Project manager / Retail Management
Resume:
SHANNON MONZELOWSKY
**** ******* ***** ********, ** 55373
952-***-**** • l1ddi5@r.postjobfree.com
EXPERIENCE
September 2008 – July2011 Charlotte Russe Brookdale, MN Eden Prairie, MN
Store Manager
• Effective interpersonal and communication skills with all levels of management
• Strong analytical, problem-solving and project management skills
• Ability to work in a fast pace environment and manage multiple competing priorities
• Ability to analyze data and drive results
• Strong computer skills
• Excellent written, verbal and presentation skills
• Ability to interact cooperatively and work as a team towards a common goal
• Ability to appropriately deal with employees and customers
• Ability to interpret all policies and procedures to resolve customer and employee issues
• Excellent time management skills
• Understands strategic initiatives and works closely with the district manager to translate these into strategic goals and priorities for the year
• Drives the customer service experience by leading, modeling and training store associates on the service proposition
• Models service behaviors by greeting and developing report with customers, providing product information including features, trends and styles and makes product suggestions based on knowledge of the merchandise and the customer
• Cascades company communication and directives across the store ensuring company initiatives are consistently and efficiently executed
• Evaluates and manages store sales and payroll goals on a daily basis utilizing applicable reports and scheduling tools to ensure all goals/plans are achieved
• Creates loss prevention action plan utilizing company tools and processes to minimize loss and achieve shrink goals
• Understands and leads team to execute product strategies including merchandise presentation, promotions, and signage
• Partners with store tam to implement visual displays, promotions, and merchandising moves per company guidelines
• Leads the team in all tasks related to maintain a neat, clean and organized store.
• Effectively analyzes business critical reports and utilizes this information to problem solve, make decisions and drive sales.
• Develops people strategy including hiring, new hire orientation, training and performance management.
• Manages scheduling of team members within the store to ensure there is appropriate coverage to ensure a consistent fun and meaningful customer experience
• Develops store hiring plan and works with store management to ensure staffing and scheduling need are achieved
• Develops a high performing team and continuously fosters a culture of strong performance by providing consistent and timely feedback
• Partners with sore management to create individual development plans consistent with employee’s development needs and career goals
• Communicates and ensures compliance with all policies
Achievements
• Our store was awarded the highest increase in Average Dollar Sale, and Units Per transaction two quarters in a row
• As a store we achieved 100% secret shop scores on the effectiveness of our selling techniques, store appearance, and execution at the registers
• We continue to deliver excellence though customer service by having the 3rd highest Secret shop average in the company number 1 in the District and region.
• Awarded VIP of Shrink reduction results for 2009 and 2010
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WORK OF EXPERIENCE
January 2007-September 2007 Pro Staff/Rels Valuation Bloomington MN
Data Entry/Receptionist
• Answering a multiline phone and directing callers to the correct departments
• Advising guests arrival’s for personal, meeting, and interviews
• Correspondence between client and vendor to ensure jobs where delegated to the correct persons in a timely manor
• Making phone calls on the clients behalf and noting down status, follow up dates, and completing dates along with any issues or problems that may arise in the job
• Removing jobs from vendors that were not able to complete them to the company expectations
• Trouble shooting possible issues and guiding the vendor on how to proceed with the job with detailed documentation on the conversation
• Constant communication to upper management in job status updates
Achievements
• Awarded the most effective trouble shooting strategies of the month
• Awarded the most jobs completed in a week
May 2006 - December 2006 Wet Seal MOA Bloomington, MN Co-Manager
• Identify and implement strategies and initiatives to achieve and exceed business goals
Delegate, supervise and follow-up daily goals and tasks of managers, sales associates, and cashiers
• Training and development of store programs
• Identify future opportunities and risks
• Compliance and corrective action to ensure Policies and Procedures are implemented and correctly executed in the Store
• Compliance and corrective action to ensure Policies and Procedures are implemented and correctly executed in the Store
• Utilize performance appraisals, Individual development programs, and training materials to coach and effectively develop staff
• Effective communication with Store Manager and store team to build a positive morale in the store
• Handling all process requirements in a timely efficient manor scheduling, markdowns, supply ordering, and merchandise receiving and sending
July 2003 - May 2006 Forever 21 MOA Bloomington, MN Co-Manager
• Create and promote a friendly, professional environment with customers, supervisors, and co-workers.
• Maximize store volume in accordance with all store and company goals, policies, procedures, etc.
• Ensure customer service is being maintained through the business day
• Maintain an orderly system for planning, coordination, follow-through, and completion of tasks.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling when necessary to meet store needs and the demands of the business
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement through the store
• Ensure proper floor coverage and floor management to maximize store volume
• Implement and follow all loss prevention procedures to minimize store shrink losses
Achievements
• When Gadzooks was bought out traveled to Iowa and local stores to oversee the change over into the forever 21 environment
• Trained all existing management and teams to ensure they understood company policies and procedures
• Won a car for employee accomplishments
EDUCATION
Associate of Applied Sciences, 2004 Hennepin Technical College, Brooklyn Park, MN
• Major: Web Programmer GPA 3.3
REFERENCES
Available upon Request
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