customer service

CURRICULUM VITAE

Kethavarapu. Madhuri,

D.No.**-14(a)-14/1

New colony, beside srmt,

Srikakulam.

Phone: 944******* email id: l1w6w6@r.postjobfree.com

Career Objective

To obtain a position in a supportive environment where I can help the organization grow in value utilizing my experience, capabilities and abilities.

Work Experience

1. Name of the Organization : SRI RANGA AUTOMOBILES (authorized dealers for

Mahindra Tractors)

Designation : CASHIER

Duration : July2009-Till date

Location : Srikakulam

Job Role And Responsibilities

• Handled high volume of money and balanced cash drawers nightly.

• Responsible for deposition of cash to the Bank

• Responsible for Balanced cash draw at close of shift.

• Able to register all the daily account in register form.

• Advise customers on purchases and provide excellent customer service.

• Resolving customer issues.

• Maintaining customer ledgers.

• Entry of payments and receipts in ERP.

• To be in follow-up with the customers for vehicle insurances and their renewals.

• Responsible for answering phone calls of customer to provide all the information regarding to products.

• Responsible for other duties as assigned

2. Name of the Organisation : HDFC BANK –Express Loans Center

Designation : Team Leader

Duration : October 2005 –Jan2009

Location : Visakhapatnam

Job Role And Responsibilities

• Incharge for the backend operations for sales division and X Sell unit (Telecalling Dept)

• Monitoring a team of seven tell callers and three X Sell DST’S

• Closure and disbursements of login files

• Responsible for documentation of files and agreements

• Daily preparation of MIS and sales reports

• Colliting with daily beat plans

• Preparation of credit appraisal memo for supporting loan amount

• Detailed data entry for sales logins

• Resolving customer issues

• Maintaining close relation with all functional managers for smooth functioning of the system

Academic credentials

• Bachelor of Science (B.Sc.) from Andhra University –2002-2005

• Intermediate (M.P.C.) from Board of Intermediate –2000-2002

Technical Abilities

• Diploma in computer applications (DCA) from Datapro-Visakhapatnam

• Working skills in package applications (MS Office)

Rewards and Recognition

Awarded the Best Team Leader across Pan India for the 2006-07 for STPL

Awarded the Best Performer for cross sell consecutively for 3 months

Strengths

• Attuned mindset to up gradation and acquiring multifaceted skills

• Adaptability to change with compulsions of the environment

• Enthusiastic, gregarious, optimistic, sincere, canny, congenial and communicative

• Open to new ideas and flexible in approach as well as learning

• Supreme energy level composed at even stretch levels

• High orientation towards process implementation and control.

• Excellent communication and interpersonal skill

Personal Details

Name : K. Madhuri

Father Name : K .Narasimha Murthy

D.O.B : 22-02-1985

Nationality : Indian

Linguistic abilities: Telugu, English, Hindi

Academics : B.S.C. From Andhra University

Hobbies : Reading, Listening to soft music

Address Kethavarapu. Madhuri,

D.No.14-14(a)-14/1

New colony,beside srmt,

Srikakulam.

K.MADHURI

Place: srikakulam

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