Customer Service Representative
Resume:
Krystal D. Dunlap
**** *.***** *** ***.*****Tampa, Florida,33604
E-mail: ***************@*****.***
December 1, 2011
To Whom It May Concern:
I offer excellent analytical abilities and strong
Interpersonal skills. These qualities, combined with my
ability to create a team-oriented environment, should
enable me to make a valuable contribution to your company if given the opportunity.
Enclosed is my resume for your review.
I would appreciate a chance to meet with you to discuss
your needs and objectives and how I may contribute toward them.
Thank you for your time and consideration.
Sincerely,
Krystal D. Dunlap
Enclosure: Resume
OBJECTIVE
To obtain a mutually rewarding and fulfilling career with
your established organization, allowing for a parlay of
demonstrated organization, customer service communication
and administrative skills proven by 4 years of successful employment.
SUMMARY OF QUALIFICATIONS
Able to set effective priorities and implement decisions to meet operational deadlines.
Computer skills including data entry and Windows Software Applications.
Maintain the highest levels of customer care
while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying
customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Participate in cross-training and supervision to over 10 employees
Serves as a liaison with other functional areas, external
customers and vendors in the resolution of
routine administrative and operational problems
Maintain all logs and reporting documentation; attention to detail
Adhere to all safety procedures
Perform other tasks as assigned
EXPERIENCE
02/09-10/11-present PESTBEAR INC Tampa, FL
Customer Service Representative
Duties included but not limited to handling inbound calls from existing customers,sales,retention,billing issues,and scheduling appointments Call volume from 250-500 a day.also responsible for calling special needs customers and scheduling timed appointments.
10/2007-8/2009 IC SYSTEM Tampa, FL
Lead Collection Representative/Customer Service Representative
Main duties include but are not limited tocalling account holders who have an outstanding balance
On there account collecting what is past
due, responsible for updating accounts with correct
Information, collecting on accounts that
are from 5-30 to 180 plus days past due collect the amount that is
Needed to secure the account and get the account out of collections.
call average 150-200 calls a day.
10/2006-09/2007 HOME DEPOT CUSTOMER CONTACT Tampa, FL
Customer Service sales associate
Main duties included but are not limited to multi-tasking;
inbound and outbound customer service, product and business
information to new and existing customers, updated and
placed orders on demand supervision of five (5) employees,
training new hire, review and update order system,
processing payment over the phone and miscellaneous duties as assigned.
06/2004-09/2006 STREAM Tampa, FL
Customer Service Associate
Customer service to inbound/outbound customers, data entry,
sales associate, filing voucher after order has been
placed, updating customers as to the status of their
orders, collecting outstanding account balance, technical
service technician, and miscellaneous duties as assigned.
Skills
Windows XP: Microsoft Office Word, Excel, and PowerPoint,
Superior Telephone and Data Entry, Record
keeping, Customer Service, and all Administrative duties
REFERENCE FURNISHED UPON REQUEST
Contact this candidate