
• Responsible for the catering of luncheons in the department that I support.
• Microsoft Office, SAP, Visio and other software programs.
C+C North America - Stafford, Texas July- October (Contract)
Corporate Expansion Assistant to EVP/ Purchasing Assistant
• Supported Executive Vice President of Purchasing and Corporate Expansion
• Oversaw all aspects of the department’s coordination of tasks with little or no supervision.
• Maintained office calendar to coordinate work flow and meetings.
• Maintained confidentiality in all aspects of vendors, staff and agency information.
• Interacted with clients, vendors and visitors.
• Used Navision to create purchase orders systems and tracked deliveries.
• Opened, sorted, and distributed incoming correspondence, including faxes and email.
• Signed for and distributed UPS/FedEx or similarly delivered packages.
• Prepared responses to correspondence containing routine inquiries.
• Performed general clerical duties to included filing, emailing, and copying bookkeeping.
• Filed and retrieved organizational documents, records and reports.
• Coordinated and maintained records for new centers and shops.
• Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation.
• Microsoft Office, QuickBooks, and other software programs.
• Conducted research, compiled data and prepared papers for consideration.
• Presentation to Executives, etc.
• Set up and coordinated meetings and conferences for the department.
• Compiled, transcribed, and distributed minutes of weekly meetings.
• Support staff in assigned project based work.
Delphina Tax Services- Alvin, Texas January 2011 – May 2011
Administrative Assistant/ Accounts Payable (Seasonal Work)
• Supported the owner of the company and other tax preparer’s during the tax season.
• Utilized Deltek Vision to process checks and enter new vendors into the system.
• Greeted visitors and handled a multi- phone line system, routed phone calls to the proper personnel.
• Monitored and assessed work orders to keep on schedule.
• Utilized SharePoint to maintain the owner’s calendars, prioritize meetings, and related logistics.
• Coordinated daily operations and facility oversight and special events
• Managed in- house petty cash logs
• Heavy Data entry and filing.
• Ordered and stocked all office supplies.
McConnell Jones Lanier & Murphy- Houston, Texas May 2008 – November 2010
Executive Accounting Assistant / Facilities Coordinator
• Executive Assistant to the Director of Contracts.
• Supported Senior Level Executives and Upper Management.
• Acted as a liaison for senior executives
• Coordinated domestic and international travel arrangements.
• Scheduled all conference rooms and conference calls for all personnel
• Prepared and formatted contracts and documents, correspondence and expense reports for distribution.
• Utilized SharePoint to maintain executive’s calendars, prioritize meetings, and related logistics.
• Coordinated daily operations and facility oversight and special events
• Coordinated all events with the Marketing Department.
• Utilized Deltek Vision software to enter information needed to generate checks.
• Assisted the Accounts Receivable Department by entering and reviewing information to determine client balances.
• Managed in- house petty cash logs and processed expense reports.
• Processed new-hires, employee transfers, and terminations.
• Distributed incoming and outgoing mail, including Federal Express, UPS, and USPS.
• Trained new interns and administrative staff.
• Ordered and stocked all office supplies.
• Greeted visitors and handled a multi- phone line system, routed phone calls to the proper personnel.
• Monitored and assessed work orders to keep on schedule.
• Responsible for a yearlong build out overseeing and managing the design, acquisition and installation of modular furniture for offices.
KPG Interior & Design Inc. - Katy, Texas March 2004 – May 2008
Executive Assistant
• Executive Assistant to the Director of Architectural Design & Contracts.
• Provided internal and external support to managers and clients.
• Supported Senior Level Management and Executives.
• Scheduled all conference rooms and conference calls for all personnel.
• Acted as a liaison for senior executives.
• Worked effectively under critical time deadlines and interruption, re-evaluated priorities and interacted well with all levels of personnel.
• Prepared and formatted contracts and documents, correspondence and expense reports for distribution.
• Maintained the schedule log for in-house meetings.
• Coordinated travel arrangement, ordered office supplies, and setting up client luncheons.
• Maintained confidentiality in supporting supervisor and department and staff.
• Provided excellent customer service skills in – person and over the phone.
• Greeted visitors and handled a multi- phone line system, routed phone calls to the proper party.
• Screened all incoming e-mails and faxes for department heads.
• Inputted administrative time sheets in the system
• General office duties included copying, filing, archiving, faxing, and scanning.
• Made bank deposits. Utilized Deltek Vision for accounting duties.
• Entered and processed expense reports and employee reimbursements.
• Electronically processed payments and entered vendor’s checks.
OSI Collections Agency- Houston, Texas September 2002 – December 2003
Account Representative/ Customer Service
• Communicated with customers in an effort to resolve difficulties in financial debt.
• Negotiated and arranged for monthly payment plans in order to get debts paid off.
• Heavy data entry and typing.
• Provided great client, customer service.
• Consistently met and exceeded monthly goals.
Famous Footwear- Houston, Texas November 2000 – December 2002
Assistant Store Manager
• Worked closely with the Store Manager to oversee eight to ten member teams.
• Trained employees to drive sales and meet store goals, ensuring excellent customer service skills were demonstrated.
• Responsible for petty cash drawer and co-workers cash drawer.
• Using accounting software to enter daily credit cards, checks into the system from sales made that day.
• Daily heavy cash handling, made bank deposits, responsible for making employee schedules on a weekly basis.
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