Technology/Manufacturing/Management
Resume:
KENNETH O. TOWNSEND, JR
Liberty, South Carolina 29657
***************@*****.***
Technology/Manufacturing/Management
Hands-on, proactive, results-driven technical manager with over thirteen (13) years IT/manufacturing experience. Over five (5) years IT management with notable success in directing IT initiatives while planning and implementing solutions supporting Lean business objectives. My advanced problem resolution and business continuation skills translates into production system uptimes over 99%.
______________________________Core Competencies: __________________________
Lean Initiatives
Project Management
Vendor Negotiations
Management Principles
Troubleshooting and Problem Resolution
Network Configuration and Maintenance
Disaster Recovery/Business Continuation
Conflict/Resource Management
Technical Training and Support
___________________________Technical Proficiencies: _______________________
Hardware:
Dell Desktops, Laptops, Tape Libraries and Servers; HP/Compaq
Desktops, Laptops, Servers; Cisco switches; Cisco ICS 7700(VoIP);
Access Points; RFID wands; printers/scanners; PDAs; Avaya S8400
PBX; ADIC Tape Libraries; Netgear 3100 NAS
Software:
Windows NT/2000/XP/2003/Windows7; Norton/Symantec Antivirus
MS Office Suite NT/2000/2002/2007/2010; Trend Micro; SMS/SCCM;
Backup Exec; Active Directory (AD); Cisco Unity Call Manager; AutoCAD;
SAP 7.10.3 (ERP); Outlook/Exchange; Citrix Metaframe/ICA Web Client;
Compliant Pro; SQL 2005; Lotus Notes; PowerMan (MRP); UNIX (client);
VMware ESX/vSphere 4.0.0; Avaya Site Administrator; Rapid SQL 7.5.1;
SMS Installer (Scripts); Retrospect
Tools:
Altiris; SMS/SCCM; Office Communicator (OCS); Symantec Ghost 7.5;
Marimba Channel Manager 4.6; WhatsUp Gold; Terminal Emulation
Software; Magic Service Desk; Remedy; Hyena; Embarcadero; Nagios;
Network Trace; Microsoft Administrator Tools; HP System Tools
Network:
LAN/WAN Administration, TCP/IP; 10/100/1000 Base-T Ethernet;
VPN Client; Fiber Optics; Wireless VLAN
__________________________Professional Experience ______________________
Baldor Electric became a member of the ABB Group in January 2011
Baldor Electric purchased Dodge and Reliance from Rockwell Automation in February 2007
ABB Group (05/04 - present)
Information Services Manager – Belton Gear Plant
Provide business and after hours support for all office and shop floor workstations & laptops, switches, servers, security cameras, printers, video conferencing, production software( ERP), NAS, Access Points, RFID Scanners, network cabling, and telephony (Avaya)/(Cisco) equipment
Install and support virtualization of production servers with backup and data expansion to NAS
Specialty Gear Lean Flex Flow project to save $250,000 to $300,000 in yearly production costs
Champion, design, and support a Preventative Maintenance (PM) real-time application to provide accurate machine data for auditing and maintenance
Helpdesk Analyst II
Helpdesk support of user desktop installation, updates, and application configuration
TEKSYSTEMS (11/03 - 05/04)
Team Lead/Post Migration Support/PC Migration Support
Performed various duties for short-term contracts at the following:
Rockwell Automation:
Problem resolution via desk side support for user hardware and software issues
Charles Schwab, American Diabetes Association, Cintas, Carmax, Salomon Smith Barney, Allegis Group:
Team Lead with 2 – 4 reports responsible for successful completion of new Dell PC imaging to
Windows 2000/XP and user application migration
ACENTRON/BLUE RIDGE TOOL (02/03 - 12/03)
Systems Administrator/Consultant
Resolved networking issues and created a new domain with Active Directory for Blue Ridge Tool
Worked on a disaster recovery plan and dial-in security issues
Technical Team Lead
Successfully managed a 5-member technical team responsible for customization and conversion
of Michelin’s common desktop environment from Microsoft NT to Microsoft XP on 1000+ workstations at plants in Greenville and Anderson South Carolina and New Glasgow, Nova Scotia
AIMCO (06/00 – 11/02)
Network Administrator
Provided management, design, training, and user support for a 1600+ client SMS 2.0 site
Inacom, Vanstar, and Computer Extension Professionals experience from 12/94 – 06/00 was gained at Hoechst Celanese/KoSa, now INVISTA, in Spartanburg SC
INACOM CORPORATION, VANSTAR CORPORATION, & COMPUTER EXTENSION PROFESSIONALS
Senior Systems Technician
Delivered 1st, 2nd, 3rd level and after hours support for 900+ plant users and remote sales offices
EDUCATION and CERTIFICATIONS
Bachelor of Science Degree in Management, Clemson University
Computer Data Processing, Midlands Technical College
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
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