Assistant Quality Assurance
Resume:
Jarrod Ebanks
**** ********* **-******** **** Tx,77489
Home: 832-***-****
*.**********@*****.***
Entry-Level Administrative Assistant
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education
American Intercontinental University Bachelors of Business, 2010 to present
Relevant Courses:
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Communication Skills for Executive Assistants
Finance for the Non-Financial Manager
Professional Office Procedures
Professional Development:
Microsoft Office Specialist (MOS), 2010
Key Skills
Office Skills: Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Front-Desk Reception
Executive Support
Computer Skills: MS Word
MS Excel
MS PowerPoint MS Outlook
MS Access
MS Project MS Publisher
FileMaker Pro
Windows
Experience
American Intercontinental University Financial Aid Assistant, 2010 to Present
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Personal Lab Results Medical Assistant, 04/2009 to 10/2010
Served as a key member of interdisciplinary healthcare team for a busy medical lab. Optimal patient care and smooth daily functioning of office.
Highlights:
• Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing venipuncture’s, injections and various diagnostic procedures.
• Consistently praised for efficient handling of administrative duties (answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed the nursing staff to focus on the health concerns of their patients.
Spec’s Liquor Shipping and Receiving, 09/2007 to 04/2009
Examine all contents and compare with records such as invoices and orders to verify accuracy of incoming and outgoing shipments.
Highlights:
• Ensured the cleanliness, sanitation and maintenance of the facility.
• Helped implement quality assurance and maintain inventory.
• Reacted calmly in emergency situations, and added the personal, caring touch that immediately responded to patient’s needs.
Berger Allied Mover, 05/2003 to 03/2006
Assisted customers with home and business moves, unloading equipment to and from the warehouse.
Highlights:
• Packaging, labeling, resorting, and taking action to correct problems if needed.
Personal
Excellent leadership skills, self-starter, dependable, outgoing, dedicated, and willingness to be a mentor/ be mentored.
References Available Upon Request
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