Hard Working

Employment Objective:

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Summary of Skills and Abilities:

Self starter, motivated, hard worker with a can do attitude.

Excels in a fast paced environment and committed to excellence.

Extremely competent and productive in a high volume, high stress atmosphere.

Results oriented, dependable professional experienced in customer service.

Well-organized and highly efficient working in a multi-tasking dynamic environment.

Personable and flexible; work extremely well with co-workers.

Superior communication skills in dealing with customers of all socioeconomic backgrounds.

Technically proficient in Microsoft Word, Microsoft XP, Outlook, Excel, Power Point.

Skilled in general office duties.

Professional Accomplishments:

Provided friendly advice to a wide range of customers, promoting Health Partners customer-oriented image.

Helped customers and providers identify policies, services, and benefits.

Educated members on how to fill out forms, submit claims, and use their specific policies.

Appointed secondary contact for Contracting Liaison.

Appointed a Welcome Call Liaison.

Received multiple compliments from members.

Provided support to the Sales team during open enrollment by entering applications into Health Partners systems.

Appointed Storage Manager at U-Haul within several months of hire.

Hired as Supervisor at NSE of MN.

Work History:

NSE of Minnesota

Blaine, MN, March 2008 – Present

Supervisor

I supervise three different work crews for this self-owned cleaning company. Making sure that the job gets right and to help where needed. I clean two different stores for HOM Furniture and oversee the morning and night crews.

U-Haul Co.

Blaine, Mn, July 2006 – March 2008

Customer Service Representative

I perform various duties including: levels inspection; clean rental equipment; dispense propane; maintain the facility and lot in a clean condition; serve customers in person and on the telephone; use the computer to prepare rental contracts and invoices. This job requires retail sales, customer service, computers (basic general knowledge), reservations, typing, data entry, and general automotive repair/maintenance skills.

Applebee’s Bar and Grill

Coon Rapids, MN, September 2006 – July 2006

Waitress

I worked another short period of time as a waitress at Applebee’s Restaurant. I serve the customers in a polite manner bringing the guests food and drinks throughout the shift. This job requires good customer interaction. This job also requires memorization of the menu and drinks.

Health Partners, INC.,

Bloomington, MN, February 2005 – August 2006

Customer Service Representative

My job at Health Partners is to answer calls and help people with any questions they might have regarding their insurance policy, clinic information, claims, billing, and more. This is an exciting job for me, I like to help people and interact with them. I answer on average 80-100 calls per day through the call center queue. I am responsible for assisting our department with contracting issues as well as making calls to our newly enrolled members describing their new benefits and policies.

Champps Americana Restaurant

Woodbury, MN, August 2004 – January 2005

Waitress

I was a waitress in a sports/family restaurant. I would meet the customers in a polite manner and would serve the guests food and drinks throughout the shift. This job required good customer interaction. This job also required memorization of the menu and drinks.

Kabuki Sushi

Eden Prairie, MN, March 2003 – August 2004

Line Cook

Working in a Japanese restaurant was an exciting experience. I learned how to cook foreign dishes for the customers. I prepped food for the kitchen and the Teppanyaki chefs. During lunch and dinner shifts I would cook the dishes in the kitchen. I would also help with washing the dishes during daytime hours while still managing to cook all orders that came into the kitchen. Creativity was a big part in cooking the dishes. After lunch and dinner shifts I had to make sure everything was set up and clean for the next shift or day. I had the responsibility of cooking lunch and dinner for the staff at the restaurant. I had excellent coworker interaction.

Federal Express

St. Paul, MN, November 2002 – July 2003

SWAK, Scan Weigh and Key

I worked in SWAK at FedEx scanning bar codes off of packages and would 10-key in the zip codes. This would scan the information of the shipper, destination of the package and weigh the package. Another responsibility in SWAK was to check the packages for any damage, if there was we were to fix the box or report the severity to a manager.

After a couple of months working in the SWAK area, I was promoted to load the trailers with the packages. We would have to carefully look at the zip codes on the packages to ensure that they are going to the correct location. We would also have to pack them in a strategic matter so they would not be damaged during the haul.

Applebee’s Bar and Grill

Woodbury, MN, July 1999 – October 2003

Hostess/Line Cook/Waitress

I started working at Applebee’s as a hostess. My job as a hostess was to greet people and parties with a smile as they came in the door. I was to seat them at a table and to announce any specials that we would have at that time. I would open the host stand at the beginning of a shift with making sure everything was neat and organized for the days work. I also had the responsibility of blowing up balloons for the children that would come in that day. At the end of the shift I was to close down the host stand cleaning everything up.

I was trained in to be a back of the house line cook. I would help coworkers prepare food. I was trained in at all sections of the line. I knew how to cook all menu items.

I trained in to be a waitress at well. I would meet the customers in a polite manner and would serve the guests food and drinks throughout the shift. This job required good customer interaction. This job also required memorization of the menu and drinks. I thrived to be a team player at Applebee’s.

Education:

High School diploma –June 2001

Tartan Senior High School

Oakdale, MN 55425

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