Director/VP of Operations

Focus of Interest: OPERATIONS

Technically sophisticated, accomplished, and highly competent operations executive offering well-honed experience acquired from progressive years in developing successful plans, streamlining operations, and capitalizing on business opportunities to reduce cost and generate substantial revenue growth. Possess proven expertise in directing various groups to deliver peak performance. Committed to quality improvement through technological initiatives with in-depth understanding on the role of modern technology to enhance operational efficiencies and ensure profitable business growth. Knowledgeable of telecommunication systems, data networks, infrastructure cabling, CCTV, and Access controls. Proficient in the latest telephony trends such as VoIP, IP-PBX, and network-based systems.

KEY STRENGTHS

Operations Management

Tactical Planning and Implementation

P & L Management

Business Development

Negotiation Skills

Sustained Business Growth

PROFESSIONAL EXPERIENCE

Lisn Network Services, LLC - Youngwood, PA

PRESIDENT / LEAD ENGINEER 2006-PRESENT

Initiated the development of marketing / branding and sales strategy of the company. Performed human resources functions – facilitated staff recruitment and training as well as created HR policies. Developed related business model to increase market share and improve profitability within the highly competitive, constantly changing environment.

Significant Contributions:

- Profitably generated significant increase in annual revenue from $0 to $750K in three years

- Obtained superior grades from all national customers and received manufacturer’s “Gold” level award for recognition of exemplary customer service

- Accelerated expansion of local business unit by playing a pivotal role in merging a local company into Lisn in 2007

- Successfully led the negotiation of 11 national agreements including agreements with the Department of the Army Corps of Engineers

Victory Global Solutions - Greensburg, PA

DIRECTOR OF OPERATIONS 2003-2006

Initially hired to develop a labor arm to Victory’s government supply chain operations. Negotiated major contract with Verizon and the Loudoun County School District. Administered hiring, advertising, development of local customer, and entire operational control including processing of state permit / regulation requirements.

Significant Contributions:

- Provided exceptional performance in growing the firm from nothing to employing 17 technicians with $500K in annual revenue

- Keynoted for the negotiation of the firm’s critical certification with the State of Pennsylvania and the local government

ORIUS COSG - Baltimore, MD

REGIONAL OPERATIONS MANAGER 1997-2003

Hired to work as an installer accountable for the installation of advanced telecommunication systems in Verizon’s buildings. Continuously improved and streamlined existing operations utilizing modern technology through the development of the first wireless LAN network for the office and a tracking system in Access to monitor 700 to 1000 incoming jobs monthly.

Significant Contributions:

- Rose from rank and progressively promoted to assuming management position for consistently demonstrating competence and efficiency

- Established a region in the Philadelphia area that resulted in an expanded workforce from 4 to more than 150 technicians and 10 management personnel with $50M in annual revenue

- Assigned to work in Pittsburgh, Pennsylvania to develop a new region; cultivated long-term customer relationships that resulted in successful business expansion with 50 technicians and $7 to $8M in annual revenue with consistent margins of 30 percent

EARLIER EXPERIENCE

RADIOMAN RM1(SS) / E6 REGIONAL - U.S. Navy 1984-1996

EDUCATION

BACHELOR OF SCIENCE IN APPLIED MANAGEMENT, WITH EMPHASIS ON OPERATIONS

Kaplan University - Online - 2000-2003

GPA: 3.68 - Dean’s List

CRYPTOGRAPHIC EQUIPMENT REPAIR / ANTENNAS AND RECEIVER THEORY

U.S. Navy – Advanced Electronics Theory

Graduated with honors

PROFESSIONAL TRAINING

Nortel Networks NCTS Certified, Certified in IP Telephony, Voice and Data

IPitomy IP-PBX Advanced Technician

Keri Systems Advanced “doors” Installation and Operations

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