Postal Service - Federal Employment
Resume:
Objective: Desire an entry level, challenging position with a progressive company that utilizes my skills and experience.
Profile
Able to Communicate effectively with internal and is external customer.
Works good under pressure and am extremely reliably.
Ability to provide effective business solution.
Focus on customer serves in all situations.
Ability to work overtime and travel.
Clean and valid driver license.
Employment
Covad 2/08 to 4/08
NOC Tech
• Monitoring and troubleshoot all network circuits, such as Trunks, Backhauls, Transport lines
• Working with NOC related tools and monitoring applications such as (FMS) Fault management system
• Manage and monitor the DSLAM, BPX, BRAS equipment
• Work with third-party maintenance, in the Central Office facility with Central Office Tech to identify and resolve customer affecting network, hardware and software issues in a timely manner.
• Communicate with Covad Technical Support for Troubleshooting with the Covad equipment in the Central Office
• Troubleshooted with all customer provided circuit
• Communication with customers and/or internal groups to report or resolve system related or network issues.
• Escalate and resolve Vendor support issues
GNI 8/07 to 2/08
NOC Tech / Field Tech
• Processed queue management and ticket creation for all Splice Support ticket
• Executed on tier 1, tier 2 requests.
• Understand and utilize set escalation procedures for outages and Tier 1 & 2 support groups and external service providers as required and track until service is restored.
• Managed and troubleshooted all of GNI trouble ticket
• Handle all customer service calls to the NOC.
• Fix, replace and repair faulty equipment
• Work independently when running Fiber Optics and Category 5, 6 cables
• Tested all CAT 5, 6 connections with the Validator testing tool and tested Fiber Optics with OTDR testing tool.
• Sent all status updates to Management
•
Dish Network 11/06 to 3/07
Field Services Technician
• Installed Satellite Television services for Dish network customers.
• Met all work orders and trouble calls assigned to me on a daily basis.
• Performed initial site survey upon arrival to customer perm to ensure that the job is technically feasible.
• Assemble satellite dish associated equipment for installed.
• Match appropriate LNBF with proper receiver.
• Mounted satellite on rooftops or balcony’s with tripods to ensure clear line of site.
• Fine tuned and adjusted satellite dish to receive optimal signal from satellite by utilizing compass, Aspen Low Voltage meter and premeasured marks on the dish.
• Performed IW as needed to place service in the rooms requested by the customer.
• Inside wiring to include coax cable runs, outside service loops, wall mounted jacks, RG6 connector terminations and Diplexers.
• Distributed receivers in the rooms that have been assigned to have service (622, 211, 822, etc…).
• Ensured that customers understood Service Agreement by having them look over and sign the appropriate documentations.
• Would close out all successful installs upon completion by activating the receiver by phoning in and working with the Dish Network Activation Center.
• Informed Dish network customers on how to use and operate the newly installed satellite equipment and service as well as let them know of any available upgraded service for future reference.
• Worked trouble calls as part of daily job schedule by rolling out on tall problematic in serve orders.
• Various trouble issues that have been encountered and troubleshooter have included bad connectors and connection, faulty equipment and deteriorated coax cabling.
• Worked with Dish Network Dispatch department to: clock in and out of all jobs, report reschedules and to cover jobs that fell behind by fellow techs.
• Maintained inventory of all equipment in my van on a daily basis.
• Operated 20, 30 and 40 foot ladders.
• Utilized maps to locate all jobs.
North Star 5/06 to 11/06
Contractor Technician
• Performed contracting cabling, Iron work and mounting bays in SBC (AT&T) central office thought the SFO region.
• Assemble 6” iron bays and associated with auxiliary framing.
• Secure Iron all bays by anchoring the bays to the floor by drilling into the (Co) floor and installed anchor, bolts and then bonding the frame to the anchor bolt.
• Properly grounded all bays once installed.
• Ran security P-wire to all bays.
• Installed and fitted iron ladder racks for planned cable runes by cutting correct measurements.
• Ran and stitched Coax cable, Fiber Optics, CAT 6, 50 pair CAT5 cabling augments throughout SBC (AT&T) Central offices on ladder racks to designated locations.
• Performed power runs from designated location to SBC (AT&T) BDFB power distribution frames.
• Terminated power runs to BDFB power distribution frames under supervised conditions.
• Defused BDFB before detaching or attaching power cables to the BDFB.
• Terminated pre made fiber optics connectors to ADC fiber panels.
• Punched down CAT5 Ethernet cable to 66 and 110 blocks according to standard color code.
• Labeled all cables and bays with P-touch label maker and P-tags.
• Removed and tore out all old and unused SBC equipment and cable.
• Performed all work according to instruction and schematics that have been written in associated with the MOP (Method of Procedure).
• Worked with a 2 to 4 man supervised team to complete contracted jobs.
• Complied to all required SBC specifications when installing and working with equipment.
• Adhered to all SBC safety guidelines when working in the CO offices.
• Properly cleaned and disposed of any accrued garbage or asbestos dust that may have been produced while working thought the day.
Sunstate 12/05 to 5/06
Yard Man/Wash Technician
• Washed all construction equipment.
• Maintained parking layout.
• Trained customer of usage with construction equipment.
• Responsible for all daily yard clean up.
Education
Wilson High School
1840 Benton Street Santa Clara, CA Benton Street S
High school Diploma
Reference: available upon request
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