Ryan

Ryan Watkins

Cell: 810-***-****

****.***********@*****.***

To secure a position in a fast-paced environment, where strong organizational, technical and interpersonal skills are needed.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Student Retention Management

Customer Satisfaction Enhancement

Sales & Margin Improvement

Team-building & Training

Research Methodologies

Inventory Management

Computer Skills

Microsoft Office

-Word -Excel -Powerpoint

-Access -Outlook -Entourage

Osiris IS3 S3 Campus Tracking

Adobe

-Acrobat -Photoshop

AutoCAD Oracle Java Script

C++ Macromedia Flash

Windows 95-XP Mac OS 10.5-6

Professional Experience

University of Phoenix — Phoenix, AZ 12/07 to 06/09

Academic Counselor

Guided potential and current students though their academic programs, towards graduation. Provide assistance towards students in areas of academics, administrative and admissions. Provide leadership and motivational guidance for students.

• Responsible for the academic success of one of the largest student-loads for undergraduate and graduate students within the company.

• Performed conflict management & resolution skills among students and graduation employee team,

through various critical thinking techniques.

• Maintained one of the highest student retention rate within the first 3 months of employment.

Genesee Valley Center — Flint, MI 09/06 to 12/06

Marketing Intern

Provided assistance within the areas of research, promotions and inventory for the marketing department for Genesee Valley Center. Conducted personal interviews with random shoppers to learn of their shopping experiences. Applied SWOT methodologies to enhance personal views of the shopping center.

• Created reports based on the progress of the marketing division in comparison to the competition within same market.

• Organized and implemented the Genesee Valley Center Thanksgiving Writing & Drawing Contest, which included participates from elementary schools across Genesee County.

• Presented financial data for each of the stores within the Genesee Valley Center, which included earnings for the past 3 years, net earnings per square foot and sales percentages from the previous two years.

Machine Tool & Gear- Corunna, MI 08/04 to 06/06

Machine Operator

Performed mechanical service treatments for various components used in General Motors, Ford and Chrysler automobiles. Adhered to standardized safety regulations when performing mechanical services.

• Created axles for General Motors trucks.

• Followed ISO 9001 Management Systems Standards when finding measurements of completed parts.

• Maintained a station quota which included the creation of several hundred completed truck axles per day.

Education and Training

University of Michigan — Flint, MI 9/04 to 8/07

Bachelors in Business Administration

Training: Completed numerous courses and seminars in customer service, sales strategies, marketing research, retention, time management, leadership, performance assessment and compliance.

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